Dobbies Garden Centres - Edinburgh Opiniones 793

TrustScore: 3 sobre 5

2,8

Melville Nursery, EH18 1AZ Lasswade, Mid Lothian, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Very poor selection & quality herbs, The 3 I bought 2 weeks ago have all died - poor roots. Also expensive!! I bought much better herbs & cheaper at Mortonhall garden centre & I’m delighted with... Ver más

Valorada con 5 estrellas sobre 5

Hey visited Dobbies today for afternoon tea with friends. Our server Owen gave us excellent service even though he was run off his feet nothing was to much trouble for him. Excellent service snd cus... Ver más

Valorada con 2 estrellas sobre 5

Customer service was rude when we arrived at soft play The soft play area was absolutely Baltic Outside temp was -4 inside temp was not much better All adults are sitting with winter coats o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had lunch with the family in Dobbies Lasswade (Edinburgh) today. The food was great value but the service was what was really to write home about. Jordie was absolutely brilliant! He was friendly to e... Ver más


Información sobre la empresa

  1. Vivero

Escrito por la empresa

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Información de contacto

  • Melville Nursery, EH18 1AZ, Lasswade, Mid Lothian, Reino Unido

2,8

Medio

TrustScore: 3 sobre 5

793 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

Awful

First time we have been here for breakfast in years and won’t be back. The seats are dirty, the food came on cold plates so the breakfast was cold no black pudding or beans available alternative to beans was an extra tomato not the best alternative! Asked for extra toast this was also cold. The only positive thing about it was the staff they are very friendly and helpful.

29 de abril de 2024
Opinión espontánea
Logotipo de Dobbies Garden Centres - Edinburgh

Respuesta de Dobbies Garden Centres - Edinburgh

We sincerely apologize for the disappointing experience you had at our establishment. It deeply saddens us to learn that the cleanliness of our seats and the temperature of your food fell short of your expectations.

We understand how frustrating it must have been to not receive the full breakfast items you were looking forward to, and we regret that the alternative provided was not to your liking. We take your feedback very seriously and are actively working to address these issues to ensure a better dining experience for our valued customer.

Thanks

Dobbies Team

Valorada con 5 estrellas sobre 5

It was busy in cafe/ restaurant we…

It was busy in cafe/ restaurant we were offered to go to the cafe coffee bar at the back of room so we didn’t Que for long !
My friend is gluten free it would have been helpful to have a Gf sign on the cakes etc to help her make right choice!
However the assistant was able to find out quickly what was GF suitable

2 de abril de 2024
Valorada con 1 estrellas sobre 5

Terrible Food & Awful Service

Visit to the cafe today at lunchtime. We’re greeted by and served by very friendly/professional gentlemen. Enjoyed our coffee as we waited & waited & waited, then chased up our food order an hour after placing the order only to receive an inedible baked potato under a congealed blob of melted cheese and coleslaw & couscous which had clearly been under a hot plate for an hour. Food poisoning on a plate!

2 de abril de 2024
Logotipo de Dobbies Garden Centres - Edinburgh

Respuesta de Dobbies Garden Centres - Edinburgh

Hi Brenda,

Thanks for sharing your review.

I'm sorry that you encountered poor service in our Edinburgh restaurant and that the food quality was below par.

Your feedback is very valuable to us and will be shared with the team to review.

I hope that you see a change for the better the next time you visit.

Team Dobbies



Valorada con 3 estrellas sobre 5

Still expensive and not enough staff

Still expensive and not enough staff. Waiting times to get served not getting any shorter.

21 de marzo de 2024
Logotipo de Dobbies Garden Centres - Edinburgh

Respuesta de Dobbies Garden Centres - Edinburgh

Hi,

Thanks for sharing your comments with us.

I'll share with the team.

Team Dobbies

Valorada con 1 estrellas sobre 5

It was a year since last at Dobbies

It was a year since last at Dobbies. The service in the restaurant was so bad we decided it was not somewhere we wanted to be. Returned last Saturday and it was dreadful. Two lines at the Tea & Coffee Station were at least 50 customers deep and moving so slowly it took 35 minutes to be served. The issue appears to be that the managemnt do not work at the weekend, with the result there is no one in charge to attend to the bottlenecks. It will take a change in ownership of Dobbies before I could consider going back.

23 de marzo de 2024
Opinión espontánea
Logotipo de Dobbies Garden Centres - Edinburgh

Respuesta de Dobbies Garden Centres - Edinburgh

Hi Brian,

Thanks for sharing your review.

I'm sorry that you didn't see improvements in our Edinburgh restaurant since your last visit and that you encountered a long wait to be served.

I appreciate how this can impact badly on service and our customers experience.

I'll share with the team to look into ways of making this speedier.

Team Dobbies

Valorada con 4 estrellas sobre 5

GLUTEN FREE

Although you were able to offer 2 gluten free cakes they are not separate from other cakes. This can cause cross contamination which would have made me very poorly. PLEASE keep gluten free cakes well away from gluten containing foods

11 de febrero de 2024
Valorada con 4 estrellas sobre 5

I love visiting Dobbies

I love visiting Dobbies, however I and others are saying the same thing, ever since you have installed those push button Coffee machines the Coffee is warm at best. Remember we have to get Coffee to the table, take our coats off eat our cakes etc.
The staff say they cannot change the temperature which is rubbish I have a DeLonghi and I can adjust the temperature, your machines are more advanced than mine.

8 de febrero de 2024
Valorada con 3 estrellas sobre 5

Not a great experience

I was only at the cafe. They are incapable of making a really hot latte!!

9 de enero de 2024
Logotipo de Dobbies Garden Centres - Edinburgh

Respuesta de Dobbies Garden Centres - Edinburgh

Hi,

Thanks for your feedback about your recent visit to our Edinburgh store.

I'm sorry that you didn't enjoy your latte due to the temperature. We would advise speaking to the staff at the time you are there so that this can be fixed for you, however your feedback will be shared with them.

Team Dobbies

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