Donald Russell Opiniones 

2943
•
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

This is a catch up on my complaint to this useless company. They are almost bankrupt and this is probably why they can't pay me the £98 that they owe me. I would seriously advise that anyone consideri... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I received my first order from Donald Russel today. Extremely happy with price and delivery. i took advantage of their deals i got 4x 320g entrecoute sirloins, 1.2 kg of dry cured sliced bacon and 1.2... Ver más

Valorada con 2 estrellas sobre 5

A loyal customer and always been happy however following recent changes to packaging have not been happy. Live locally to despatch location however first order with new firm was partially defrosted up... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I have used Donald Russell for a couple of years and every order I have had has been excellent. Delivery has always been on time and the meat in perfect condition. My only criticism -and it is tiny -i... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Comida, bebida y tabaco

Escrito por la empresa

Based in Aberdeenshire, a region renowned for its high quality produce, Donald Russell is an award-winning fine food specialist and supplier to some of the world’s top restaurants. Enjoyed by customers all over the UK, their passion for great-tasting food has earned them the status of Royal Warrant holder for almost 50 years and 34 Great Taste awards, as judged by discerning Food Critics. Their extensive range includes grass-fed British beef and lamb, locally landed seafood, fully prepared meals and much more.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 45% de las opiniones negativas

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3,5

Todas las opiniones

(2943)

231 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

BEEN CALLING FOR 5 DAYS CAN NOT GET A…

BEEN CALLING FOR 5 DAYS CAN NOT GET A ANSWER ON THE PHONE .

26 de noviembre de 2025
Opinión espontánea
Logotipo de Donald Russell

Respuesta de Donald Russell

Hi Mr. Richards. Unfortunately we are receiving a high demand in calls and emails so it is taking us longer than normal to answer the phones. If we have not yet spoken with you please do drop us a message to hello@donaldrussell.co.uk or call us on 01467 629666, kind regards Vicky

Valorada con 5 estrellas sobre 5

Perfect and easy

The order and delivery process is easy and on the couple of very rare occasions that the products or delivery were not perfect the customer service team went out of their way to respond / resolve.
The slow cooked beef rib is the best I and my family have ever tasted and the diced beef and burgers, all types,are excellent.
I would highly recommend to anyone.

26 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Delicious and great value

Easy to order, all goods of highest quality - meat, prepared meals or even prepared vegetables. Always delivered on the day chosen, and well packed. Forgot to mention the deserts - to die for - always a hit with family and friends. We love the Christmas boxes - takes all the stress out of cooking Christmas dinner and good value. Again easy to follow instructions makes life calm.

26 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service.

In all the years I have used Donald Russell I have only once had a problem which was immediately rectified and compensated. Their products, whether meats, fish, meals or sweets are of excellent quality. Not only have I bought for myself but have sent as gifts to England and France!

21 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The food is amazing quality

The food is amazing quality, and a great price too. Love the click and collect facility. We got fillet steaks and lamb shanks. The steaks are wonderfully tender. Saving the lamb shanks to have at Christmas.

14 de noviembre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Very good, dependable butcher

I ordered meat regularly from D R before covid and wouldnt have gone anywhere else. Top quality, choice, price, delivery. This is my 3rd order since these days and i find some of the prices rather high for my budget. The quality is still very good but the delivery service rather slow...a week. Still worth it given the quality and variety on offer.

25 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent products.

For me, always an excellent company with good reasonably priced products but most definitely when on offer. Apart from one-off orders through the year, I always order my Christmas and New Year meals from them and we and my friends have never been disappointed with the quality of the food. Yes, one has to know how to cook or just improvise with what products one has, but with practice this makes very excellent meals !!! Thanks.

25 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have been buying from DR for many…

I have been buying from DR for many years and have always been impressed with the quality of the product , the ease of ordering and the reliability of service including delivery. The prices are higher than in the supermarket but the quality of the product is such that it feels value for money. I have just had the short rib of beef delivered again for a special meal this Sunday and I know it's going to be fantastic.

25 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

excellent meat great service

I love this company, the meat is excellent, no question. There are some items I wouldn't buy from anyone else. great service on the phone, staff are lovely and helpful. delivery is great too.

13 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have had the chateaubriande,the filet…

I have had the chateaubriande,the filet steak(which is fabulous) each piece is just the right size for 1 person and so tender it melts in your mouth!!. I have just placed an order for burgers,sausages and more steak 😋.Well packaged and well informed of delivery..Great service and my go to for all my meat in future…

20 de noviembre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good quality

Good quality meat. Excellent delivery option . Though I would dearly love you to put cooking instructions on the packaging .

12 de noviembre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Declining.

I write this review following a request from Donald Russell. I have been a customer for over 20 years but regretfully I find that the quality has fallen to below an acceptable level for me. Steaks are tough and I used to enjoy the sausages and sausage rolls but the level of bone and gristle in recent purchases has caused me to stop buying them. Now I find it difficult to buy from DR with confidence.

25 de noviembre de 2025
Opinión espontánea

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