Dreams - Liverpool Edge Lane Opiniones 

291
TrustScore: 5 sobre 5

4,8

Liverpool Shopping Park, L13 4DL Liverpool, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great Sevice from salesman Alfie. No pressure walked us around and explained the difference in mattress’s,to help us make the right choice. Will definitely use them again.

Valorada con 5 estrellas sobre 5

The sales person who helped me was Alfie. He was so helpful but was not one those assistants who was constantly hovering around you but you would only have to ask him a question about a bed and he wou... Ver más

Valorada con 5 estrellas sobre 5

Went to Liverpool branch staff was amazing especially the lad that served us nothing was to much trouble for him he really did earn his wages that day with me lol I have a lot of back problems so fi... Ver más

Valorada con 5 estrellas sobre 5

We were greeted and welcomed by Jen and her colleague as soon as we walked into the store. They saw that my mum had mobility issues and said they’d allow us the time to check out the reclining bed... Ver más


Información sobre la empresa

  1. Tienda de colchones
  2. Tienda de ropa de cama
  3. Tienda de muebles para dormitorio
  4. Colchonería

Escrito por la empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito por la empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Información de contacto

  • Liverpool Shopping Park, L13 4DL, Liverpool, Reino Unido

  • 01514338915

4,8

Excelente

TrustScore: 5 sobre 5

291 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(291)

15.310 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

the staff in the shop are really…

the staff in the shop are really helpful, not pushy and they are friendly. the staff in customer service are really helpful and pleasant. the delivery drivers were great very professional, took my bed to a loft room and it was quite difficult but they did it thankyou

31 de enero de 2024
Valorada con 5 estrellas sobre 5

First Class Service

We purchased a bed, mattress and headboard from Dreams. The service in the shop was excellent and the delivery service was also first class. Communication about the delivery was accurate. We will definitely use Dreams again. Indeed this was the third time we had purchased large items from the Edge Lane store.

29 de enero de 2024
Valorada con 5 estrellas sobre 5

Excellent service

Chris and Jake delivered the mattress we ordered from the Dreams shop. They contacted me previously to confirm the date and time of delivery, then contacted me on the day to confirm the time they would deliver the mattress, in fact they delivered it earlier which was really good service. They where extremely professional and smart in their appearance and also wore slip on covers over their shoes to protect the carpets etc. Chris took the mattress upstairs while Jake took the old mattress away
Chris informed us to let the mattress settle before we put the bedding on. They also took away all the packaging. Excellent service.

27 de enero de 2024
Valorada con 5 estrellas sobre 5

Very good mattress and bed frame

My experience with dreams is very good. They went through all the details of the mattress we picked and we also picked a bed frame. Very pleased with choice and they arrived on the date and time requested.

5 de enero de 2024
Valorada con 5 estrellas sobre 5

Excellent service

The moment I walked into Dreams on Edge lane Liverpool I was approached by an assistant in a friendly manner.
Her knowledge of the product helped me make my decision.
There’s a lot to choose from but her guidance helped me choose.
The delivery was on time great communication throughout and the guys delivered and took old mattresses away.
I will definitely go back when I need another new bed.

19 de noviembre de 2023
Valorada con 1 estrellas sobre 5

Rubbish

Rubbish! No returns policy if you but in store even if some of the items purchased weren't available to view/test. No one told me there was no returns in store. Disgusted!! Won't use again

25 de octubre de 2023
Opinión espontánea
Logotipo de Dreams - Liverpool Edge Lane

Respuesta de Dreams - Liverpool Edge Lane

Good Morning Suzanne

Thank you for taking the time to speak to me. I am sorry again for any frustration this issue has caused you.

As discussed, it is not Dreams terms & conditions that stipulate you cannot return, rather under the Consumer Rights Act 2015, there is no right to a refund if you not like the goods.

I am glad that we have come to a suitable resolution during our conversation, and I hope that this goes some way towards restoring your faith in Dreams.

Many thanks

Peter

Valorada con 5 estrellas sobre 5

I am so pleased with my new mattress

I am so pleased with my new mattress. Linda was so lovely and helpful, and went above and beyond to help me find the right mattress for me. Thank you so much Linda I've had lovely night sleeps since I've recieved my new mattress. All of the staff are very lovely in the old swan store . Thanks so much again

8 de octubre de 2023
Valorada con 5 estrellas sobre 5

Buying from Dreams

Staff in shop.... Polite helpful and not pushy. No pressure to buy and gave all prices so I could choose leisurely. Mattress arrived on time. Old one taken away. Drivers /delivery men were polite, efficient and no mess.

8 de octubre de 2023

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