Dreams - Isle of Wight Opiniones 

253
TrustScore: 5 sobre 5

4,9

Gunville Trading Estate, PO30 5LG Isle of Wight, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

THE STAFF (JANE) AT DREAMS , CARISBROOKE, ISLE OF WIGHT, WAS ABSOLUTELY BRILLIANT. WHILST WE WERE LOOKING AT A MATTRESS, I BECAME BREATHLESS, WHICH I SOMETIMES SUFFER FROM, BUT JANE WAS SO HELPFUL,... Ver más

Valorada con 5 estrellas sobre 5

Excellent service in store by Jade. We explained our needs and were recommended a tempur mattress that we subsequently bought. Got a good deal with new pillows, duvet and mattress protector. Had it f... Ver más

Valorada con 3 estrellas sobre 5

The in store experience and the delivery team experience were excellent. The products had some faults. The cloth on one bed base at one side had a scuff mark which nearly tore the cloth about... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had intended to buy a mattress from one of the new online companies. However we had had a bad experience and thought we'd pop in to Dreams to see what they had. I'm so glad we did, Jade was absolut... Ver más


Información sobre la empresa

  1. Tienda de colchones
  2. Tienda de ropa de cama
  3. Tienda de muebles para dormitorio
  4. Colchonería

Escrito por la empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito por la empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Información de contacto

  • Gunville Trading Estate, PO30 5LG, Isle of Wight, Reino Unido

  • 01983654323

4,9

Excelente

TrustScore: 5 sobre 5

253 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(253)

14.409 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

The service in store was excellent give…

The service in store was excellent give it 5 stars. The staff are attentive and very knowledgable.Ordered exactly what I wanted. The delivery let it down as they did not ask where I wanted my new bed so it is not in the centre of the wall and too far over one side near the door so have to be careful of the door as it too near to open fully which is disappointing. They said it could not be moved after they had put it together.

22 de diciembre de 2025
Logotipo de Dreams - Isle of Wight

Respuesta de Dreams - Isle of Wight

Good morning

Thank you for your review. I am so sorry for the issues you have had with your order.

Whilst I absolutely appreciate your frustration, and remain sympathetic to your situation, I can only reiterate that it is the customers responsibility to ensure goods are assembled where they want them to be.

Once assembled we cannot come back out to reassemble or move goods.

I hope that this explains the situation, however should you need any any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

Valorada con 5 estrellas sobre 5

Every thing about the bed is good

Every thing about the bed is good, comfortable, easy to use ( mobility) bed, except for one thing, when using the different positions I find that my feet are running out of mattress and are hanging over the end of the bed, I am not tall 5' 7" and no one mentioned this at all, am I doing something wrong?

19 de junio de 2026
Valorada con 5 estrellas sobre 5

It was an enjoyable experience

It was an enjoyable experience. The salesperson was knowledgeable and pleasant and presentable. The whole process went smoothly. Delivery went as planed with no problems with phone calls from the store with even an apology for the 08.00 time and a phone call from the van driver to let me know that they were on their way. The delivery guys were clean( covering their shoes) were pleasant and respectful and took all the rubbish away with them which was a service I had paid for and left everything clean and tidy. A very satisfying experience

29 de mayo de 2026
Valorada con 5 estrellas sobre 5

Fantastic staff

Fantastic staff, super quick delivery and a dream to deal with! Also an awesome bed!! Definitely a five-star experience

10 de mayo de 2026
Valorada con 5 estrellas sobre 5

My experience buying a bed at Dreams

It was a wonderful experience getting my bed from dreams. The lady that helped me choose it was a lovely, friendly lady with great knowledge of the products. I was notified of the delivery the day before with a time slot of 2 hours and the men came on time . The men were lovely too, very friendly and respectful of my house, they were very careful not to damage anything. The whole experience was really good. Thank you to everyone at Dreams xx

9 de mayo de 2026

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