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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I spoke with Nicky who assured me she would be able to deliver a mobility scooter to me the same day for a very reasonable price. Nicky and her husband Shaun came and delivered the scooter as promised... Ver más

Valorada con 5 estrellas sobre 5

Rachel was really great helping me sort out a powerchair for my dad. her communication was great, she kept me updated at every stage. She expedited the delivery as we needed the chair in a hurry.

Valorada con 5 estrellas sobre 5

No reservations. Both excellent design and quality and just what I needed. Delivery received three day from order and would recommend the company for product and service. The Tri-Walker is sligh... Ver más

Valorada con 5 estrellas sobre 5

We had researched various mobility scooters for my husband & the Rascal Veo Sport fitted the bill for us. Discount mobility were far less expensive than anyone else so we took a chance & ordered. The... Ver más

Información sobre la empresa

  1. Proveedor de equipos de asistencia para la movilidad

Sobre Discount Mobility

Escrito por la empresa

Discount Mobility offers a variety of Discounted Mobility products and solutions to help people be active and mobile and in many cases, much more independent. All Our Mobility Products are Brand New With Big Discounts From The Normal High Street RRP. View: *Mobility Scooters *Electric Wheelchairs If you cannot Find the Mobility Product On Our Mobility Website, Drop us an email at info@discount-mobility.co.uk And We Will Source the Mobility Product and Offer You The Lowest Online Prices

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

120 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(120)

2 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

Spot on

Straight forward product advice and easy ordering. Telephone call to arrange a delivery which was completed within 2 days of ordering. Delivered, assembled, assist with dismantling and moving (not removing of course) of "old recliner". Demo of new chair etc done methodically and with patience. Can't fault process. Thanks by the way!

4 de marzo de 2017
Opinión espontánea
Valorada con 4 estrellas sobre 5

Wheelchair

Delivered on time and efficiently small damage to seat pad but rectified without much trouble .pleased with purchase

1 de marzo de 2017
Opinión espontánea
Logotipo de Discount Mobility

Respuesta de Discount Mobility

Dear George.

Thank you for placing the order with Discount Mobility and please let us know if you experience any other issues with the seat pad on your wheelchair.

Kind Regards.

Christopher

Valorada con 3 estrellas sobre 5

Poor customer service

I ordered a wheelchair and before I ordered I asked what the delivery time would be as I wanted a wider chair which they knew about before I placed my order and I was told it would take 3 to5 days for delivery, so I placed my order it took over 2 weeks after many phone calls if you could get hold of anybody I was told at this point it was a special order which I was not told at the time of order it is a great wheelchair not I will not be dealing with this company again

1 de marzo de 2017
Opinión espontánea
Logotipo de Discount Mobility

Respuesta de Discount Mobility

Dear Mrs Atkinson.

I am extremely sorry that you experienced a delay in your order being delivered. We take all comments on board from our customers to ensure the situation can be rectified.

Although your wheelchair is a very popular model and in high demand, our head office had to place it on special order with the manufacturer who would have normally shipped it out to you within 3 to 5 working days.
We are now looking into why you were let down to ensure this will not happen again and to improve our service in the future.

I would like to take this opportunity in thanking you for placing the order with Discount Mobility.

Kind Regards
Christopher.

Valorada con 5 estrellas sobre 5

Superb service

Great service the scooter I have is superb ideal for shops, and getting in and out of car. thank you again

1 de marzo de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Drive Ultrallight AluminumTri-Walker and Drive R6 Lightweight Rollator

No reservations. Both excellent design and quality and just what I needed.
Delivery received three day from order and would recommend the company for product and service.
The Tri-Walker is slightly narrower in width than the Rollator and is more ideal in the home.
The Tri-Walker is preferred when shopping.
Both can be folded for storage and transportable by car.
Great buy.
Mrs J M Langridge

1 de febrero de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good

The wheelchair I bought is very good and fits all descriptions very pleasant shopping experience

1 de febrero de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

delivery

Delivery company didn't even attempt to deliver to me and why returned it and discount mobility were very apologetic

31 de enero de 2017
Opinión espontánea
Valorada con 2 estrellas sobre 5

Not as described

I'm disappointed to say I thought I was getting a good deal. Unfortunately despite the ad referring to a basket & a lockable box behind the seat neither were provided. I'm somewhat surprised because a previous review says the basket was not very good quality. That said I relied on the ad, as we all do, when distant buying.
The scooter arrived with one key and no insurance. It took two calls to get the key in the post.
Initially staff appeared helpful however after placing the order things changed. I had to call twice to establish payment had been received so that a delivery date could be provided as well as calls for keys and calls regarding the faults.
The mobility scooter is lovely however the seat is clearly positioned on an angle, yes i know its a minor problem but I was quoted £80 to correct it (its a month old & arrived like this - its still under warranty).The unit has an electrical short. I wasnt allowed to talk to an engineer (don't know if they actually have them.)
I love my scooter but I'm very disappointed with the service and the false advertising information.
IF I received what was advertised I'd have given 4 stars.

18 de enero de 2017
Opinión espontánea
Logotipo de Discount Mobility

Respuesta de Discount Mobility

Dear Mr Bawden

I am sorry to hear that you feel disappointed with the after service you received from Discount Mobility.
Our aim is to give 100% satisfaction to all our customers and would like to take this opportunity to put your trust back into Discount Mobility.

To keep our prices the lowest online, we generate all our paperwork and invoices electronically online, but at times due to the high volume of sales invoices we email out it is sometimes directed to Junk mail folders.

I have spoken to the after sales team and they have explained to me that the original order was for “Glossy Black” and they changed this on your request to “Graphite Grey” and offered you Free Engineered Delivery at our own cost.

After receiving a phone call about the spare key being missing, we posted this to you and explained that the insurance documentation would come direct from the insurer “MBATES” at the end of December 2016.

If you can send in a photo of the fault on your seat we can then pass this onto the manufacturer to check. This would be a quicker and cheaper solution to resolve the issue, and if a fault is found our engineers can fix this for you. If you could also provide us with details on the electrical fault you have we can resolve this at the same time for you.
Can you clarify if you received a basket with your scooter and if not we will send one out to you. Our email address is online.enquiries@discount-mobility.co.uk


Kind Regards.
Simon Ward.
Discount Mobility.

Valorada con 5 estrellas sobre 5

Mobility scooter

Great product my partner has fibromyalgia and it has given her some independence back i would recomend this company to anyone ☺

18 de enero de 2017
Opinión espontánea
Valorada con 3 estrellas sobre 5

Delivery,

it did not take 5 days as stated - it actually took 5 weeks,

18 de enero de 2017
Opinión espontánea
Logotipo de Discount Mobility

Respuesta de Discount Mobility

Dear Mr Oakey.

Thank You for leaving a review for your recent purchase.
We note that your order was placed on the 10-Dec-2016 04:48 pm and the delivery date was made on the 05-Jan-2017. This delay was due to our suppliers being out of stock and then closing for 2 weeks over the Christmas period.
Please accept our apologies on the late arrival of your Excel XL -50 Combination Rollator and hope that this did not cause you any distress, and look forward to seeing you return as a valued customer.

Kind Regards.

Simon Ward
www.discount-mobility.co.uk

Valorada con 5 estrellas sobre 5

Really good value and service

I found Discount Mobility to be really helpful and having checked prices everywhere were the cheapest in the UK for our mobility scooter. Delivery was quick and they set up our scooter and were highly informative. Could recommend more

20 de abril de 2016
Opinión espontánea

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