Dobbies Garden Centres - Leicester Opiniones 328

TrustScore: 3.5 sobre 5

3,6

Rowena, Loughborough Road, LE7 7NL Rothley, Leicestershire, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I agree with the other writer in regards to the maze which customers are forced to walk through before you eventually emerge and escape into the gardening section. I'm not interested in scented candle... Ver más

Valorada con 4 estrellas sobre 5

Staff lovely as usual but very disappointing having made the twelve mile journey to find the restaurant closed for a private event - Not the first time this has happened. Staff advised it’s out of t... Ver más

Valorada con 4 estrellas sobre 5

Have just visited your new Tewksbury store as this was a convenient place for our family all to meet. Everyone was very helpful in store. We decided we would have lunch here. We were told there would... Ver más

Valorada con 5 estrellas sobre 5

Lovely trip to the Dobbies Rothley Leicester Store today. The Customer Service we received was yet again, exceptional.... Cafe assistant Kyesha was polite, cheerfull ,helpfull and showed gen... Ver más


Información sobre la empresa

  1. Vivero

Escrito por la empresa

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Información de contacto

  • Rowena, Loughborough Road, LE7 7NL, Rothley, Leicestershire, Reino Unido

3,6

Medio

TrustScore: 3.5 sobre 5

328 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

A disappointing encounter

I agree with the other writer in regards to the maze which customers are forced to walk through before you eventually emerge and escape into the gardening section. I'm not interested in scented candles, china animals and other "detritus". I go to a garden centre to purchase plants, seeds and tools. I wanted a chrysanthemum or two for the garden. They only had ones in pots suitable for a patio. We came away empty handed having zigzag again around more "detritus" to get past the tills and the exit. One more thing, they've arranged the shrubs in a way that you can't see the plants at the back of the premises. I know you have planned this layout to encourage shoppers to buy, but it doesn't work with me. It just annoys me.

21 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Psychological selling technique - a maze

Psychological selling technique - they tediously force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then force your round the boring maze and then well you guessed it

29 de junio de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Extremely poor experience!

Extremely poor experience!

Dobbies Leicester (Rothley) is closing down.
They have up to 70% off on signage, but when you go inside the store, it’s marked as 50% off. This signage is very sporadic, so you are never quite sure.
We bought numerous items, one being a plastic tomato greenhouse. It was stacked with others with a price of £39.99. We got to the till and the jobsworth assistant, said it’s £35. No way was it £70 original price. I took him to the section and showed him, all the others had gone. There were numerous £39.99 signs, to backup my claim and no £70 signs to back up his theory. He couldn’t think outside the box. We checked on Amazon and as we knew this type of greenhouse has an asking price of £34/35. Other items came up at totally different prices on the till, not 50% off and not what you had seen on signage.
You could see people intently checking their receipts and lots of items that had been rejected, due to the pricing discrepancies.
In my opinion, Dobbies is an extremely poor Garden Centre. Poorly run and managed.
It was Wyevale previously and Rowena before that. Much better businesses with a much better selection of goods.
I think this all sums up the fact of why the store is closing!

25 de enero de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

I must have gone to the wrong garden…

I must have gone to the wrong garden centre looking at the reviews here .
We went a fair distance as the website looked so inviting and interested .
We were very unimpressed with the huge barn of a shop , miserable inside , very disorganised, uninteresting goods for sale . Badly displayed .
Waitrose have a small shop within shop , wonder if the Waitrose bosses have seen it , I am sure they would not want their name associated .
Glanced in the cafe as we thought we would have tea and cake , but the place looked like a downmarket cafe, not a restaurant.
Didn’t really look at the actual garden centre part , so can’t comment .
Possibly the worst centre of its type we have visited , and we visit a lot .
Maybe senior management should get down there and have a look .
We will not be re visiting.

13 de octubre de 2024
Opinión espontánea
Logotipo de Dobbies Garden Centres - Leicester

Respuesta de Dobbies Garden Centres - Leicester

We appreciate you taking the time to share your feedback. We understand your disappointment with your recent visit and we are sorry to hear that it did not meet your expectations. We value your feedback and will use it to improve our offerings. Dobbies Team

Valorada con 5 estrellas sobre 5

Great service from all staff.

Great service from all staff.
Had to return items where I had lost the receipt and my Dobbies card- something I never do.
Head Office and the shop told me exactly what to bring into store and they were brilliant sorting it. Went to the Cafe where there was a long wait, but on reaching the till, nothing was too much trouble for the gentleman serving us and the food was excellent.
Love the place but today was such a pleasure to visit. Well done to all staff!

28 de agosto de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Avoid restaurant

The garden centre is lovely but the restaurant could do with more staff. I ordered a ham and cheese panini and at time of writing I have been waiting 25 minutes. NOT GOOD ENOUGH DOBBIES excuses like it just takes time will not wash!!!!

4 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Sunday lunch

Had Sunday lunch
Had to wait 35 minutes very disappointing .vegetables that hard could not cut them .

16 de junio de 2024
Opinión espontánea
Logotipo de Dobbies Garden Centres - Leicester

Respuesta de Dobbies Garden Centres - Leicester

Hi Doris,
Thank you for taking the time to leave your feedback.
I am sorry to hear your disappointment on your recent visit to the Leicester restaurant.
I have passed your feedback onto the management team to highlight this to them and they will be able to look into this for making improvements in the future.
Best wishes
Karen

Valorada con 2 estrellas sobre 5

I had a vegetarian breakfast today with…

I had a vegetarian breakfast today with an americano coffee.
My friend had a breakfast too, both were put on the same order, but hers arrived before mine. I think 2 meals on the same ticket should be served together.
I was pleased that I was able to change the egg for a potato rosti as I don't eat eggs. The sausages were overcooked and hard and the baked beans were barely warm. The toast was nice and I got 2 butter pats which was a big positive. The coffee was very very strong and bitter, not nice to drink despite adding all the milk I was given.
Not an enjoyable eating experience at all 😒

27 de abril de 2024
Opinión espontánea
Logotipo de Dobbies Garden Centres - Leicester

Respuesta de Dobbies Garden Centres - Leicester

Hi Verity.

Thank you for sharing your experience with us. We understand your disappointment with the timing of your meal and the quality of certain items. We sincerely apologize for any inconvenience caused. We take customer feedback very seriously and will use your comments to improve our service and ensure that all meals are served together and meet our high-quality standards. We appreciate your feedback and hope to serve you again in the future.

Team Dobbies

Valorada con 3 estrellas sobre 5

Orchid repotting compost not available.

I visited specifically to buy Orchid repotting compost but there wasn't any in stock which surprised me. Fortunately B&Q were able to oblige.

22 de marzo de 2024
Logotipo de Dobbies Garden Centres - Leicester

Respuesta de Dobbies Garden Centres - Leicester

Hi Frank,

Thanks for your review.

I'm sorry that you weren't able to make your required purchase at our Leicester store.

I'll make the store team aware.

Team Dobbies

Valorada con 3 estrellas sobre 5

Staff were nice but no one was outside…

Staff were nice but no one was outside to ask.
We visited the cafe but there is nowhere to leave the trolley and someone took our plants.
Every table in the cafe needed to be wiped.

1 de abril de 2024
Logotipo de Dobbies Garden Centres - Leicester

Respuesta de Dobbies Garden Centres - Leicester

Hi Anthea,

Thanks for your review and lovely comments about our staff though I'm sorry to read that your experience in the restaurant didn't meet expectation.

I'll share your feedback with the team to address.

Team Dobbies

Valorada con 5 estrellas sobre 5

Another great visit

We wanted some Spring bedding plants to brighten the garden. Great choice and really healthy plants. Granddaughter took advantage of the play area. She loves Dobbies. She enjoys the garden and looks for ideas even at 6 she's hooked.

9 de marzo de 2024

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