Downunderwear Opiniones 

Super fast delivery, Ordered on Monday arrived Wednesday, will definitely shop from them again..

Received an email saying shipped and I waited 3 weeks for my order. Never received my order. Checked tracking and it only said a label had been created, but not that the item had actually shipped. So I opened a Paypal case and immediately received a refund from Paypal.

Amazing service and fast delivery. I do recommend!

Was emailed that my order had been shipped, followed up after 2 weeks and was advised they made a mistake when packing my order and were out of stock. Okay these things happen, but they should have let me know then! No apology was offered. Wait was going to be 4-6 weeks so got a refund. Subsequently got an email to review the product - clearly their systems need improving.

Excellent price and service. Got a call from them 2 hours after I placed my order advising 1 item was out of stock in my chosen colour. Gave me options I.e another colour, eta etc. Full order arrived the following day.

Have great deals on bras and good customer service :)

I was charged twice for one order in the same day. When I received my order it was the wrong style x 2 items. The company has now given me a refund for 1 item as they did not have the correct item available as listed on their website.

I bought 3 pairs of underwear based upon the fact that I had gotten them from Farmers, who then sold out of them and so came online looking for to buy more. The Farmers ones were cotton and since there was no mention of the fabric on this listing I assumed that the Downunderwear ones were also cotton. My bad. Turns out that they are microfibre which I cannot wear and still have not either worn let alone tried on...no point. Tracey responded to my first email to tell me that they would not take them back, even though they were lax in their description by missing out important details and even though I still have not worn them and won't be able to. She has not bothered to respond to my follow up email. The fact that they do not have a contact phone number should have been a warning in itself. Sooo disappointed as I was thinking that this was going to be my 'go to' store for future purchases. Looks like that won't be happening. Now that I see these other reviews I know that I am not alone in my estimation of Downunderwear as a company.

Terrible online experience
Ordered something that was shown in stock but not available
Next to zero communication
7 weeks later asked for refund and so far have not seen it in back in my account...

Do not recommend...

I placed my order a month ago , and have still not received it, I note the website states up to 15 days for some orders but 4 weeks ( and counting ) is excessive .. I have emailed and been informed most of their stock comes from overseas and is by sea freight? Not airfreight and was given no indication of how much longer I will have to wait .. not good enough , also citing Covid 19 as reason is getting lame .. we are long past those days , perhaps a simple and honest indication on the website that the item is ‘not in stock ‘ would be more transparent and respectful to their customers.

Fantastic experience! We understand the world is so different with shipping delays but the team at DUW really do what they can to get you sorted ASAP. I’ll definitely be shopping here more. Great work!

Poor communication. Website sells out of stock items, don't communicate when your order will be delivered late.
No phone contact. A little hostile in response email as if I SHOULD have read their website better about late deliveries.
Luckily I paid with Paypal and after 6 weeks of NO UPDATES I went through Paypal and got a refund.

I would NEVER order through this business again.

*There is no tracking facility or notification updates on orders.
*Slow responses to email requests about progress of orders placed with them.
*I was not told at any point that they did not have the goods that I ordered. I had to chase them up several times to find this out three weeks after placing order (breach of Fair Trade Act.)
*Then told they were on sea freight to them, with no way of knowing delivery date to me (three weeks after ordering and after following up several times w them with no word).
*Told I could get a refund. But I then had to wait a long time and sent three more emails to finally get money back.
*Email responses had a tone of hostility.
*If I could give a zero star rating I would.

The customer experience was very, very poor. The worst online experience I've encountered.
I was left feeling I might have been scammed while I awaited the promised refund across a week. Thankfully I got my money back eventually. Phew!! Lesson learnt.

No ability to track order. No communication have been waiting 14 days for order. I suggest you add courier tracking to your website. Wish I had read the reviews before placing an order- lesson learned.

Ordered two items before lockdown and one arrived quite soon after lockdown ended so that was ok. I waited 2 more months but the 2nd item did not arrive and there was no communication. I had to email them to get a sorry not sorry response. I told them they needed to be pro active and inform customers when they are delayed. No response. I waited another 2 months and the 2nd item finally arrived.
Customers understand that delays can happen outside the control of the company. But to not inform and follow up with customers is poor business. Their lack of communication and inability to be pro active makes this a company people should be careful about buying from.

The lack of communication is frustrating. Ordered some items and hadn't heard for 12 days, so I emailed and got a response days later that the items weren't in stock and they were awaiting a shipment. No contact, just a refund given with no reason. I'd avoid this place, it's extremely unprofessional.

Ordered 12 days ago from 2km down the road and nothing received yet, despite receiving MANY parcels within 2-3 days even in these times. No indication to show product has been shipped or not and no response to my follow up emails, and no phone number. Do not order from them...
Update: On day 15 I heard back from them to say they were getting around to shipping it, and they had 1 out of 2 items I ordered in stock and did I want it? Product was fine but not really worth my time and the hassle.

Disappointing. Didn’t ship the goods until I followed up, sent the wrong (cheaper) item and I asked for a refund of the difference. Didn’t get any response. Emailed 3 times to follow up and again no response. I won’t be buying from them again.

They sent me the wrong colour bras and after a long wait for information on how to return them they are now ignoring my emails and not giving a refund as promised. I have returned the bras and still waiting months later. Very unprofessional and time consuming.