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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have used Digital ID to purchase a printer for our business and the service was fantastic from Ben Edwards. I have since kept in touch with Ben who has offered some fantastic rates for other product... Ver más

Valorada con 5 estrellas sobre 5

Daniel Watson has been amazing start to finish! with quick responses, clarifying details for me at CCS. He has been professional, quick, efficient, quotes, po, spec sheets, information, order, tr... Ver más

Valorada con 5 estrellas sobre 5

I have been dealing with Digital ID for some time now. Specifically in contact with Rachel Ward, Senior Identification Expert for Digital ID. Rachel is an absolute pleasure to work with, she always... Ver más

Valorada con 5 estrellas sobre 5

A great one stop shop for all ID needs. Have used this company for several years. Initially we only needed IDs for staff which is less than 100 and only needed to order more as new staff came onboard.... Ver más

Información sobre la empresa

  1. Tienda de suministros de oficina
  2. Tienda de grabados y letreros
  3. Tienda de artículos promocionales

Escrito por la empresa

Digital ID are your one-stop shop for ID badges, ID card printing and other plastic card related products and services. We have a huge selection of products available with over 3 million items in stock from some of the biggest names in the industry, all at affordable prices and ready for next day delivery.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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No ha contestado las opiniones negativas

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4,6

Todas las opiniones

(1461)

16 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Faultless service from Richard at…

Faultless service from Richard at Digital ID. I was having issues printing in colour and the issue was resolved within 2 hours of sending a support email.
Their customer service is a breathe of fresh air, instead of computer says no, we got the man from Digital ID he say yes :-)

11 de junio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

A great experience from ordering to receiving goods...

Whenever I order from Digital ID I can honestly say that the experience has always been positive. Once they were out of stock of an item and they sent what they had, kept me advised and sent the order out as soon as the stock came back in. All of this was in less than a week.

The quality of the items we recieved were excellent and We are a repeat customer.

18 de mayo de 2021
Valorada con 5 estrellas sobre 5

Great service

Great service, easy to order online and delivery as expected. I like that the software was provided on a memory stick instead of an email link.

16 de mayo de 2021
Valorada con 5 estrellas sobre 5

First class service!

I have recently placed my second order with Digital ID. Both times I have been in contact with Darren Hines, super friendly and the service has been first class. I placed an order on Tuesday, it arrived on Wednesday. Can't ask for more than that. Thank you Darren and the Digital ID team :-)

29 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service!

Scott has been amazing throughout the purchasing process - very patient with us whilst we had areas to check, knowledgeable and fair - no hard sales, just care, attention and great service. Cannot wait to get going using the machine!

23 de marzo de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Really bad customer support

We had this printer sent to them in December because it was not printing anymore, the printer is still under guarantee, they replied to us with a quotation of £120 saying that the printer is not under guarantee, (even if we had their receipt as a proof it is). Then as we really needed it and didn't know what else to say because they were not accepting explanations, we accepted the quotation, after accepting they reply admitting the printer was under guarantee and they made a mistake because they were considering also the time the printer have been in their storage. But they added that the printer has now other damage and the quotation is not £120 anymore but is it £325. So they are really good at selling, but if you have problems even under guarantee you are most lucky on your own and with expensive quotations. We will obviously dismiss the printer and have to buy from a different provider, so they are to be 100% avoided, don't do our same mistake.

3 de marzo de 2021
Opinión espontánea
Logotipo de Digital ID

Respuesta de Digital ID

Hi Sergio,

As discussed with your account manager, the initial quote for £120.00 was for a printer service which was subsequently removed and your printer was serviced free of charge.

On inspection of your printer, our support team reported physical damage to your print head, unfortunately the print head if damaged isn’t covered under warranty by Magicard.

The link to the warranty conditions is as follows - https://magicard.com/content/uploads/Pronto-2-year-Limited-Warranty.pdf

I can see that you were given the option of having the printer returned without repair or going ahead with the replacement print head at a cost of £325.00, you chose to have the printer returned.

I hope this helps explain the situation but if you require any further information or assistance please feel free to contact me on 0161 475 5617.

Kind regards,
Hannah Mulligan
Customer Service Manager

Valorada con 1 estrellas sobre 5

Dreadful customer service

Dreadful customer service! I ordered a set of ribbons to be delivered to a customers site. I paid in advance with a credit card. When I went to chase the order up nearly three weeks later they'd forgot. Not even an explanation or apology. Once they have your money they just don't care.
I buy printers all the time for the work that we do and have used them in the past.
Never again.
Beware.

19 de febrero de 2021
Opinión espontánea
Logotipo de Digital ID

Respuesta de Digital ID

Good morning Graham,

Please accept my sincerest apologies for the issue with your order.

I can assure you that this situation was an exception and measures have been put in place to ensure that it doesn’t happen again.

As you can see on our other reviews, we pride ourselves on our high levels of customer service and regret that your experience didn’t meet our usual standards.

I hope our telephone conversation on Friday helped to explain this and show that we do care deeply about your experience.

If you would like to discuss this further, please feel free to contact me on 0161 475 5617.

Apologies again.

Kind regards,

Hannah Mulligan
Customer Service Manager

Valorada con 5 estrellas sobre 5

Professional, timely, perfect

Professional, timely and very pleasant customer service. The ID lanyard prototypes initially sent were much appreciated, and the quality and precision of the finished product are top. They are even made from recycled plastic!
Distribution of the lanyards have generated a very enthusiastic response from our staff members.

23 de septiembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Sarah Qurashi - Top class customer service provided by…

Top class customer service provided by Sarah Qurashi. She is so lovely to have dealings with, handled my inquiry efficiently and timely. She applied common sense which is rare and walked me through all my options ensuring my requirements were met. Very professional, knowledgeable, a people's person for sure with a lovely manner. Would definitely refer any further inquiries I have to your company as a result. Furthermore, would recommend your company without hesitation.

6 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service and prompt…

Excellent service and prompt deliveries.
Nate Ford and Aidan (in tech support) are fantastic at what they do. Wish to see the same dedication from all our suppliers.

3 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you Rhena

Thank you Rhena for your help during this difficult time. We are working from home still we can make it. Well done!

7 de mayo de 2020
Opinión espontánea

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