This is a catch up on my complaint to this useless company. They are almost bankrupt and this is probably why they can't pay me the £98 that they owe me. I would seriously advise that anyone consideri... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
This is a catch up on my complaint to this useless company. They are almost bankrupt and this is probably why they can't pay me the £98 that they owe me. I would seriously advise that anyone consideri... Ver más
La empresa ha respondido
I received my first order from Donald Russel today. Extremely happy with price and delivery. i took advantage of their deals i got 4x 320g entrecoute sirloins, 1.2 kg of dry cured sliced bacon and 1.2... Ver más
A loyal customer and always been happy however following recent changes to packaging have not been happy. Live locally to despatch location however first order with new firm was partially defrosted up... Ver más
La empresa ha respondido
I have used Donald Russell for a couple of years and every order I have had has been excellent. Delivery has always been on time and the meat in perfect condition. My only criticism -and it is tiny -i... Ver más
La empresa ha respondido
Based in Aberdeenshire, a region renowned for its high quality produce, Donald Russell is an award-winning fine food specialist and supplier to some of the world’s top restaurants. Enjoyed by customers all over the UK, their passion for great-tasting food has earned them the status of Royal Warrant holder for almost 50 years and 34 Great Taste awards, as judged by discerning Food Critics. Their extensive range includes grass-fed British beef and lamb, locally landed seafood, fully prepared meals and much more.
Harlaw Business Centre, AB51 4FR, Inverurie, Reino Unido
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 43% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
We are long term customers of Donald Russell and have never been disappointed. From prepared meals, savings bundles and the range on offer, it is hard to beat.
Always excellent food, delivered promptly
I have used Donald Russell for many years and have always found their meat to be first class. The website is easy to navigate. Products are no dearer than my local butcher and come ready packed for the freezer. I have recommended them to most of my friends.
Top quality product and first class customer service.
Never let me down, produce top class as usual
All the products from Donald Russell have been excellent both in taste and quality and are good value considering the quality.
We have dealt with Donald Russell for a number of years now and continue to because of the overall quality of their products and the range available. Apart from fresh food we also select items from their prepared meals from time to time and we have our favorites which include good quality ones like spaghetti bolognese to their range of currys. What ever we order it is well packaged and delivered in a matter of days. The only negative I would say is the polystyrene boxes the order is delivered in are a real pain to break down into small enough bits to get the whole lot into my bin.
Reliable as always. All products are very high quality and the service is excellent.
Not sure if you are aware though I sent an email with photos … the box top was totally smashed in. Luckily the currier switched his route to get it to me before any food deteriorated .
Now as for the content all I had has so far been good. Thank goodness the chicken isn’t pumped with water as seems to be when purchasing in some supermarkets. No problems at all. Thank you
I have had several deliveries now from this seller - I have had the rib-eyes, the lamb chops, pork chops, short rib beef, duck and poultry and other items, it is superior quality and well priced. Always packaged extremely well - I am happy to recommend and I shall continue to use these wonderful producers.
Last Christmas I decided to do things a little different, I looked at buying in a meal for two and I came across Donald Russell and what I saw was perfect, it arrived and was as described, an absolute bargain but there is more!! I have since bought many more items from them and as of yet everything has been exceptionally good quality, all boxed up and delivered to your doorstep in a box which keeps it frozen for you
Consistently excellent. I am a regular customer of Donald Russell and am very happy to recommend them. Their beef is outstanding and could be served at any fine dining restaurant. Just follow the cooking guidelines and you won’t be disappointed. All of their products are top quality. Please don’t ever change!
Very good quality delivered with care and excellent packing would recommend to anybody that wants good value products
I’ve used Donald Russell for many years and have always had excellent products. I do not buy a great quantity but what I’ve had I’ve always been delighted with. Good company to deal with.
Great quality and choice. In my opinion you get what you pay for and have been more than happy with all items received.
Most of the meat and shellfish I have bought have been excellent . It is very expensive so I wait for offers. I have had two orders where I was very disappointed with the meat and when I tried to request a refund or discussion there was no way to do it online. I took photos and decided I would probably not order again.

Respuesta de Donald Russell
I have been a regular customer of DR for a number of years and purchase their meat on a regular basis. The quality and flavour is fantastic and, to date, all deliveries have been on the agreed date within the delivery time slot. You need to be a little careful with the “cooking times” but these are only a guide and are great as a starter. They have some great offers which is ideal to keep the freezer “topped up”.
Sorry to say I think the quality has gone down of late, I recently purchased some barbecue pork ribs, there was hardly any meat on them and they were tough, also the fillet mince I purchased did not have much taste to it v ery disappointed

Respuesta de Donald Russell
Excellent products but you pay for it. Watch out for their excellent deals though. Packages can leak when defrosting so place in containers. Great delivery. Great company
Steak fillets were perfect and fantastic value for money. The special deals are great and I have also ordered my Christmas fare from them. Delivery quick and efficient. Would definitely recommend.
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.