Dobbies Garden Centres - Derby Opiniones 506

TrustScore: 2.5 sobre 5

2,6

Burton Road, DE65 6BE Findern, Derbyshire, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

First time of visiting the cafe here after being put off with huge queues on previous visit. Will be our last one now as this is the quality standard of there tea pot and don’t even get me on the cup... Ver más

Valorada con 2 estrellas sobre 5

The staff are friendly. The food is ok but overpriced for what it is. The queue for food ordering is unbelievably slow, this is not an incidental finding, it has happened every single time I’ve been h... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I used my birthday treat voucher and the coffee and cakes were delicious. My friend was equally impressed with her soya latte. The member of staff taking orders and payment was very pleasant and, g... Ver más

Valorada con 5 estrellas sobre 5

Had a pleasant visit to Dobbies garden centre at Finder, Derby. The gentlemen serving in the cafe were delightful, friendly and helpful. The food was delivered quite quickly and was delicious. We ha... Ver más


Información sobre la empresa

  1. Vivero

Escrito por la empresa

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Información de contacto

  • Burton Road, DE65 6BE, Findern, Derbyshire, Reino Unido

2,6

Malo

TrustScore: 2.5 sobre 5

506 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 4 estrellas sobre 5

Vouchers

simply came in to use up some vouchers which I managed to do quite successfully, thank you

8 de agosto de 2022
Valorada con 1 estrellas sobre 5

Unbearable heat inside

It was so hot inside no fans or air. Uncomfortable to eat in the restaurant. Would only visit on cooler days in future. Everyone was complaining how warm the building was not a pleasant experience at all

4 de agosto de 2022
Logotipo de Dobbies Garden Centres - Derby

Respuesta de Dobbies Garden Centres - Derby

Hi, Thank you for your review. I am sorry to hear that you had an uncomfortable visit recently. I have passed this feedback onto the relevant management team, to bring this issue to their attention, and allow them to look into this. Best wishes, Karen

Valorada con 4 estrellas sobre 5

My son and myself had lunch but the…

My son and myself had lunch but the items we wanted were not available and had to make a second choice. Service was good.
In the garden centre there was a shortage of large bags of errecacious compost and I had to have small ones instead.

3 de agosto de 2022
Valorada con 1 estrellas sobre 5

went for breakfast at 11am

went for breakfast at 11am , queued up to be told breakfast has been stopped due to high demand, basically not enough staff to cook breakfast, not very happy at all. I do find service is very slow. the times we have been to the restaurant.

1 de agosto de 2022
Logotipo de Dobbies Garden Centres - Derby

Respuesta de Dobbies Garden Centres - Derby

Hi, Thank you for taking the time out of your day to let us know of your problem with ordering your breakfast. I am sorry to hear about this issue and I have forwarded this issue to our restaurant management team to our highlight this issue to them for future. Best wishes, Karen

Valorada con 3 estrellas sobre 5

Tried to use my 2 free coffees' members…

Tried to use my 2 free coffees' members voucher in the cafe. Was told there wasn't any credits in my name. I was most surprised at this outcome, as I had only used in one month since Christmas 2021. Kind cafe assistant said, he would honor the offer this time, but to contact customer services, to sort out the issue.

22 de julio de 2022
Valorada con 3 estrellas sobre 5

We went for tea and cakes in the…

We went for tea and cakes in the restaurant.
They had run out of cake as the cake which was displayed was been defrosted ready for the next day.
A lot of the tables were covered in dirty pots.
The minimal staff that were working were doing there best.

14 de julio de 2022
Valorada con 5 estrellas sobre 5

Love the garden centre

The main reason we visited Dobbies recently was to have my free birthday cake and drink, which was very nice. Also ended up buying 5 plants. All staff very friendly.

14 de julio de 2022
Valorada con 4 estrellas sobre 5

Really like the garden centre and the…

Really like the garden centre and the plants all look cared for. We use the cafe quite regularly too. Always seems a long wait to get served because it seems really slow on the coffee machine. One thing I don't like is a lot of items have no prices on them. Either on the stand they are on or on the items itself. Not always a lot of staff around to ask and I don't want to keep running to the till to ask every time. There was two items I was interested in but didn't purchase because of not having any idea of what the cost was.

12 de julio de 2022
Valorada con 2 estrellas sobre 5

Deterioration of service

Over the past few weeks I have noticed that the available number of staff on the 'shop floor' appear to have reduced. On more than one occasion I've had to go to the check out to ask a question about a product (whereabouts & price). Further, I use Dobbies restaurant once a week (Saturdays) as my go to place for breakfast and recently this service has not been available due to staff shortages. I understand that the problems were due to 'holidays'. I'm a Club Plus member and I feel it would be reasonable to give customers advanced notice (through the website) of the service being unavailable.

12 de julio de 2022
Logotipo de Dobbies Garden Centres - Derby

Respuesta de Dobbies Garden Centres - Derby

Hi, Thanks for taking the time to write a review. I am sorry to hear that you have been encountering problems in both our garden centre and the restaurant recently. I have passed your feedback onto the relevant management teams to highlight this issue to them. Best wishes, Karen

Valorada con 3 estrellas sobre 5

Variety but check your receipts.

Dobbies at Finders have a variety of products - not just garden based. Very helpful staff although twice I have had issues with ‘errors’ on pricing that has made me check receipts more carefully than ever before. Once identified the issues have been dealt with promptly and without question. It shouldn’t be necessary though.
The restaurant has a nice range too although I think a good deep clean would make it even better especially the walls where there are clear signs of wear and tear.
The Dobbies Plus card draws me in regularly and I usually use most of the vouchers - never leave without spending something!!

11 de julio de 2022

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