Diamond Bedding Opiniones 

337
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The standard set for Diamond bedding alone is amazing customer service, delivery all making the experience easy .But then there is the bedding itself, luxurious and having the best nights sleep I’ve... Ver más

Valorada con 5 estrellas sobre 5

Excellent fast delivery and customer service. Very impressed with the Hungarian goosedown duvet to replace our old one. Very good quality product. We find 7 tog is enough for all year round and we o... Ver más

Valorada con 5 estrellas sobre 5

Excellent quality products at very good prices. Our quilt was a bit flattened when it arrived so I emailed Diamond Bedding for advice on fluffing it up. They replied immediately telling us to shak... Ver más

Valorada con 3 estrellas sobre 5

I ordered a single 100% goose down duvet. Claims a size of 200cm by 140cm. In reality the long side seems to measure ~160cm and the wide side ~110cm (to the nearest 10cm). To ensure this was accurat... Ver más

Información sobre la empresa

  1. Casa y jardín

Información proporcionada por diversas fuentes externas

Diamond Bedding are leaders in bedding with our Luxury Bedding Collection. Sleep in comfort with our range of Luxury Bedding Sets & Bed Linen.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

337 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(337)

26 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Replacing our old Hungarian Goose Down duvet.

We already had an aging Hungarian Goose duvet for our double bed but in November 2022 I decided to purchase the double duvet option from Diamond Bedding and have not looked back. DB provided excellent service and the build quality of the duvets is superb. As it turns out the duvets are slightly larger than the one they were bought to replace and the pockets containing the down are slightly smaller than in our old duvet. To my mind these attributes have equated to a much cosier night's sleep, especially during the recent cold snaps. In fact it's going to need to be a good deal colder for us before we contemplate clipping on the thinner duvet. That thinner duvet will be reserved for usage in summer months in our house. Thanks again Diamond Bedding.

1 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

They deserve a bit more publicity. Top team!

The team were communicative which I appreciated. When I reached out with a query, they were quick to find answers and follow up.

The delivery was quick. I was very impressed. (24 - 48hr turnaround from order to delivery).

Quality of the materials is also top class. The duvet and two pillows we ordered are top top quality. Would recommend.

20 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality & Amazing Customer Service

An incredibly professional company with the highest level of customer service.

I bought a firm pillow from them three years ago. It is the only pillow that i have found supports my neck properly without pain. I wanted a replacement - the older one isn't worn out, but i wanted to leave one in Spain rather than travel with a king size pillow (yes - first world problems, i know).

The pillow i bought 3 years ago was no longer available, so Diamond Bedding offered to manufacture one for me to the old specification at very close to the same price as my old one. And they did so within just a few days. I am so happy with the service i received and the quality of the pillow they produced. I even ordered an extra one so i have a spare for the future.

I cannot recommend this company highly enough for quality, service and customer care.

11 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product, great delivery

Its been a couple of months now since I got my Hungarian down comforter and I couldn't be happier with it, especially with the current cold snap. It keeps me warm and toasty and is as soft as a cloud. Ordering and delivery were excellent, I'd happily recommend this company to anyone looking for good quality reasonably priced bedding,

9 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Gorgeous

Gorgeous, light yet warm and soft duvet. Beautiful cambric fabric, soft and luxurious. Clean, fresh, pleasant smell, no hint of feather treatment smell. An absolute joy to have on my bed.

11 de diciembre de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

A few months in still impressed

I've had my hungarian duvet for a couple of months now & it is terrific. Its incredibly light so i wasnt sure at first but its terrific. Really warm. I also bought 2pillows which are also great. Why four stars not five. The sale isnt really a sale more of a marketing ploy. Bit of a shame because prices are v competitive so they dont need that framework to sell. It makes the company seem a bit underhand which is a shame. A bit like a shop that has a permanent closing down sale, but never closes down. The label on duvet does not specify what down is inside, so it could be anything. Generic, hungarian. The price is higher for the latter so i would like an accurate label as occurs in reputable stores. It means its an act of trust with a company i have no history with so nothing to base the trust on. I mean, who tears open their duvet. Those niggles aside, i am toasty warm & v happy to have made the purchases

9 de diciembre de 2022
Opinión espontánea
Logotipo de Diamond Bedding

Respuesta de Diamond Bedding

Hi

We wanted to thank you for taking the time to come back and write about our bedding! We are glad that you are enjoying your bedding and have already had many nights of comfortable sleep with our duvets and pillows as we know just how cosy and snug they can be! We invested a lot of time in designing the perfect duvets and pillows so we are glad to see that our customers are able to benefit from this.

In terms of the label, we are not sure how long ago this purchase was from as it may not be a very recent purchase however we can confirm that our labels do have Hungarian written on them.

We hope that you continue to enjoy your bedding for years to come as you have many more years of comfortable sleep ahead with your cosy goose down duvets and pillows.

Valorada con 5 estrellas sobre 5

I bought a competitors duvet it…

I bought a competitors duvet it crackled every time I moved and was extremely heavy and was a lot more expensive . I promptly returned it .The Diamond bedding Hungarian goose down is superb warm light and most of all silent. Highly recommended.

8 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Totally recommended

Friendly customer services, easy website, quick sending. But most of all, the 15 tog Hungarian down duvet is amazing. I had no idea my old duvet was this bad until I received this lovely duvet. I was worried I would be fine and my husband too hot, but this duvet regulates do well! Best sleep we have had in years!

1 de octubre de 2022
Opinión espontánea
Logotipo de Diamond Bedding

Respuesta de Diamond Bedding

Hi

We would like to thank you for taking the time to write such a lovely review of our company! Our team always ensure that they go out of their way for everybody and it is wonderful to see that this is being reflected in our reviews.

We are also glad to know that you are getting on well with your all season combination tog. Your duvet will be suitable for any weather as you can always separate the duvets in the summer to use the lighter tog on its own and store the higher tog duvet in its storage bag.

We are always here to help if you ever need anything in the future so feel free to call us and our friendly sleep advisors would be more than happy to help you.

Regards

Lisa

Valorada con 5 estrellas sobre 5

Hungarian Goose Down Duvet

I received my Hungarian Goose Down Duvet on 1st November, just in time for the cold weather to get here, when I unpacked it, I was surprised of the quality, it is much lighter than the rubbish one I already have and the lovely soft material it's made form is amazing. I cannot praise the friendly staff at Diamond Bedding and their products more.

2 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Product

I have now had my Diamond Bedding goosedown duvet for two months; it is super. Every aspect of the duvet is high and I cannot fault the online description as it matches up perfectly with the product I received. It settles well on your body and there are no rustling noises when you move, as with some duvets. The all-season duvet is the one I ordered and the 10.5 tog is proving to be plenty warm enough for the winter. I'm sure the 4.5 summer weight will also be fine but haven't tried it yet. The delivery was prompt and the duvet was well-protected for transit. Additionally, we are both sleeping much better and I am sleeping right through the night; previously I was waking up several times. I cannot recommend this duvet highly enough.

29 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous! Highly recommended

This was the message I sent to Diamond Bedding!

I just wanted to drop a line to tell you how delighted I am with the Hungarian goose down duvet I purchased from you
a few weeks ago. It was a king size and is the 15 tog version. It is just fabulous and is simply lovely
to sleep under. I am really pleased with my purchase. Thank You.'

It was worth every penny! I highly recommend and delivery was super fast as well. Excellent Service

3 de octubre de 2022
Opinión espontánea
Logotipo de Diamond Bedding

Respuesta de Diamond Bedding

Hi

We would like to thank you for taking the time to write such a wonderful review of our bedding! Our sleep experts at Diamond Bedding worked hard to design the perfect duvet so we are glad to see that you are delighted with your all season tog.

Your all season duvet will be suitable for any weather as you can always separate the duvets in the summer to use the lighter tog on its own and store the higher tog duvet in its storage bag.

We are always here to help if you ever need anything in the future so feel free to call us and our friendly sleep advisors would be more than happy to help you.

Regards

Lisa

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service , I was hesitant after I placed my order as I wasn't sure on the tog , it was actually about to be dispatched but they retrieved it and customer services were patient with me and discussed which tog would suits and filling , so after all that I ended up with my original order but impressed with the patience if this company and personal attention . Duvet looks great too !

20 de octubre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

This is not a serious company…

I have 2 weeks since i have placed my order and until now i didn’t receive it. I have contacted the customer service last week and they told me i will receive it today.( so 1 week later) the order was not even started to be prepared. Today I didn’t receive it, I contacted the customer service again asking for my refund because i will not wait 1 more week and the reply i got is” look at the tracking, is stucked in Hungary, so will be delays”. 1st this is not a customer service, and the right approach, and i am just asking for y money back because i will not wait 1 month for a duvet. I need it now, not in 1 month. This is nit a serious company, i can’t review the quality of product but a serious company that would care about their customers will not do this.
I know things can happen, but is about how you approach the problem. So is just unbelievable that i am begging my money back, a Refund for a product that I didn’t even receive it yet and god knows when i will receive it.

19 de octubre de 2022
Opinión espontánea
Logotipo de Diamond Bedding

Respuesta de Diamond Bedding

We are disappointed to see the comments that have been made here and wanted to address a couple of points made directly as we strive to always deliver the best possible service for all of our customers.

This review was written on the 9th day from placing the order rather than the 2 weeks which has been claimed. Further to this the order was placed at the beginning of the weekend so as standard it would not have been dispatched until the next working day, which was Monday.

We used an express UPS service to ship this parcel abroad to Romania however delays can occur with international shipments during certain times of the year which are unfortunately out of our control. When the customer had enquired about the status of the parcel and how they did not want to wait a month to receive it, we promptly provided proof of the whereabouts of the parcel on its journey to the destination, including tracking information, as we can sometimes retrieve further information on international shipments than the customer can.

We had also tried to reassure the customer that the parcel’s arrival to the destination country was imminent and therefore would be delivered within the next few days, not a further month as the customer was concerned about. The parcel was actually out for delivery just 2 days after the initial email.

We try to ensure that all of our international parcels are delivered in as timely a manner as all of our regular shipments, however although rarely, certain factors can be out of our control depending on the circumstances. We ensure our team are always on hand to assist customers throughout the order and delivery process. Most of our European parcels are delivered in less than a week however certain destinations can understandably take longer owing to anything from unexpected weather to local infrastructure.

This review was written in response to the customer wanting to cancel the order after it was already on its way to the destination, in a bid to reverse the delivery however this is not something that’s possible once it has left the UK and not something we have any control over.
We completely understand that it can feel unsafe when ordering from an international company and any slight mishaps can raise suspicions, however we would like to assure all of our international customers that we take pride in providing the best possible customer service and products for our customers. While you may be thousands of miles away from us, we are trying hard everyday to ensure that we keep track of all international deliveries on a personal level and the vast majority of international deliveries are delivered within a matter of days.

We appreciate the ongoing support of many international customers who have become regular clients enjoying the quality and service from our company and reliable and reasonable international shipping expenses.

Valorada con 4 estrellas sobre 5

Well done Diamond Bedding

Well done Diamond Bedding. My duvet has arrived and is plumping itself up as I write. The customer service has been great - ringing me to keep me up to date and sorting everything out.
One happy customer!

18 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Must be angel feathers?

I cannot speak highly enough of this product. I bought a single, goose feather duvet in a 430 thread count case
.and I got it in the sale.
IT DOES NOT SMELL OF BIRD, GOOSE OR ANY FOUL FOWL.
it is well made, well finished and well wonderful. Light, warm and almost holds you in its softness. Worth buying at any price.

16 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant service

As a new customer the service from start to finish was world class. The team from Diamond bedding called also to make sure all was ok
We love the bedding and the quality so top marks
It's been refreshing deal with a company that really does look after people
Thank you
Andrew Sanalitro

14 de octubre de 2022
Opinión espontánea

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