Dobbies Garden Centres - Swindon Opiniones 210

TrustScore: 3.5 sobre 5

3,4

Hyde Road, SN2 7SE Stratton St Margaret, Wiltshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Visited the Swindon branch. Had lunch in the cafe which was very good value - large portions and very tasty toasted sandwiches which came with a nice side salad. Staff were very efficient and friendl... Ver más

Valorada con 5 estrellas sobre 5

Took my granddaughter to see Santa with the elves yesterday What a fantastic experience, the elves were lovely and Santa was so friendly , they chatted and laughed , nothing was rushed We took a... Ver más

Valorada con 1 estrellas sobre 5

I appreciate it was busy but disgusting service at the Dobbies at Stratton Swindon. We were left 15 minutes waiting to be served people who came in after me got served before we did a female e... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Service pretty slow, cannot understand why dogs are allowed in the restaurant. On Saturday a dog did a large poo right in the middle of the Swindon branch cafe. Disgusting for people eating and drin... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Vivero

Escrito por la empresa

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Información de contacto

  • Hyde Road, SN2 7SE, Stratton St Margaret, Wiltshire, Reino Unido

3,4

Medio

TrustScore: 3.5 sobre 5

210 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 2 estrellas sobre 5

Service in Stratton Dobbies

Today my friend was treating me to lunch at Dobbies restaurant Stratton .
I have been to quite a few different Dobbies cafes , and this is the first time I have been so appalled by the method of ordering and incompetence of the staff in dealing with members of public . After waiting a significantly long time to be sat at a table , we then waited a further 20 mins for our order to be taken . When it was , we were ignored and people seated long after after us attended to first .
After said food arrived , eaten , asked again to sit down to wait and pay bill .
This system does not work unless enough members of the staff are fully competent and trained in how to use systems. Very disgruntled and would not be looking to return .

21 de octubre de 2023
Opinión espontánea
Logotipo de Dobbies Garden Centres - Swindon

Respuesta de Dobbies Garden Centres - Swindon

Hi Liz,

Thanks for sharing your experience with us.

It's disappointing to hear that your visit was blemished with the restaurant ordering process. I'll raise your concerns with the team so that they can address the situation.

Your feedback is very important to us and I hope your next visit will be more enjoyable.

Thanks again,
Team Dobbies

Valorada con 5 estrellas sobre 5

Seeing a garden grow with colour.

The lady at the desk and all staff were very helpful.
I went to the garden centre with a friend that day.
I joined the monthly drinks and offers you have with your hobbies club plus on your visits there.
I got a voucher to spend.
It is a place to visit have a look around for in the house items as well as the garden.
The outside is good to look forward to better weather in the winter time.
Thank you.

27 de septiembre de 2023
Valorada con 5 estrellas sobre 5

Visited the Swindon branch

Visited the Swindon branch. Had lunch in the cafe which was very good value - large portions and very tasty toasted sandwiches which came with a nice side salad. Staff were very efficient and friendly.
Bought some nice perennials in excellent condition. Was also looking for some evergreen shrub or conifers - but there weren't any mature specimens.

1 de julio de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

don't go save your money😳

Well that was an experience 😳
From the time you walk in and made to stand at the doorway,
A member of staff then stands by a table and shouts the leanth of the restaurant for you to go and sit,
We ordered our food when it comes out well what a sorry plate that was, no cutlery, no butter for the toast and no drinks, I asked for cutlery amd our drinks and was told they are short staffed,
Not a good environment to sit and enjoy the rubbish they give us , let's just say I left hungry and a lot of money down and nearly two hours of my life I'm not getting back🤣
I do have a photo but won't let me upload

21 de junio de 2023
Opinión espontánea
Logotipo de Dobbies Garden Centres - Swindon

Respuesta de Dobbies Garden Centres - Swindon

Hi Lyndsey, Thank you for leaving your review.
I am sorry to hear about your frustration with your recent visit to the Swindon restaurant, with both the the way you were informed on when to find a table and also the food that you received.
I have passed your feedback to the management team to highlight this issue to them, so that they can look into what has happened and look to make any possible changes for the future.
If you wish to raise anything further, please contact us on customer.service@dobbies.com
Best wishes, Karen

Valorada con 5 estrellas sobre 5

Super helpful - thanks Shaun!

I wanted to give a massive shout out to Shaun (excuse spelling if it's Sean!) at Dobbie's Swindon: we decided to get garden furniture last Sat at short notice and he was super helpful. He replied to my voicemail and email promptly; we changed our mind on the set and he patiently answered our questions. He then got a team to get the heavy box into our car in no time at all. Great service, very grateful, good work team! Thank you. I recommend.

27 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor customer, expensive service

Poor customer service, to advertise big on product but ignored the fact they are big/ overly expensive on all products , soo expensive to shop here! Go to a local nursery!!

27 de mayo de 2023
Opinión espontánea
Logotipo de Dobbies Garden Centres - Swindon

Respuesta de Dobbies Garden Centres - Swindon

Hi, Thanks for taking the time to leave your feedback. I am sorry to hear that you were unhappy on your recent visit to our Swindon store with regards to the prices. I will pass your comments to the management team. Thanks Karen,

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