doors2floors.co.uk Opiniones 

130
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Was looking for 5 glazed Tribeca doors online and found D2F were only an hour away from our site, so I popped over to see them. Decent set of lads , sorted me out straight away, gave me an order... Ver más

Valorada con 1 estrellas sobre 5

Do not give this company your money, they will NOT fulfill there side of the contract you will wait months for your (damaged) doors then no one will reply to your messages or emails, they are a disgra... Ver más

Valorada con 5 estrellas sobre 5

Have used these guys multiple times now for internal doors as a trade customer. They are always quick to answer the phone and reply to any texts within minutes every time. On multiple occasions they h... Ver más

Valorada con 5 estrellas sobre 5

The service we received from Doors2Floors really stood out. We were desperately searching for a particular door design that we needed, along with next-day delivery. They responded promptly an... Ver más

Información sobre la empresa

  1. Proveedor de puertas

Escrito por la empresa

Leading Online Retailer of Internal Doors & Flooring. Wide range of Fire doors, Glazed & Period doors. Hundreds of Designs to Choose From Our Online Sales Website. Products Delivered Throughout The United Kingdom With High Stock Levels at Fraction Of High Street Prices With a Warm Friendly Service With Direct Despatch from Our Warehouse Within Our Transport Network.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

130 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

Todas las opiniones

(130)

33 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Amazing service by the staff

Amazing service by the staff.
Bought my doors and handles from them.
Speedy delivery
Product on point high quality . Second time I have used them an I will be ordering from them again. Will be recommending you guys to friends and family for sure . Keep up the good work

10 de septiembre de 2022
Opinión espontánea
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Respuesta de doors2floors.co.uk

Hi Aky,

Thank you for Positive Feedback. Your Most Welcome. Enjoy The New Doors in you Home.

Kind Regards

Doors2Floors Team

Valorada con 5 estrellas sobre 5

Ordered 3 Deanta doors in July

Ordered 3 Deanta doors in July and handles. The buying experience was excellent, Sufyaan returned my calls, answered all my questions, and provided his advice.

I had an issue with 2 handles that had a manufacturing issue, they contacted Deanta who sent replacements!

I would definitely buy from them again

3 de agosto de 2022
Opinión espontánea
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Respuesta de doors2floors.co.uk

Hi Suhail,

We appreciate your honest feedback towards our business with a assured buying experience. We as a team are always here to help choose Doors, Flooring & accessories to suit your Home.

Kind Regards

Doors2Floors Team

Valorada con 1 estrellas sobre 5

Dozy turnips about as untrustworthy as…

Dozy turnips about as untrustworthy as it gets. Monkey outfit you have been warned. Cheaper, safer and better options anywhere else but here.

26 de julio de 2022
Opinión espontánea
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Respuesta de doors2floors.co.uk

Hi Mav,

Doors2floors have been in business since 2009. We have NO interest any sort of conduct you have referred us with your comments than to serve society with making homes look beautiful. We will be happy to show you our Inventory in depth in our warehouse.

Kind Regards

Doors2Floors Team

Valorada con 5 estrellas sobre 5

Simply quality doors and handles at a…

Simply quality doors and handles at a good price

2 de junio de 2022
Opinión espontánea
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Respuesta de doors2floors.co.uk

Hi Desmond,

Thank you purchasing Doors and accesories from doors2floors. we appreciate choosing, we kindly ask to inform friends and family

Doors2floors team

Valorada con 1 estrellas sobre 5

Really bad

Really bad. I ordered two doors in January and they said were in stock on their website. Turns out they were not in stock, They kept telling us a month delivery, that kept moving, they said they had definately arrived in UK and would be with us middle of May. Now end of May and they have said end of July now. We have been fobbed off everytime we have rung. be careful ordering from them as they put they are in stock and then just string you along.

25 de mayo de 2022
Opinión espontánea
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Respuesta de doors2floors.co.uk

Hi Sally,

Hope your Well.

We have Deeply looked in to our Sales records. Found no record of sales with your name. Please can you kindly Send us the Web Order Reference so we can look in your Order. We can assure we give Approximate Timescales when certain doors are out of stock..Our practice..we suggest a guided indication of incoming stock..We avoid making a guaranteed promise doors will be in stock at timed arrivals to avoid disappointment. We can assure we Do Not fob Customers away.. We are here to help and serve all customers for a smooth overall Service. Once again please get in touch with us we will be happy to help you chase your order.

Kind regards

Doors2floors Team

Valorada con 5 estrellas sobre 5

Revamped Apartment in Leeds City Centre

Revamped Apartment in Leeds City Centre with New Internal Doors and SPC flooring. Great Choice we Opt for Doors2floors. Was unsure as everything was ordered online without seeing the goods. Outcome was beyond my expectations being all high quality doors and flooring. 👍Many thanks 😊

1 de abril de 2022
Opinión espontánea
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Respuesta de doors2floors.co.uk

Hi Bilal,

Fully fitted Interior Doors & Exclusive Click It Flooring Range to Luxury Apartments In Leeds City Centre. This will Enable The Sale Your Apartments Deserve.

Kind Regards

Doors2floors Team

Valorada con 3 estrellas sobre 5

Don't trust the website stock levels

Don't trust the website stock levels

I placed an order this afternoon, and the website said that the door I wanted was available in all sizes... only to be informed that they might get some in three weeks.

Hopefully the refund will be prompt and not a 'you should see it on your card in 5 working days'.

Phone them for stock levels if you are relying on them to deliver.

24 de marzo de 2022
Opinión espontánea
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Respuesta de doors2floors.co.uk

Hi Kevin,

We Try our Utter Best To Have High stock levels In our warehouse for the faster selling Consignments. Sometimes Stocks are out of stock with Manufacturing Delays from Overseas..We advise a Timescale as to when it will be at hand..With logistics Delay at times we can not guarantee specific date or time when stocks will show available for despatch. To avoid disappointment we advise to choose alternative products to avoid disappointment. We are very sorry for the slight delay. Sincere Apologies

Kind regards

Doors2floors Team

Valorada con 5 estrellas sobre 5

First class service and delivery

Struggling to get some doors delivered in time (all at manufacturers and long del time). They were very helpful and kept in contact daily to arrange delivery of the doors by special courier to meet my delivery date. Really nice to see the extra mile in these times

21 de marzo de 2022
Opinión espontánea
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Respuesta de doors2floors.co.uk

Hi Tim,

So happy you found us online. We managed to deliver your Doors within your timescale.

Kind regards

Doors2floors Team

Valorada con 5 estrellas sobre 5

Returning customer

Returning customer.
Good service, good prices , very efficient, and delivery was within the time stated
Happy customer
We’ll done guys

27 de febrero de 2022
Opinión espontánea
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Respuesta de doors2floors.co.uk

Hi

Thank you for Buying from D2F once again. Appreciate Your Positive Review.

Kind Regards

Doors2floors Team

Valorada con 5 estrellas sobre 5

Bought 2 excellent grey laminate doors…

Bought 2 excellent grey laminate doors arrived quickly in perfect condition customer service excellent everyone is so nice they don’t rip you off with delivery charges will be getting more soon

12 de febrero de 2022
Opinión espontánea
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Respuesta de doors2floors.co.uk

Dear Customer,

we aim to be competitive with rock bottom prices to help all customers on a budget..


Doors2floors Team

Valorada con 1 estrellas sobre 5

Shocking service Order WEB6138

Ordered doors and the accessories from Doors 2 floors on the 2nd of January. The doors arrived on the 8th minus the hinges I had ordered so I emailed to find out where they were. I was told they would arrive by DPD the following day. No sign.
Since then I have called on several occasions and am greeted with a full voicemail message. I have emailed 3 further times and had no response and also even used the contact form on the website and nothing. Would not use this company again the clearly just want to take your money and after that they don't care!

26 de enero de 2022
Opinión espontánea
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Respuesta de doors2floors.co.uk

Dear Customer,

We have no record of your Sales Purchase. We DO NOT use DPD as our Transport Courier. Please contact us so we can Discuss further of Your Review.

Kind regards

Doors2floors Team

Valorada con 1 estrellas sobre 5

Do not expect your order on time or in full

Literally the worst experience I have ever had buying something online. I ordered 1 door, hinges and door handle, the company called me a few days later and advised the website was wrong and the door i ordered was actually out of stock, they offered me an alternative which i agreed to.
After 10 days of no contact i emailed them for an update, i then received a call to advise the manufacturer hadnt processed the order so they will do it asap and i will have the door within 1 week, apparently they couldnt ship any quicker because i didnt live in london. The day i was advised the deliver was due came and went, no delivery, no contact.
I emailed them again as noone ever answered the phone when i tried to call!
I was told the door would be delivered the following friday instead, again it came and went and was actually delivered the following monday, luckily i was in. However, only the door came, no handle/hinges ect. I contacted the company AGAIN! They advised they will get it sent asap, i requested next day delivery. I received an email a week later to advise the extras would be delivered the following day.. they actually came 2 days later. Honestly the communication was poor throughout and there was no urgency in anything even to fix mistakes they created. If the website wasnt wrong in the first place i would never have ordered from them and i really wish i hadnt.

30 de diciembre de 2021
Opinión espontánea
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Respuesta de doors2floors.co.uk

Hi Joanne,

We are very sorry to of your Delay in receiving your Order. We find it hard to comprehend your experience.. Our Sales advisors are really Considerate and on the ball to assist anyone with any sort of delays, after Sales Service. We are Strongly take all enquiries with great care and customer Service at its highest Of Levels. Sincere Apologies.. This Experience will be noted & feedback will given to all our Team to avoid any similar Complications in the Future.

Doors2floors Team

Valorada con 5 estrellas sobre 5

Great company to deal with

Just had the 6 doors we ordered delivered to us, all I can say is the customer service from this company has been spot on. There has been a slight delay in Shipping but they were always honest and quick to answer any questions we had about the delays. Special shout out to the delivery driver that delivered tonight at 10pm and still had more drops to do miles away! Very polite and helpful with the unloading of the van. We will be ordering some more doors from you in the very near future.

2 de noviembre de 2021
Opinión espontánea
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Respuesta de doors2floors.co.uk

Hi Matt,

Thank you for your purchase at Doors2floors. We aim to call all our customers well In advance. look forward to you for your next Purchase

regards

doors2floors Team

Valorada con 1 estrellas sobre 5

Naughty with Pricing...

These guys are a bit naughty with pricing. What you see on website is not correct. I was looking for 5 Daenta Oak 30 inch Fire doors. The website showed, the doors I was going for were the cheapest here, when I called them I was told that is the wrong price by nearly 30%.
I did not buy from them but it was a waste of time.

Update : Too late now, I have bought the doors already last year when I put this comment. Thanks for responding.

28 de octubre de 2021
Opinión espontánea
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Respuesta de doors2floors.co.uk

Hi Nayan,

All our Prices are updated frequently by 1 to 3 per cent with GDP Fluctuations. 30 Percent Rise seems very Unlikely. Welcome to discuss in detail with one of our advisors to give you a breakdown on the cost.

kind regards

Doors2floors Team

Valorada con 5 estrellas sobre 5

Excellent Service

Great service from everyone at Doors 2 Floors, strongly recommend to purchase from here.

Doors delivered on time, competitive price, good service all round

Highly recommended

Shoayb Patel

21 de agosto de 2021
Opinión espontánea
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Respuesta de doors2floors.co.uk

Hi Shoayb.

Thank you for Your Feedback.

We Greatly appreciate Your Business.

Happy you found what you were looking for with Our Company.

Kind Regards

Doors2floors Team

Valorada con 1 estrellas sobre 5

NEVER USE THESE GUYS!!!

Absolutely shocking service from this company. Ordered and paid in full for 3 doors on 3rd April 2021 which were showing as in-stock on their website. Then received an email saying they were out of stock but expected in stock mid June. Mid June came and still no doors and no communication from the company. Emailed them for an update and they said delivery would be week commencing 21st June. Asked for an updated on 1st July, no response. Asked for another update on 5th July, was told there had been a 'slight delay' and doors were now expected 20th July. Asked for an update 28th July, no response. 29th July they eventually emailed me after I called them and said doors were expected 16th August.

16th August came and went - no doors. Emailed twice, no response. Phoned them and eventually they admitted they had no idea when the doors would arrive and have now issued a refund.

The communication from this company is so poor, I would absolutely never recommend them to anyone. A shocking way to run a business.

Aside from this - they also listed my email address on another customers order, so I started receiving delivery updates about someone's order including when it would be delivered, their full address, an access code to get into their property and their personal telephone number.

STEER WELL CLEAR OF THIS SHAM OF A COMPANY!

19 de agosto de 2021
Opinión espontánea
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Respuesta de doors2floors.co.uk

Hi Customer,

We are Deeply Sorry of your Experience. We have Now invested Greatly in to New Staff with Systems in Place to Improve Our business IN 2022. Strategic Plans In Place To Improve Every aspect From Start to finish giving Customers The Best Buying experience.
After Sales Team Now Employed to Keep all our Customers Happy with a Smooth & Pleasant Sales Experience.

Kind Regards

Doors2floors Team

Valorada con 1 estrellas sobre 5

Poor service

Poor service. Confirmed doors due into delivery to them last Friday, so placed my order and paid in full. Money left my account immediately. Then got email saying that doors i ordered were not even in the country and expecting 3 weeks estimate so now processing a refund and been told got to wait 3 - 5 days to have my money creditted. I wont be using these again, and i have no funds to purchase from elsewhere untill this refund hits my account.
VERY DISSAPOINTED.

6 de agosto de 2021
Opinión espontánea
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Respuesta de doors2floors.co.uk

Hi Customer,

We are Deeply Sorry of your Experience. We have Now invested Greatly in to New Staff with Systems in Place to Improve Our business IN 2022. Strategic Plans In Place To Improve Every aspect From Start to finish giving Customers The Best Buying experience.
After Sales Team Now Employed to Keep all our Customers Happy with a Smooth & Pleasant Sales Experience.

Kind Regards

Doors2floors Team

Valorada con 1 estrellas sobre 5

This is just a con!!

This is just a con!!
I have an old Karndean on our kitchen floor - I searched for any stock - I had a description and code number - I needed 1 box to repair damaged tiles.
The website confirmed they had the matching tile. I arranged for the item to be collected by DPD as I live in the Midlands and didn’t want to pay the £50 delivery charge on a £33 purchase.
The first driver was turned away being told there was nothing to collect!!!
I called the ‘shop’ who told me the driver did not ask for ‘my’ package - I should ring the day before the next DPD collection to ensure ‘the team can expect them’ - I then had a call from them saying could I send a photo of the tile I wanted - I said but you have the name and code - should be on the box!! I then got the feeling that this wasn’t going well - he said yes they have that but wanted to ensure I get the right one. He sent two photos of examples - one was ‘close’ the other nothing like it!!
Needless to say the 11 tiles have arrived - not boxed - and much darker than the tile they need to match!!!
Feel I have been done.
I would not order on line from this company again!!

20 de julio de 2021
Opinión espontánea
Logotipo de doors2floors.co.uk

Respuesta de doors2floors.co.uk

Hi Customer,

We are Deeply Sorry of your Experience. We have Now invested Greatly in to New Staff with Systems in Place to Improve Our business IN 2022. Strategic Plans In Place To Improve Every aspect From Start to finish giving Customers The Best Buying experience.
After Sales Team Now Employed to Keep all our Customers Happy with a Smooth & Pleasant Sales Experience.

Kind Regards

Doors2floors Team

Valorada con 1 estrellas sobre 5

This has to be one of the worst…

This has to be one of the worst experiences I've had! I ordered and paid for two boxes of floor tiles which were due to be delivered last week for a customers job. After leaving several voicemail messages and sending several emails over the past week I finally managed to speak to someone today who said they only had one box in stock and they hadn't even sent the box. I asked for a full refund and would never deal with them again!!!

12 de mayo de 2021
Opinión espontánea
Logotipo de doors2floors.co.uk

Respuesta de doors2floors.co.uk

Hi Customer,

We are Deeply Sorry of your Experience. We have Now invested Greatly in to New Staff with Systems in Place to Improve Our business IN 2022. Strategic Plans In Place To Improve Every aspect From Start to finish giving Customers The Best Buying experience.
After Sales Team Now Employed to Keep all our Customers Happy with a Smooth & Pleasant Sales Experience.

Kind Regards

Doors2floors Team

Valorada con 5 estrellas sobre 5

Good customer service and very flexible

I ordered 15 doors from Doors2Floors and they were super understanding. They allowed me to change my order details twice before delivery, were very responsive to emails and deliver very fast. In fact, it was too fast for me and they allowed me to delay delivery by two weeks to accommodate my work schedule. I would definitely recommend them.

10 de mayo de 2021
Opinión espontánea
Logotipo de doors2floors.co.uk

Respuesta de doors2floors.co.uk

Hi Naphri,

Thank you for your Purchase.

Doors2floors Team

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