Dobbies Garden Centres - Harlestone Heath Opiniones 238

TrustScore: 4 sobre 5

4,0

Harlestone Road, Harlestone Heath, NN5 6UJ Northampton, Northamptonshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Lovely lovely shop, with a great choice of products, and always very nice customer service:) I also value the fact that there are additional shops within the garden centre, so I can shop more in one... Ver más

Valorada con 3 estrellas sobre 5

ok but nothing special, generally overpriced. Cafe area always seems to lack hygiene with dirty floors & dirty tables that are slow to be cleared. Staff are friendly and try to do their best howev... Ver más

Valorada con 2 estrellas sobre 5

Counter service in restaurant need some customer service training. On a visit one Saturday found staff on counter to be very lethargic with no sense of urgency when queue of customers began to grow. I... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Sadly a bad experience, not the first time either. The collection of large bags of materials, peat , grobags, etc. Is shambolic and totalLy disorganised. No staff help available. Then into the... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Vivero

Escrito por la empresa

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Información de contacto

  • Harlestone Road, Harlestone Heath, NN5 6UJ, Northampton, Northamptonshire, Reino Unido

4,0

Muy bueno

TrustScore: 4 sobre 5

238 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 2 estrellas sobre 5

The mother's day afternoon tea appears…

The mother's day afternoon tea appears to be frozen then defrosted. The sandwiches were dry and stale. The scones crumbled when trying to slice them. I left 3 out of 4 cakes because they were very soft and inedible. The quiche was cold and tasteless. The staff were lovely and the table was nicely set.

9 de marzo de 2024
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Respuesta de Dobbies Garden Centres - Harlestone Heath

Hi Brian,

Thanks for taking the time to share your review.

I'm really sorry that what should have been a lovely visit to our Harlestone Heath restaurant for Mother's Day afternoon tea was overall disappointing and the food quality very poor.

I appreciate your comments about our lovely staff and presentation, however your feedback will be shared with the team to address your concerns and make amends.

Team Dobbies

Valorada con 2 estrellas sobre 5

Poor! No stock and unprofessional

The Garden Centre was empty of stock and the fish section was empty and closed. My children loved seeing the fish and we got supplies for out own tank from here. Not sure how the store is surviving, it can't be making any money there is nothing to buy other than hyper inflated waitrose food and cotton traders clothes. Cafe was OK, scone was nice but asking for cream was poor, it should just be given. Also kitchen staff scratching their heads and arms whilst serving seems very unhygienic, not sure an inspector would approve.. lots of standing around talking too whilst there was a line of customers! Finally, in the cafe seating area a disciplinary/absence review was taking place for a member of staff, their manager and HR rep ( I assume) were very loud and you could hear the conversation and issues being discussed. Very unprofessional, should be in an office or via teams etc.

This is a review for Dobbies Northampton (Harlestone)

12 de febrero de 2024
Opinión espontánea
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Respuesta de Dobbies Garden Centres - Harlestone Heath

Hi Matt,

Thanks for sharing your review about our Harlestone Heath store.

I'm sorry that you and your family weren't able to enjoy browsing in the aquarium area, I appreciate how disappointing this would be.

Hygiene and customer service are our top priorities and on this occasion it sounds like we fell short.

Your feedback is valued and all your concerns will be shared with the store management team to address.

Thanks again
Team Dobbies

Valorada con 1 estrellas sobre 5

Food residue on floor and on seating…

Food residue on floor and on seating which looked as though it had been there days and generally the floor did not look that clean. It was so cold it spoilt the visit, my friend and I left after a cuppa and cake, as my feet and legs were frozen to the bone from the cold draught. It's a shame as I would have liked a look around and maybe purchase something. Apparently they have had no heating for the last year or so! I will avoid in future, and just hope I have not caught a chill!! (Harlestone Road store)

1 de febrero de 2024
Opinión espontánea
Logotipo de Dobbies Garden Centres - Harlestone Heath

Respuesta de Dobbies Garden Centres - Harlestone Heath

Hi Christina,

Thanks for sharing your review.

I'm sorry that the standards at our Harlestone Heath store were now up to Dobbies usual high standards that we strive for.

I understand that the temperature round the store would have marred your visit and you were unable to feel comfortable enough to browse.

I'll make the store aware of your comments so that they can action these issues.

Team Dobbies

Valorada con 1 estrellas sobre 5

They don't keep their opening hours

They don't keep their opening hours. I have arrived on 3 occasions and have been bared from entering with 20 minutes left before closing. Don't take opening hours as certain as according to staff, closing is st their discretion.

8 de enero de 2024
Opinión espontánea
Logotipo de Dobbies Garden Centres - Harlestone Heath

Respuesta de Dobbies Garden Centres - Harlestone Heath

Hi Connie,

Thanks for your review.

This is very unusual that this has happened.

We'll pick up with the store, however please feel free to contact us direct if you wish to chat a little more.

Team Dobbies

Valorada con 5 estrellas sobre 5

Christmas decorations

It had something very similar in the Christmas decorations I'd been looking for. As it was the 23rd Dec the sale was on so got them for a very good price.

23 de diciembre de 2023
Valorada con 4 estrellas sobre 5

Visited the cafeteria

Visited the cafeteria. Food quality good, area kept clean and tidy. However the time to receive the food was a little lengthy. To be fair there was an apology, but it was what prevented 5 stars.

28 de octubre de 2023
Valorada con 1 estrellas sobre 5

Went for lunch in the cafe and we…

Went for lunch in the cafe and we waited 40 mins for our food. Was not told this when we ordered

6 de octubre de 2023
Logotipo de Dobbies Garden Centres - Harlestone Heath

Respuesta de Dobbies Garden Centres - Harlestone Heath

Thank you for taking the time to get in touch, I'm really sorry to hear about your visit to our Harlestone Heath restaurant. I've passed your comments over to the store management team and asked them to review your feedback, thanks - Ahmed

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