Dobbies Garden Centres - Brighton Opiniones 262

TrustScore: 3.5 sobre 5

3,4

Warren Road, BN2 9XX Brighton, East Sussex, GB


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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

The cafe front of house is always understaffed. One person taking orders, serving cakes, making coffees and taking the money. This results in HUGE queues. This is not a one off We have often wal... Ver más

Valorada con 3 estrellas sobre 5

Good quality products and a wide range. However, my reward points should have been taken off the total at the till but the assistant told me l needed a physical voucher, not just my loyalty card. l th... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Went for lunch today,ordered bacon brie and cranberry toastie and soup,3/4 hour went by so l went to the counter,the food was bought out,the soup looked like mashed swede,(lumpy) and was warm,the toas... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It was clean the cafe was excellent although busy the store was well stocked but we bought very little as we only went there for breakfast but we did buy some children’s books as presents


Información sobre la empresa

  1. Vivero

Escrito por la empresa

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Información de contacto

  • Warren Road, BN2 9XX, Brighton, East Sussex, Reino Unido

3,4

Medio

TrustScore: 3.5 sobre 5

262 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 4 estrellas sobre 5

Great sale prices

Great value sale items, but I think usual prices are expensive. I would have liked a faster service in the cafe. All staff very pleasant though.

7 de enero de 2024
Valorada con 5 estrellas sobre 5

All staff helpful

Several staff ready to help me and advise re choosing a tree. Help with trolley and placing item. Also offered to take to car. Great service.

4 de noviembre de 2023
Valorada con 3 estrellas sobre 5

It's okay not a lot of choice once…

It's okay not a lot of choice once bought 2 packets of Freesia bulbs and only 1 bulb came up no good complaining haven't kept my receipt best thing is the Restaurant

12 de noviembre de 2023
Logotipo de Dobbies Garden Centres - Brighton

Respuesta de Dobbies Garden Centres - Brighton

Hi Sheila,

Thanks for the review.

I'm sorry your bulbs have not flourished, we can perhaps help if you contact Customer Services direct.

Team Dobbies

Valorada con 4 estrellas sobre 5

Visit to restaurant

It's always nice to visit, but the restaurant is very old and service can be very slow we had coffee it was so weak it had no taste at all we had a scone it looked like a biscuit and not very nice.

28 de octubre de 2023
Valorada con 2 estrellas sobre 5

Went to the cafe with a friend

Went to the cafe with a friend for a pot of tea for two and had one teabag in a large pot . It was a disgusting cuppa , should have complained but it was busy. Will make sure I check next time

9 de octubre de 2023
Logotipo de Dobbies Garden Centres - Brighton

Respuesta de Dobbies Garden Centres - Brighton

Thank you for taking the time to get in touch, I'm really sorry to hear about your visit to our Brighton restaurant. I've passed your comments over to the store management team and asked them to review your feedback, thanks - Ahmed

Valorada con 3 estrellas sobre 5

Good quality products and a wide range

Good quality products and a wide range. However, my reward points should have been taken off the total at the till but the assistant told me l needed a physical voucher, not just my loyalty card. l then received another reminder to use my reward before the end of the month, which clearly stated what the assistant needed to do with the card to deduct the amount. Now l need to shop again to make use of it.

29 de septiembre de 2023
Logotipo de Dobbies Garden Centres - Brighton

Respuesta de Dobbies Garden Centres - Brighton

Hi Joanne,

Thanks for your feedback on our products and choice.

Please feel free to email us at customer.service@dobbies.com if you would like to discuss further.

Thanks again,
Team Dobbies

Valorada con 3 estrellas sobre 5

Went to cafe to have cream tea for two…

Went to cafe to have cream tea for two only 1 lady serving take so long to be served as she had to do everything really not good the lady and man in the queue next to us were complaining how long it took to get served

6 de octubre de 2023
Logotipo de Dobbies Garden Centres - Brighton

Respuesta de Dobbies Garden Centres - Brighton

Hi,

Thanks for sharing your experience.

I'm sorry that you had an extended wait when you recently visited us for afternoon tea.

Your feedback is important to us and the store will pick this up and look at better ways of working.

Thanks again,
Team Dobbies

Valorada con 5 estrellas sobre 5

Staff welcoming

Staff welcoming, helpful and friendly. A wide range of plants, bulbs and seeds and everything else needed for gardening. A nice restaurant with lovely staff, I always look forward to seeing them.

30 de septiembre de 2023
Valorada con 3 estrellas sobre 5

Disappointed …

My visit to the cafe was a great disappointment. I queued a long time & thought I would treat myself to a coffee & fruit tart. Unfortunately the tart was just about inedible & way past its best. The pastry was wet & soggy & the fruit wrinkled & tasteless. If I’d had time I would have taken it back but the queue was too long

14 de septiembre de 2023
Valorada con 2 estrellas sobre 5

Brighton store is expensive and run down

The Brighton store is well laid out with a good selection of products and plants, but the prices are very high. I found a pair of Kent and Stowe loppers I liked in store but ordered them from Amazon instead as they were £13 cheaper. Most plants were also very overpriced - even those in their clearance section were around £10 each despite looking half dead.

I must also give feedback on the cafe. It is extremely run down, the ceiling tiles are covered in mould and stains from a leak. The wooden worktop where staff prepare drinks and food is covered in black mould. The customer toilets are disgusting. One of the main benefits of your membership are the 'free' hot drinks, but when the cafe is this unpleasant it is off-putting. As a result I won't be renewing my membership next month.

4 de septiembre de 2023
Logotipo de Dobbies Garden Centres - Brighton

Respuesta de Dobbies Garden Centres - Brighton

Hi Daniel,
Thank you for taking the time to leave your feedback.
I am sorry to hear that you were unhappy with your recent visit to the Brighton Restaurant and Garden Centre recently.
I have passed your review to the management team and asked them to review the points that you have raised.
They will be able to look into these points for the future.
Best wishes, Karen

Valorada con 2 estrellas sobre 5

Bank holiday weekend we’ve booked a…

Bank holiday weekend we’ve booked a cream tea which meant we sandwiches, coffee and cake we arrived at the Caffe. The tables were disgustingly dirty. The lady who serve us so rude, said that we could’ve reserved a table by phone, but we did even though they put a reserve sign on a table for us. Then she bought out this really poor excuse of a scone with cream in that was squirted cream not even Devon cream clotted cream and explain to us that we could not of booked over the phone and that we were liars

27 de agosto de 2023
Opinión espontánea
Logotipo de Dobbies Garden Centres - Brighton

Respuesta de Dobbies Garden Centres - Brighton

Hi Steve,
Thanks for taking the time to leave your feedback.
I am sorry to hear of the problems that you have had on your recent experience in the Brighton Restaurant.
I have sent you a request for some more information, so I can pass this information onto the management team and ask for someone to get back to you regarding this visit.
Best wishes, Karen

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