Donald Russell Opiniones 

2943
•
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

This is a catch up on my complaint to this useless company. They are almost bankrupt and this is probably why they can't pay me the £98 that they owe me. I would seriously advise that anyone consideri... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I received my first order from Donald Russel today. Extremely happy with price and delivery. i took advantage of their deals i got 4x 320g entrecoute sirloins, 1.2 kg of dry cured sliced bacon and 1.2... Ver más

Valorada con 2 estrellas sobre 5

A loyal customer and always been happy however following recent changes to packaging have not been happy. Live locally to despatch location however first order with new firm was partially defrosted up... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I have used Donald Russell for a couple of years and every order I have had has been excellent. Delivery has always been on time and the meat in perfect condition. My only criticism -and it is tiny -i... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Comida, bebida y tabaco

Escrito por la empresa

Based in Aberdeenshire, a region renowned for its high quality produce, Donald Russell is an award-winning fine food specialist and supplier to some of the world’s top restaurants. Enjoyed by customers all over the UK, their passion for great-tasting food has earned them the status of Royal Warrant holder for almost 50 years and 34 Great Taste awards, as judged by discerning Food Critics. Their extensive range includes grass-fed British beef and lamb, locally landed seafood, fully prepared meals and much more.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 43% de las opiniones negativas

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3,5

Todas las opiniones

(2943)

226 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

We keep coming back

We are long term customers of Donald Russell and have never been disappointed. From prepared meals, savings bundles and the range on offer, it is hard to beat.

21 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good Quality Meat

I have used Donald Russell for many years and have always found their meat to be first class. The website is easy to navigate. Products are no dearer than my local butcher and come ready packed for the freezer. I have recommended them to most of my friends.

11 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Long term dealings with Donald Russell.

We have dealt with Donald Russell for a number of years now and continue to because of the overall quality of their products and the range available. Apart from fresh food we also select items from their prepared meals from time to time and we have our favorites which include good quality ones like spaghetti bolognese to their range of currys. What ever we order it is well packaged and delivered in a matter of days. The only negative I would say is the polystyrene boxes the order is delivered in are a real pain to break down into small enough bits to get the whole lot into my bin.

6 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Food was good

Not sure if you are aware though I sent an email with photos … the box top was totally smashed in. Luckily the currier switched his route to get it to me before any food deteriorated .
Now as for the content all I had has so far been good. Thank goodness the chicken isn’t pumped with water as seems to be when purchasing in some supermarkets. No problems at all. Thank you

12 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have had several deliveries now from…

I have had several deliveries now from this seller - I have had the rib-eyes, the lamb chops, pork chops, short rib beef, duck and poultry and other items, it is superior quality and well priced. Always packaged extremely well - I am happy to recommend and I shall continue to use these wonderful producers.

18 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Christmas purchase that stunned us

Last Christmas I decided to do things a little different, I looked at buying in a meal for two and I came across Donald Russell and what I saw was perfect, it arrived and was as described, an absolute bargain but there is more!! I have since bought many more items from them and as of yet everything has been exceptionally good quality, all boxed up and delivered to your doorstep in a box which keeps it frozen for you

10 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Consistently excellent

Consistently excellent. I am a regular customer of Donald Russell and am very happy to recommend them. Their beef is outstanding and could be served at any fine dining restaurant. Just follow the cooking guidelines and you won’t be disappointed. All of their products are top quality. Please don’t ever change!

12 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent quality

Very good quality delivered with care and excellent packing would recommend to anybody that wants good value products

23 de octubre de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Expensive and not easy to get refund for poor meat

Most of the meat and shellfish I have bought have been excellent . It is very expensive so I wait for offers. I have had two orders where I was very disappointed with the meat and when I tried to request a refund or discussion there was no way to do it online. I took photos and decided I would probably not order again.

18 de abril de 2025
Opinión espontánea
Logotipo de Donald Russell

Respuesta de Donald Russell

Hi Anthea. I am sorry to hear you were disappointed with some of your items. If you send over the photos to us at hello@donaldrussell.co.uk we can investigate that for you, kind regards Vicky

Valorada con 5 estrellas sobre 5

I have been a regular customer of DR…

I have been a regular customer of DR for a number of years and purchase their meat on a regular basis. The quality and flavour is fantastic and, to date, all deliveries have been on the agreed date within the delivery time slot. You need to be a little careful with the “cooking times” but these are only a guide and are great as a starter. They have some great offers which is ideal to keep the freezer “topped up”.

24 de noviembre de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Dissapointed

Sorry to say I think the quality has gone down of late, I recently purchased some barbecue pork ribs, there was hardly any meat on them and they were tough, also the fillet mince I purchased did not have much taste to it v ery disappointed

23 de septiembre de 2025
Opinión espontánea
Logotipo de Donald Russell

Respuesta de Donald Russell

Hi Foskett. I am sorry to hear you were disappointed with some of your items. IF you have not yet been in touch please do and we can discuss that further with you, kind regards Vicky

Valorada con 5 estrellas sobre 5

Steak fillets were perfect and…

Steak fillets were perfect and fantastic value for money. The special deals are great and I have also ordered my Christmas fare from them. Delivery quick and efficient. Would definitely recommend.

24 de noviembre de 2025
Opinión espontánea

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