The young man who served me was very knowledgeable about all the products available, extremely polite & helpful. Great experience all round. Thank you
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Consulta las opiniones de los clientes
Customer service was excellent. Always checking in and never pushed us into purchasing anything. Gave us time to think and come back when decided. Very kind, friendly and welcoming.
La empresa ha respondido
We had such a wonderful experience, Andy was super knowledgable and helped us get the sofa we wanted by tailoring the sofa to our specific requirements. Really helpful and explained everything clearly... Ver más
The sales assistant was so welcoming and very knowledgeable. He gave us space when we needed to discuss things and he made the experience a fabulous one. Nothing was too much trouble for him. He mad... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tienda de sofás
- Tapicería
Escrito por la empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito por la empresa
Información de contacto
Stirling Road, Unit 1A, YO30 4XZ, York, Reino Unido
- 0333 999 9849
4,9
Excelente
4 mil opiniones
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Really helpful and friendly service
Really helpful and friendly service, buying a sofa can be a stressful task but the staff at dfs York made it simple and relaxing, everything was clear and communication was great as well as ensuring all information was correct so we know exactly what we was getting. Burnabus I believe his name was, was brilliant and so friendly
13 de junio de 2026
Respuesta de DFS Furniture - York
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Lorraine A
DFS Central Customer Support
Excellent service
Excellent service, informative and very helpful from start to finish. Professional and diligent sales staff.
12 de junio de 2026
Respuesta de DFS Furniture - York
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Respuesta de DFS Furniture - York
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Our experience was great see quickly…
Our experience was great see quickly told everything we needed to know and answered any questions we had,
12 de junio de 2026
Respuesta de DFS Furniture - York
Hello Craig,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - York
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Excellent advisor
10 de junio de 2026
Respuesta de DFS Furniture - York
Hello Mrs Weir,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
I was looking for a recliner chair
I was looking for a recliner chair , the lady who was serving me , showed me so many to look and try out .
I was impressed with her knowledge,and most of all she listened to my needs and pointed me in the right direction , no pushy sales ,just nice and relaxed , I’m very impressed with everything and would definitely go back there again .
And my chair is coming a lot earlier than anticipated which is an added bonus .
9 de junio de 2026
Respuesta de DFS Furniture - York
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
A long search but DFS wins.
Multiple furniture stores and several weeks of searching led to DFS taking Pole position. Choosing a 'small' recliner was the brief and the LayZboy Lakewood emerged as favourite. Staff were were patient and informative. Options well explained... across 3 visits. Unfortunately colour swatches were not available for home viewing but we were facilitated a look in daylight! Gge website failed to help and a phonecall and 3 weeks later, a couple of swatches arrived and we were ready to order.
We found small medium and large recliners, some with risers, but found the Lakewood a good compromise seat size. Ordering was very well supported, in-store staff very polite, respectful and engaged in our needs; not just 'the sales. Discovering manufacture is now in China was a shock! Shipping plus Chinese factory less pricey than Europe? Wow. Learning that made the sales doc folder outdated but already, very 'white... come on guys!
Overall very pleased, took more time due to swatches sample wait but genuinely excited for our new sofa in 14 weeks: interest free too! Brilliant.
9 de junio de 2026
Respuesta de DFS Furniture - York
Hello John,
Thank you so much for taking your time to write us a review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home.
As per our website many of our sofas are handmade to order in our own factories right here in the United Kingdom and we also do work with a number of trusted suppliers overseas. Many of which we have had partnerships with for upwards of 20 years.
We assure you the furniture will be worth the wait and we hope you love your new sofas once it arrives!
Kind regards,
Lia
DFS Customer Support
1st class service
Great service, informs you what you need to know gives ideas to help staff are so pleasant and make you feel at ease.
9 de junio de 2026
Respuesta de DFS Furniture - York
Hello John,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great salesman
Great salesman. Not pushy. Very pleasant. Used DFS now 3 times over many years and would definitely use again
31 de mayo de 2026
Respuesta de DFS Furniture - York
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Brilliant quality bought two couches…
Brilliant quality bought two couches and recently a making pouffe very pleased with the overall experience. Highly recommend 4yrs interest free what more could you ask for .
23 de abril de 2026
Respuesta de DFS Furniture - York
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Respuesta de DFS Furniture - York
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Didn't wait more than a few minutes to…
Didn't wait more than a few minutes to be helped with placing my order the staff member friendly and welcoming he explained everything clearly very smooth from start to finish
8 de junio de 2026
Respuesta de DFS Furniture - York
Hello Karen,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Emilie.
We spoke to a lady called Emilie and she was absolutely brilliant. We told her what we we looking for and she showed us 3 options. And took us through all the key areas. When we chose one she was very informative about the sofa and took us through how best to look after it.
7 de junio de 2026
Respuesta de DFS Furniture - York
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Emilie.
Kind Regards,
Jordan
DFS Customer Support
Staff were attentive but not pushy
6 de junio de 2026
Respuesta de DFS Furniture - York
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Nice and polite, very informative
30 de mayo de 2026
Respuesta de DFS Furniture - York
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Staff member was knowledgeable and very…
Staff member was knowledgeable and very helpful
5 de junio de 2026
Respuesta de DFS Furniture - York
Hello,
Thank you for sharing your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Very ℹ️ and a friendly approach no hard…
Very ℹ️ and a friendly approach no hard selling
4 de junio de 2026
Respuesta de DFS Furniture - York
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Respuesta de DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Amazing experience
Amazing experience. The sales associates were so friendly and knowledgable. Very happy to talk options and there was no rush in making a decisions
1 de junio de 2026
Respuesta de DFS Furniture - York
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
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