Dobbies Garden Centres - Shenstone Opiniones 467

TrustScore: 3 sobre 5

3,2

Birmingham Road, WS14 0QQ Shenstone, Staffordshire, GB


Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

I re-registered for a Dobbies card during a visit, which became live at the end of April. Shenstone has been a really nice destination in the past for myself and my family, particularly the restaurant... Ver más

Valorada con 2 estrellas sobre 5

A lot of the vegetable plants where far from fresh, furniture in cafe really does need cleaning, and the waiting time for service in the cafe is far to long, a lovely place to visit but one which seem... Ver más

Valorada con 5 estrellas sobre 5

Dobbies of Shenstone: Good variety of plants though decreasing as winter arrives, and of gardening, household and food items. Christmas has arrived in the selection of items on sale. A good cafe at... Ver más

Valorada con 2 estrellas sobre 5

Never usually write a negative review, but the restaurant service has resulted in feeling the need to do so. What has happened to self service which always worked before covid. Now we sit and wait a... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Vivero

Escrito por la empresa

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Información de contacto

  • Birmingham Road, WS14 0QQ, Shenstone, Staffordshire, Reino Unido

3,2

Medio

TrustScore: 3 sobre 5

467 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Friendly staff

Friendly staff, happy to help and advise. Good product knowledge .found it a little difficult negotiating the store due to furniture display l, resulting in ziz zag through the store

13 de mayo de 2024
Valorada con 2 estrellas sobre 5

Never again!

Visited with my Dad for lunch.
His fish was OK, chips barely warm and baked up and peas were cold. My lasagne had cold patches as if it has been reheated but not properly. What about food safety!
Lattes were tasteless.
Better places to go by far.

15 de marzo de 2024
Opinión espontánea
Logotipo de Dobbies Garden Centres - Shenstone

Respuesta de Dobbies Garden Centres - Shenstone

Hi Jo,

Thanks for taking the time to review our Shenstone restaurant.

I'm sorry that you didn't enjoy your lunch and that the temperature of the food wasn't as it should be.

We'd always advise that you raise any issues whilst in the store so that they can be rectified at the time, however I'll make the team aware of your issues.

Team Dobbies

Valorada con 1 estrellas sobre 5

Cafe and Soft Play Awful Service

The cafe staff service and cleanliness was disappointing.

Soft play area dirty and grubby and the tables for cafe piled high with dirty cups and plates. All tables free full of dirty plates etc.

Went to order food after waiting in a queue for 10mins then refused and told the kitchen was closed.

Very disappointed with our visit resulting in walking out.

Staff very unhelpful.

18 de febrero de 2024
Opinión espontánea
Logotipo de Dobbies Garden Centres - Shenstone

Respuesta de Dobbies Garden Centres - Shenstone

Hi Rosie,

Thanks for your review.

i'm sorry to read about your visit and experience at the soft play and restaurant at our Shenstone store.

The team understand the importance of a clean and welcoming environment for our customers and this needs to be maintained throughout the day.

It's unfortunate that you encountered queues and subsequently were unable to enjoy food and drink.

Your feedback will be shared with the team to address.

Team Dobbies

Valorada con 5 estrellas sobre 5

Gardening requisites

Good Garden Centre and love my Tea and Coffee, not forgetting the best cakes ever. Lots to buy as the season gets underway for gardening and allotment growing.

5 de febrero de 2024
Valorada con 1 estrellas sobre 5

Dobbies Shenstone Cafe

Visited the Shenstone cafe today 4th January One table was available cluttered with dirty dishes and uneaten food. We sat and waited a.while, eventually my daughter cleared the mess and cleaned the table with a wipe. Ordered food, when it arrived there was 3 sausages, half dozen chips, peas and brolli which was going to seed. The onion gravy was thin brown water with no onions in sight and very.little taste. We were sorely disappointed.My grandsons meal.of fish fingers chips and peas was a much bigger portion - he ate fish fingers and couple of chips left the rest. Its not a cheap menu in my.opinion but in fact a waste of money. I'd happily pay.more if the food was good. Sadly won't.be returning.

I've since had a phone call.from.the manager who.had apologised profusely. He admitted the kitchen staff is struggling with the number of orders and cutting corners. He assures me that he will take my comments on board and put new measures in.place. I appreciate he took the time to speak with.me hopefully things will.improve

4 de enero de 2024
Opinión espontánea
Logotipo de Dobbies Garden Centres - Shenstone

Respuesta de Dobbies Garden Centres - Shenstone

Hi Ellen,
Thanks for taking the time to leave your review.
I am sorry to hear about you disappointment at your bad experience at our Shenstone Restaurant.
I have passed your feedback to the management team to bring this to their attention, so they can look into possible changes for improvement for the future.
Best wishes
Karen

Valorada con 5 estrellas sobre 5

We popped in for breakfast

We popped in for breakfast. Staff were friendly,attentive and professional. The food was prepared quickly,served hot,great quality. Overall the experience was excellent.

29 de diciembre de 2023

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más