Dobbies Garden Centres - Stirling Opiniones 340

TrustScore: 3 sobre 5

2,8

Drip Road, Craigforth, FK9 4UF Stirling, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

We visited the cafe yesterday and what a disappointing experience. After we ordered our food we were handed a receipt so we could pay at the till. We queued for tea/coffee and had to li... Ver más

Valorada con 5 estrellas sobre 5

Stirling Dobbies is a feast for the senses just now. Very festive. Great variety of gifts. Staff are always welcome and helpful. The concession shops inside are good. I enjoy the restaurant with its... Ver más

Valorada con 1 estrellas sobre 5

My wife and I popped into the cafe today for coffee and cake. They ask £4.50 for a slice of cake yet half of the tables were dirty and hadn't been cleared (even though it wasn't busy), the carpet /lam... Ver más

Valorada con 5 estrellas sobre 5

Looking for a new lawnmower,the one we liked didn't show a price,assistant went to find out,the one on show was the last one left and he negotiated a discount with his boss for, and carried it up to... Ver más


Información sobre la empresa

  1. Vivero

Escrito por la empresa

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Información de contacto

  • Drip Road, Craigforth, FK9 4UF, Stirling, Reino Unido

2,8

Medio

TrustScore: 3 sobre 5

340 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

Visit disappointing

Was very disappointed on visiting.
The Restaurant was organised chaos. No-one seemed to know what was happening & no sense of customer service. Our meal was pretty cool by the time we had waited for drinks & then another queue to pay.
Stock of goods in the shop seemed sorely depleted. Especially in the pet area.
Would honestly have no reason to return.
Thank goodness I did not take up the offer of a store card when offered.

16 de marzo de 2024
Opinión espontánea
Logotipo de Dobbies Garden Centres - Stirling

Respuesta de Dobbies Garden Centres - Stirling

Hi,

Thanks for taking the time to rate and review our Stirling store.

I'm sorry that you felt that you didn't receive good customer during your visit and there was a general lack of organization.

I understand your reluctance not to return, however I hope if you do give us another chance you see improvements.

Team Dobbies

Valorada con 5 estrellas sobre 5

Great facilities, helpful staff

Clean open spacious shop, with an excellent kids soft play area for 2 yr old grandson. However, the star of the show was Karen in the restaurant. What a knowledgeable, pleasant and helpful individual. A star.

3 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very disappointed. Went to the restaurant long queue slow…

Went to the restaurant long queue slow service due to lack of staff the salad on the plate was dead we had to queue for food then for tea then to pay it took ages the tables weren’t clean food spilled on the dirty floor standards have very rapidly deteriorated toilets also in poor hygiene and condition

21 de febrero de 2024
Opinión espontánea
Logotipo de Dobbies Garden Centres - Stirling

Respuesta de Dobbies Garden Centres - Stirling

Hi Alan,
Thank you for leaving your review.
I am sorry to read of your disappointment on your recent visit to the Stirling restaurant.
I have passed all of your feedback to the management team to bring these points to their attention, they will be able to look into this with a view to making possible changes in the future.
Best wishes, Karen

Valorada con 1 estrellas sobre 5

The restaurant is badly laid out

The restaurant is badly laid out lack of staff. By the time you get to to paying your meal it’s always cold due to waiting. Salad bar I would never touch as it is always viewed with numerous people bending over its contents breathing over the food. Staff are lovely but not enough of them. With the amount of tables it’s obvious you get plenty footfall in and out daily pity more of the tables were not covered in dirty dishes. Had my husband not heard the fact that pensioners get a free cake midweek from another customer we would have missed out. All in all we never enjoy a meal in dobbies!!

6 de febrero de 2024
Opinión espontánea
Logotipo de Dobbies Garden Centres - Stirling

Respuesta de Dobbies Garden Centres - Stirling

HI,

Thanks for your rating and review.

I'm sorry for the issues that you experienced during your visit to our Stirling store.

The team will address staffing and layout concerns promptly to enhance your future experiences are more enjoyable.

Your input is appreciated and I hope that if you wish us again you see an improvement.

Team Dobbies


Valorada con 2 estrellas sobre 5

Poor

A tasteless, soggy toasty with old and brown salad leaves with chunky onion. The coleslaw was ok but also too many large chunks of onion. Lukewarm bitter tea that I couldn’t drink.
Very disappointing

23 de enero de 2024
Opinión espontánea
Logotipo de Dobbies Garden Centres - Stirling

Respuesta de Dobbies Garden Centres - Stirling

Hi Alison,

Thanks for your rating and review.

I'm sorry that you were disappointed with the quality of your sandwich at the Stirling restaurant.

It's really important to highlight and I'll make sure that I share with the team.

Team Dobbies

Valorada con 5 estrellas sobre 5

Nice day out

We visited Stirling store just for a trip out somewhere. Enjoyed my husband’s birthday treat! Bought potatoes and half price seeds. Store was in the process of organising after Christmas but wasn’t a problem as we hadn’t gone for anything specific on this occasion.

4 de enero de 2024
Valorada con 5 estrellas sobre 5

Karen…

went to the stirling branch this morning for coffee and cake which were both lovely. we spoke to karen on the till and she was lively and helpful. Karen looked after us last week when we in for a festive afternoon tea, and nothing was too much trouble.

4 de enero de 2024
Valorada con 1 estrellas sobre 5

Appalling customer care

Visited the restaurant 3pm 29th December. Appalled at all the tables in the dog friendly area were not cleared or clean, extremely unhygienic area. No staff were around to clear them so we had to do stack the dirty pots onto another table, which looked like other customers also had done this.
We appreciate it was quite late afternoon but there was no food available except a few cakes to choose from.
No plates available to serve the cakes, on bringing this to the attention of a member of staff her reply was ‘this is not my problem’ and walked off.
Absolutely no service, appalling customer care and on the whole an experience that you wouldn’t wish to repeat. Therefore we will not be returning.

29 de diciembre de 2023
Opinión espontánea
Logotipo de Dobbies Garden Centres - Stirling

Respuesta de Dobbies Garden Centres - Stirling

Hi Pam,
Thanks for leaving your review.
I am sorry to hear of your disappointment on your recent experience in the Stirling Restaurant.
I have sent you a request for some more information, so I can ask the management team to get back to you regarding this situation and how you were treated on this visit.
Best wishes
Karen

Valorada con 1 estrellas sobre 5

Went to Dobbies for lunch

Went to Dobbies for lunch
It took so long to get my food which was lasagna, it was stone cold.
Will never go back.
Even the tea sad stewed.

14 de diciembre de 2023
Opinión espontánea
Logotipo de Dobbies Garden Centres - Stirling

Respuesta de Dobbies Garden Centres - Stirling

Hi James,
Thanks for leaving your feedback.
I am sorry to hear that you did not enjoy your lunch on your recent visit to our Stirling Restaurant.
I have passed your comments to the management team to bring this issue to their attention, so that it can be looked into with a view to making improvements in the future.
Best wishes, Karen

Valorada con 5 estrellas sobre 5

lovely store

lovely store. We had breakfast and it was delicious then had a lovely wander around the store

19 de noviembre de 2023
Valorada con 1 estrellas sobre 5

Very little gluten free

Very little gluten free, jacket potatoes were not nice, felt like they had been around from day before, wont be back, in this day and age gluten free should not be a problem.

25 de octubre de 2023
Opinión espontánea
Logotipo de Dobbies Garden Centres - Stirling

Respuesta de Dobbies Garden Centres - Stirling

Hi Alison,

Thanks for your review and constructive feedback.

We are continuously exploring additional gluten-free products to expand our offerings and provide our customers with a wider selection.

I hope that if you give us another chance you see a wider range of gluten-free products.

Thanks again
Karen

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