Ordered materials on the 3rd of July Should have been delivered on the 6th July I arrived on site on the 10th no materials had been delivered the machines were on site ready to be framed up... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
What a great company! Not only are their prices great so are the staff. Went over to collect my trunking today, not 100% sure of what I needed. Could not have met a better team from the folk on th... Ver más
La empresa ha respondido
Direct Channel had the exact parts I needed for my ventilation project which I'd struggled to find from other suppliers. The order was processed and despatched really quickly. No complaints at all and... Ver más
La empresa ha respondido
Excellent product. Excellent value. Excellent service. Would like to show a picture of the 'chassis' I have made using the channel. The chassis is now finished, so I can start building my new 'mobi... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de materiales para la construcción
- Proveedor de tornillería
- Tienda de accesorios de hardware
- Ferretería
- Proveedor de estructuras industriales
Escrito por la empresa
Direct Channel Support System is UK’s leading supplier of Strut Channel, Cable Containment including - Cable Tray, Cable Basket Tray, Cable Trunking & Cable Ladder Rack extensively used in the constructions, HVAC, Mechanical & Electrical industry.
Información de contacto
Bridge Road, DY4 0HR, Tipton, Reino Unido
- 0121 270 8507
- sales@directchannel.uk.com
- www.directchannel.uk.com
4,5
Excelente
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great service. Poor delivery
Initial contact was good. Very helpful.
One of the parts was unfortunately slightly wrong, but replacement sent very quickly and service was very good.
Delivery company they use though... not great.
19 de febrero de 2026
Respuesta de Direct Channel Support Systems Ltd
Hi Paul, thank you for your honest feedback. We’re pleased to hear our team was helpful and that the replacement part was sent out quickly.
We’re sorry to hear the delivery company did not meet expectations. While courier performance can sometimes be outside of our direct control, we do work closely with our delivery partners and take feedback like this seriously.
We appreciate you bringing this to our attention and thank you for your continued support.
Kind regards,
Direct Channel Support Systems
High quality
Ordering was very easy and straightforward even though I didn't have an account. It arrived next day and was well packed and in excellent condition. The channel is very nice quality strong and easy to use, the ventilation holes are well punched with minimum burned edges
24 de febrero de 2026
Opinión espontánea
Respuesta de Direct Channel Support Systems Ltd
Hi Terry, thank you for your excellent review. We’re pleased to hear the ordering process was straightforward and that your order arrived quickly and in perfect condition.
It’s great to know you were happy with the quality and finish of the channel. We appreciate your detailed feedback.
Kind regards,
Direct Channel Support Systems
The delivery came on 3 different days…
The delivery came on 3 different days and the packaging was terrible as usual. All the nuts and washers burst open in the box.
27 de enero de 2026
Respuesta de Direct Channel Support Systems Ltd
Hi John, thank you for your feedback and we’re sorry to hear about your experience. As your order was split into multiple packages, it’s possible the courier handled and delivered these separately, which can sometimes result in deliveries arriving on different days. Unfortunately, this is managed by the local depot serving your area and is outside of our direct control, though we work closely with our delivery partners to ensure orders arrive as quickly and smoothly as possible.
We’re also very sorry about the condition of the packaging on arrival. This is not the experience we want for our customers. Please do reach out to us so we can review this and find a suitable solution for you as soon as possible.
We genuinely value your feedback and never want customers to have this kind of experience. Our aim is always to put things right.
Kind regards,
Direct Channel Support Systems
Ease to order, on time delivery, parts as expected
On line, on time and on the money! No issues!
26 de enero de 2026
Respuesta de Direct Channel Support Systems Ltd
Hi, thank you for your great review. We’re pleased to hear the ordering process was easy, delivery was on time, and everything arrived exactly as expected.
We appreciate your feedback and continued support.
Kind regards,
Direct Channel Support Systems
Great Value for Fixings
I was given Direct Channel's details by a colleague. Found exactly what I wanted at less than half what I normally pay for M8 Studs from Toolstation. Delivery was reasonable and pretty quick. Overall very happy
26 de enero de 2026
Respuesta de Direct Channel Support Systems Ltd
Hi John, thank you for your positive review. We’re glad you were able to find exactly what you needed at great value and that delivery was quick and reasonable.
We appreciate the recommendation and look forward to serving you again.
Kind regards,
Direct Channel Support Systems
Logic combi diverter valve
Chosen a product which would have been £450 off the shelf brand new . I managed to get a fully refurbished one for just under £60 with 12 month warranty and it also came next day . Very happy with it and will order a lot more parts
30 de diciembre de 2025
Respuesta de Direct Channel Support Systems Ltd
Hi, thank you for your review. We’re pleased to hear you were happy with the overall experience and delivery, and we appreciate you taking the time to share your feedback.
We look forward to assisting you again in the future.
Kind regards,
Direct Channel Support Systems
Respuesta de Direct Channel Support Systems Ltd
Hi, thank you for your review. We’re pleased to hear you found the website easy to use and that delivery was quick.
We appreciate your feedback and look forward to serving you again.
Kind regards,
Direct Channel Support Systems
Great service.
Great service.
Good quality product at a good cost
delivered on time and quick
22 de diciembre de 2025
Respuesta de Direct Channel Support Systems Ltd
Hi Phil, thank you for your great review. We’re pleased to hear you were happy with the product quality, pricing, and quick, on-time delivery.
We appreciate your continued support and look forward to serving you again.
Kind regards,
Direct Channel Support Systems
Technical Query
Called up to request some info about a product, the lad on the phone clearly couldn't be bothered and has poor communication skills, after reading the reviews this is a common theme, we will take our business elsewhere. Can't imagine what trying to deal with a mistake on their behalf would be like, but reading the reviews I think I know.
Edit- can’t respond to your response but I rang at 13:49 about your 50x50 channel.
21 de enero de 2026
Opinión espontánea
Respuesta de Direct Channel Support Systems Ltd
Hi, thank you for taking the time to share your feedback. We’re extremely sorry to hear about your experience.
This is not the level of service we aim to provide, and we sincerely apologise if our communication fell short on this occasion.
We take comments like this very seriously and would like to investigate what happened so we can address it internally. If possible, could you please share a little more detail about the information you were requesting, and if you recall who you spoke to or the approximate time of the call? This will help us review the situation properly with our team.
We never want any customer to feel dismissed or unsupported, and we’re genuinely sorry this was your experience. If you’re willing, we would welcome the opportunity to discuss this further and learn from it.
Kind regards,
Direct Channel Support Systems
Building a out side log store
The second time I've used your product galvanized steel to build an outdoor log store in an oddball area it's a cheap alternative to a wooden one with no maintenance . An excellent product
6 de enero de 2026
Opinión espontánea
Respuesta de Direct Channel Support Systems Ltd
Hi, thank you for your review and for sharing how you’ve used our galvanised steel products. We’re pleased to hear they’ve worked well for your outdoor log store and provided a durable, low-maintenance alternative.
It’s great to know you’ve chosen our products again, and we appreciate your continued support.
Kind regards,
Direct Channel Support Systems
Excellent product and rapid delivery
23 de diciembre de 2025
Respuesta de Direct Channel Support Systems Ltd
Hi, thank you for your review. We’re pleased to hear you were happy with the product quality and the rapid delivery.
We appreciate your feedback and look forward to serving you again.
Kind regards,
Direct Channel Support Systems
Ordered 21 x 41mm instrut
Ordered 21 x 41mm instrut
Great price even with delivery
Good quality product
Definitely recommend
19 de diciembre de 2025
Opinión espontánea
Respuesta de Direct Channel Support Systems Ltd
Hi Phil, thank you for your great review. We’re glad you were happy with the pricing, product quality, and delivery, and we really appreciate your recommendation.
Thank you for choosing Direct Channel.
Kind regards,
Direct Channel Support Systems
Item lost in post and they still have…
Item lost in post and they still have not accepted it or replaced it.
27 de noviembre de 2025
Respuesta de Direct Channel Support Systems Ltd
Hi Frank, thank you for bringing this to our attention and please accept our sincere apologies for the delay in responding. We can see that you did contact us regarding this issue, and due to reduced staffing and a temporary office closure over the past two weeks, your latest email sent on the 28th was only brought to our attention today.
We fully understand that this should have been addressed much sooner, and we’re very sorry for the inconvenience caused. We appreciate you taking the time to leave this review, as we take feedback like this seriously. We will also be reviewing how this case was handled to ensure similar situations are avoided in the future.
We will resolve this matter for you as quickly as possible and will be in touch shortly to agree on the best solution.
Kind regards,
Direct Channel Support Systems
Excellent product perfect for my needs…
Excellent product perfect for my needs and quick delivery no hassle
19 de diciembre de 2025
Opinión espontánea
Respuesta de Direct Channel Support Systems Ltd
Hi Brian, thank you for your great review. We’re pleased to hear the product was perfect for your needs and that delivery was quick and hassle-free.
We appreciate your feedback and look forward to serving you again.
Kind regards,
Direct Channel Support Systems
Have bought from this company before
Have bought from this company before, their service is excellent.
Using these cantelliver bracket to support standby batteries .
attached to 40mm wall channel.
It's my go to item for all garage shelving.
19 de diciembre de 2025
Opinión espontánea
Respuesta de Direct Channel Support Systems Ltd
Hi Malcolm, thank you for your continued support and for such detailed feedback. We’re pleased to hear our cantilever brackets have worked well for supporting standby batteries and that they remain your go-to solution for garage shelving.
It’s great to know our service continues to meet your expectations.
Kind regards,
Direct Channel Support Systems
The website was easy to use and find…
The website was easy to use and find what you want, there's a unistrut bracket for most things, the prices was good, but delivery seemed expensive, but overall a good experience
8 de diciembre de 2025
Opinión espontánea
Respuesta de Direct Channel Support Systems Ltd
Hi, thank you for your review. We’re glad you found the website easy to use and were able to find the right Unistrut brackets at competitive prices.
We appreciate your comments regarding delivery costs — courier pricing can vary depending on size and weight, but your feedback has been noted. We’re pleased overall you had a good experience and thank you for choosing Direct Channel.
Kind regards,
Direct Channel Support Systems
As an electrical contractor we have…
As an electrical contractor we have used channel for multiple projects. This time it was Xmas related, so I used the two bases with some strut to make a large walk through arch for a Garland in our hallway at home. Great product and quick efficient service from direct channel support systems.
12 de diciembre de 2025
Opinión espontánea
Respuesta de Direct Channel Support Systems Ltd
Hi Mark, thank you for your great review. It’s fantastic to hear how creatively our products were used for your project, and we’re pleased the quality and service met your expectations.
We appreciate your continued trust in Direct Channel Support Systems.
Kind regards,
Direct Channel Support Systems
Respuesta de Direct Channel Support Systems Ltd
Hi, thank you for your feedback. We’re pleased to hear you experienced good communication and fast delivery.
We appreciate you taking the time to leave a review.
Kind regards,
Direct Channel Support Systems
Not good quality
This product arrived let's say less than straight and I has 2 sections sheer. Not ideal good job I ordered extra.
12 de diciembre de 2025
Opinión espontánea
Respuesta de Direct Channel Support Systems Ltd
Hi Ian, thank you for bringing this to our attention and we’re sorry to hear the product did not arrive in the condition expected. This is certainly not the standard we aim to deliver.
If any sections arrived bent or damaged, we would like the opportunity to put this right for you. Please contact our team with your order details so we can review the issue and arrange a suitable resolution. You can reach us by email at orders@directchannel.uk.com
or by phone on 0121 270 8507.
We appreciate you taking the time to leave feedback, as it helps us improve both our products and handling processes.
Kind regards,
Direct Channel Support Systems
Good quality good price will use…
Good quality good price will use Direct Channel
3 de diciembre de 2025
Opinión espontánea
Respuesta de Direct Channel Support Systems Ltd
Hi Paul, thank you for your review. We’re pleased to hear you were happy with the product quality and pricing, and that you’ll be using Direct Channel again.
We appreciate your support and look forward to serving you in the future.
Kind regards,
Direct Channel Support Systems
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.