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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Quick service considering the size and weight of product ..very impressed with quality aswell would use again

La empresa ha respondido

Valorada con 1 estrellas sobre 5

False advertising claimed dispatch orders by 3 pm on the day of order if ordered before, I made an order five days later it's not even been dispatched. I contact the company and they tell me it... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Possibly one of the worst companies I’ve had to deal with. Ordered a dog crate system from them in March but despite them quoting 3-4 weeks the items only arrived mid June and even then the deliver... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

This is an infuriating company to deal with. I placed an order of £510. Waited four weeks and tried to contact the company for a delivery update. After three emails, two WhatsApp messages and Facebo... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros para mascotas
  2. Tienda de alimentos para animales
  3. Tienda de animales

Escrito por la empresa

Welcome to Dog Health, the UK's leading supplier of dog run panels and pet care products. At Dog Health, we are passionate about ensuring the happiness and well-being of your pets. Founded with a commitment to quality and innovation, we strive to offer products that meet the highest standards of safety and comfort for your furry friends. From food and supplements to caging and kennels, we stock everything you could need to keep your dog happy and healthy.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

149 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,3

Todas las opiniones

(149)

25 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Completely unacceptable

Completely unacceptable. Avoid at all costs.

I ordered a travel crate for my dog in December 2025 because I needed it to fly. As of January 2026, I have received absolutely nothing.

From start to finish this has been one of the worst customer experiences I’ve ever had. I was told the parcel was damaged, then promised replacements, then given excuses — but never a tracking number, never proof of dispatch, and never a reliable update.

Because this essential item never arrived, I have now missed TWO flights, causing serious financial loss, stress, and disruption. The company shows zero accountability for this.

Customer service is practically non-existent. You are forced to chase them, only to receive vague replies, broken promises, and delays. Despite everything, they refuse to offer a prompt refund or any compensation.

This company operates under Central Pet Supplies LTD, but based on my experience there is no professionalism, no urgency, and no care for customers at all.

Avoid purchasing from them, especially if your order is time-sensitive or crucial. I strongly regret trusting this company.

14 de enero de 2026
Opinión espontánea
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Respuesta de Dog Health

Hello Harold,

Thank you for your honest review of a very frustrating situation.
Your order was placed on December 22nd, unfortunately we shut for Christmas that day. On January 5th, our first day back to work, we sent your parcel via DPD.
Due to circumstances out of our control, DPD lost you parcel and we were not informed by you or the courier it hadn't arrived. We issued a full refund on the 14th January, which you should have received.
We do apologise for the confusion and stress this has caused.

Valorada con 1 estrellas sobre 5

Disappointing comms and experience.

Ordered between Xmas and new year. No where on the website (that I could see) was it highlighted that they were closed over that period. On payment was advised of a delivery date of the 2/1/26. When I called on the 5/1/26 to enquire about my orders whereabouts, all I was told was that it maybe dispatched this week!! No more than that!

30 de diciembre de 2025
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Respuesta de Dog Health

Hello Mark,

Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns and for any frustration caused.

We have had an issue with the website advising delivery dates for orders. Rest assured, we are working through this and we expect your order to arrive with you shortly.

We will email full tracking information to the email provided when you placed the order.

Valorada con 5 estrellas sobre 5

Excellent

Excellent , thank you

26 de noviembre de 2025
Logotipo de Dog Health

Respuesta de Dog Health

Hello Ella,

Thank you for the great review! We are glad you were happy with the service and products.

Valorada con 1 estrellas sobre 5

This is the worst company I have ever…

This is the worst company I have ever dealt with......... Ever!!!! Genuinely.
They are corrupt and dishonest from the top down. I genuinely do not have room or space here to tell all of my shocking story, with all the emails, recorded phone calls and cctv footage, and, as they are liars, they will reply here and try to sound like a normal company, but!!!! I have £1100 worth of kennel panels that are worthless to me because a so called manager lied and lied and lied over a 6 week period, he was caught out in those lies and documented, the in house delivery drivers lied, the in house returns driver lied and then to cap it all off the managing director lied as well, my best guess is that he told them all to lie. I got to the stage where I would rather lose the money than excange one more word with them. The dishonesty to date has cost me £3100 + the kennel panels I have here because of delays and changes needed to our building project simply because one man within this company is incapable of telling the truth!!
Anyway I am going to list them on ebay with the full story in the description to expose them for the diabolical company they are. Watch out for my ebay sale as I promise that when they go up it will absolutely go viral as the full documented story is beyond comprehension!!!! I am a normal guy who runs his own company and I am just flabergasted that this company continues to trade with these people in their employ.

1 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Never received my order from this…

Never received my order from this company. Chased the order which they replied to saying waiting for stock but after a second chase, the comms have gone silent. Disappointed as the reviews were good at time of placing order.

10 de septiembre de 2025
Opinión espontánea
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Respuesta de Dog Health

Hello Sue,

Please can you provide your order number and we will investigate this for you?

Valorada con 1 estrellas sobre 5

Shocking returns policy

Shocking returns policy. Returned a crate and have been chasing for a refund for two weeks. I doubt I’ll get my money back.

10 de septiembre de 2025
Opinión espontánea
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Respuesta de Dog Health

Hello James,

Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns and for any frustration caused. We’d like to reassure you that your refund was processed within 14 days of the item being returned, in line with our returns policy, and confirmation was emailed to you prior to your review. The funds should now be in your bank account.

We always aim to make our returns process as smooth as possible and regret that this experience caused worry. Should you have any further questions or require additional support, please don’t hesitate to contact our customer service team—we’re here to help.

Best regards,

Valorada con 5 estrellas sobre 5

Great experience

Very helpful chat, very quick service and a very good product

26 de agosto de 2025
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Respuesta de Dog Health

Thank you for your kind words! Please don't hesitate to reach out should you need anymore help :)

Valorada con 5 estrellas sobre 5

After looking at lot of different…

After looking at lot of different companies for cold pressed dog food I was more impressed with dog health, with more natural ingredients and ingredients that I could pronounce.
My puppy is on mainly raw and will stay on mainly raw however when out and about this will be a good mix and weigh less when camping, he will stay on 75% mix so this possibly.
The reviews on dog health, only seem to be bad about their delivery however, I ordered two sacks of dog food that came the next day very impressed.
I also phoned up before ordering and was found back with all my questions answered, within 20mins.
Thank you so much, he loves it too.

8 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A great purchase

The ramp arrived very quickly and is just what we were looking for. My Labrador finds it very easy to use both getting into the boot of the car snd out again.
Saves me lifting her in and out.

27 de julio de 2025
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Respuesta de Dog Health

Thank you for the great review! We are glad to hear the ramp is doing its job and making life easier for the both of you.
If you need anymore help, feel free to reach out!

Valorada con 5 estrellas sobre 5

Great product, great service

Prompt, seamless service and great product.

24 de junio de 2025
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Respuesta de Dog Health

Hello Caroline,

Thank you for the kind words! We are happy you received excellent customer service and you are happy with your products.

Valorada con 5 estrellas sobre 5

Great healthy food affordable and…

Great healthy food affordable and prompt delivery

24 de junio de 2025
Logotipo de Dog Health

Respuesta de Dog Health

Hello Frances,

Thank you for the great review! We agree, the Healthy Dog Cold Pressed Dog Food is a great product, vital for dogs.

Valorada con 5 estrellas sobre 5

Great Service

Visited this company on Monday 16th June after conversing via their chat line ,saw James. Was informed delivery normally around 10 days which was fine as i was in no rush. Today Thurs 19th June the delivery of 6 panels arrived, Luckily i had prepared the area in readiness but what Fantastic Service, Highly Recommended

19 de junio de 2025
Opinión espontánea
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Respuesta de Dog Health

Hello Dave,

Thank you for your kind words, it was great meeting you and hearing all about your dogs!

If you need anything else, don't hesitate to reach out.

Dog Health

Valorada con 5 estrellas sobre 5

Really good quality products

Easy ordering and really fast delivery, my crate is of fantastic quality and having the up and over door as well as the two usual side door makes it very versatile, I have bought crates and puppy pens from this company over the last decade, always professional and good customer service. I will use again

2 de junio de 2025
Opinión espontánea
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Respuesta de Dog Health

Hello Cj,

Thank you for your review!

Valorada con 5 estrellas sobre 5

I ordered a travel crate which was…

I ordered a travel crate which was packaged and dispatched quickly. My subsequent questions were dealt with quickly and efficiently and I have received the crate today which was well packaged. I am very happy with the product. Thank you for the friendly support with my queries.

4 de junio de 2025
Opinión espontánea
Logotipo de Dog Health

Respuesta de Dog Health

Hello Nicola, thank you for your review. We are glad to hear you are happy with the travel crate!

Valorada con 5 estrellas sobre 5

double bowl holders with bowls

Excellent product, so impressed we actually ordered 3 more sets. Would definitely recommend and have indeed recommended them to some of the doggie people we know. The staff were also extremely helpful.

27 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Pyramid crates

Excellent product. Two of the pyramid crates fitted my Range Rover Evoque beautifully. Great service too. Would thoroughly recommend.

25 de enero de 2025

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