Draper Tools Opiniones 1503

I bought a product from Draper and needed some help with it so contacted their customer services who were excellent and sorted it out for me. Thank you very much to Fran and Pat who went the extra mile to help me 😀

Excellent service, no quibble lifetime warrantee, broken extension bar replaced within days. Thanks Rhys for sorting this out so quickly.

Rhys from customer service was very helpful and patient, he most definitely deserves 5 stars. Thanks again for your help..

Gina went above and beyond to help some out and also saved me a small fortune by finding me an odd part that is normally part of an entire assembly. Absolutely blew me away.

I was a "non-paying" customer, basically just needing some information about a tool they used to carry.

That was no problem for Gina, in Customer Service. She found the item in a 1983 catalog and sent me a picture of the catalog page.

I appreciate people that are willing to help even when there's nothing in it for them. Thank you Gina!

Owned various makes including snap-on but Draper Expert is a very high quality tool, works as it should feels good and does just as good a job as any other tool!!!

Been using Draper Expert for many years and not once broken a tool apart from a loose screw in a ratchet, which was repaired immediately without hessitation!

Excellent quality and build and well worth the money!

The service level was great and to the point. You were not a number but an individual customer. Very good indeed! Well done. Also the part I wanted was with me supwr quick.

Thank you Fran for dealing with my enquiry. Organised a replacement ratchet under warranty. I appreciate your help today!

I had been trying to get some specs for a certain item and could not physically obtain the dimensions and nobody was helpful enough to supply me with the correct info I needed. So, I decided to get hold of the company that markets the item and after some searching and effort was able to send an email, crudely explaining what I was looking for and within 24 hours the company responded with the item and the measurement per tape measure and sent me the picture displaying the info I needed. Well done to the company DRAPER and their customer service for being so sharp and on the ball. Definitely a company I will be relying on for tools in the future

Outstanding, no quibble, service. I had a single tool (ratchet) from a multi tool set, that I contacted Draper about. Sorted in 5 minutes, and 5 days later had the replacement tool to continue delivering training with; Reiterate, OUTSTANDING Customer Service!

I had an issue with the battery charger, so I contacted the customer service and it was exchanged no problem, in a very quick efficient way.
Would recommend Draper tools based on this issue

Thanks a million Draper tools and a special mention to Gina in customer support who sorted me out with a missing part for my draper generator!! Its is lovely to add a positive review/message for any company that goes above and beyond exceeding customer expectations. Your customer service staff and indeed your high quality products are a perfect match. thank you again. Darach

I had clumsily lost a small but important part for my new workbench and Gina, in Customer Services, went out of her way to find a replacement. 5⭐ service without hesitation!

In this day and time it's unusual for you to find a company that goes that extra extra mile to be helpful and gives you the best customer service, so easy to give Draper Tools 10/10 and remember to put them down to who to go to first 😀.

These guys went above and beyond to help me in a very difficult time. Much appreciated Fran particularly 🙂

Ordered a Bunker roller box after a few emails back and forth to Tim Blake who was incredibly helpful.
Very impressed with the box, delivery, packaging and service on the whole from Bunker/Draper. Definitely recommend.

I purchased a Draper garden cutter from e bay via a tool supplier,when the packet opened a spring became detached, both e bay and the supplier would not assist me. I contacted the customer service department of Draper and there 2 members of staff assisted me with courtesy and professionalism, they sorted my concern out within 24 hours. As a Joiner I have used Draper Tools for many years and I will continue to do so an excellent product back up service and customer staff. Thank you Fran & Gina

I had an issue with my tool. The customer service team arranged a replacement to be dispatched the next day. Amazing customer service.

Draper responded positively to my enquiry within a reasonable time frame