DORSYA Opiniones 

456
•
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Would love to give more stars but unfortunately cant. I brought 2 necklaces last year, loads of compliments on them and would recommend. After just over a year my necklace has snapped. Don't... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great customer service! Would 100% recommend After I had a slight issue with my order, I got in touch and received an email extremely quickly, lovely personal touch from this small business owner.... Ver más

Valorada con 5 estrellas sobre 5

I love ordering from this business SO much! I emailed Orsi before placing my order and asked that my free mystery gift please be something in Sterling Silver. Well, she surprised me with the most GORG... Ver más

Valorada con 5 estrellas sobre 5

Great product and very understanding owner. Royal mail lost our package and said it had been delivered even though it hadn't and we were in. Could have fit through the letterbox easily. My wife ordere... Ver más

Información sobre la empresa

  1. Joyería
  2. también en la categoría
  3. Relojería

Escrito por la empresa

Empowering demi-fine jewellery and gemstones. Celestial and coastal inspired. Limited edition drops.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

456 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(456)

4 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Love my ring

Love my ring, fits perfectly, great quality and arrived within a few days, will be ordering again when more sizes come in stock

31 de julio de 2024
Valorada con 5 estrellas sobre 5

Stunning piece of jewellery

Absolutely delighted with my items .. I purchased two rings at different times … both equally stunning and both came with a free gift…. love Dorsya’s range of jewellery… I will definitely be purchasing more.

29 de julio de 2024
Valorada con 5 estrellas sobre 5

Love this company

Love this company. This is my third purchase and every item I’ve bought is fabulous. The moon and star gold necklace is dainty and beautifully made.

2 de julio de 2024
Valorada con 5 estrellas sobre 5

Good quality

Good quality, beautifully made and I usually have an issue with a lot of costume jewellery where I break out in a rash but this jewellery has not done this to me! Will definitely be buying more

27 de junio de 2024
Valorada con 5 estrellas sobre 5

customer support is 10/10

I NEVER RECIEVED THE JEWELLERY as it got lost in the transit but they were so helpful, understanding and i got offered free replacement or refund. The value was over £80. i will be a returning customer

28 de mayo de 2024
Valorada con 4 estrellas sobre 5

Ordered 2 necklaces both just stunning

Ordered 2 necklaces both just stunning. Would give 5 stars but items took along time to be delivered and no correspondence from time of ordering to delivery.
Would highly recommend and definitely purchase from again

28 de mayo de 2024
Valorada con 1 estrellas sobre 5

I reciently bought a ring when I saw an…

I reciently bought a ring when I saw an ad over the bank holiday for 50% off. It stated the ring was originally £85 so I was getting it for £42.50. Which at the time I was very happy with. I also liked another ring which was out of stock so I decided to keep an eye out for other deals. I received the ring which was beautiful the stone was completely different than advertised but you would expect that with natural stones. A few days later I checked the website again & the offer had ended & the rings were being advertised at a regular price of £65. This obviously got my back up as I felt I had been conned so I emailed them to give them a chance to explain & hopefully some form compensation. Instead I got a response that just made me angrier about there T&C's & price fluctuations. I now receive emails from them & their latest one says 50% off everything so I go check it out & rings are now being advertised at £99!!! 🤯 This company may have beautiful jewellery but their morals & ethics are disgusting!! I have screenshots of all the different prices if proof is needed. Honesty & integrity are everything for building a lasting business with loyal customers this is not the way to go about it.

5 de mayo de 2024
Opinión espontánea
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Respuesta de DORSYA

Dear Anna,

Thank you for taking the time to share your experience and feedback with us. We genuinely appreciate hearing from our customers, as it helps us to improve our services and offerings.

Firstly, we are glad to hear that you found the ring beautiful. We understand that natural stones can vary in appearance, and we appreciate your understanding in this matter.

Regarding the pricing concerns you mentioned, we would like to clarify that our prices are subject to change based on several factors, including fluctuations in the price of silver and changes from our suppliers. This means that prices can vary from one promotion to the next, and our current prices reflect these variables.

We strive to offer our customers the best possible value, and we regret any frustration or confusion this may have caused. We assure you that it is not our intention to mislead our customers. Our pricing and promotions are designed to be competitive while reflecting the current market conditions.

We appreciate your feedback on the matter and will take it into consideration as we continue to refine our policies. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to reach out.

Thank you for your understanding.

Sincerely,
Orsi

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