Dreams - Plymouth Royal Parade Opiniones 

26
TrustScore: 4.5 sobre 5

4,7

4-6 Royal Parade, PL1 1DS Plymouth, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very good attentive service, knowledge able shop assistant, we saw what we wanted and like, so ended up buying our mattress, no fuss with professionalism assistant. Would shop here again. Thankyou... Ver más

Valorada con 5 estrellas sobre 5

We were very pleased with the way you dealt with us for our order to you Your delivery was on time and your staff were excellent Should the need arise again we would certainly come back to Drea... Ver más

Valorada con 5 estrellas sobre 5

We were made to feel very comfortable and welcome when we walked into the store in Plymouth Royal Parade by Kirsty. She explained every thing to us and if we did not understand anything she was very p... Ver más

Valorada con 5 estrellas sobre 5

Very helpful from the moment I made a telephone enquiry and on entering the shop. Helped me purchase a new mattress for my adjustable bed making sure I understood type required. Helped with with comfo... Ver más


Información sobre la empresa

  1. Tienda de colchones
  2. Tienda de ropa de cama
  3. Tienda de muebles para dormitorio
  4. Colchonería

Escrito por la empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito por la empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Información de contacto

  • 4-6 Royal Parade, PL1 1DS, Plymouth, Reino Unido

  • 01752228501

4,7

Excelente

TrustScore: 4.5 sobre 5

26 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(26)

14.501 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very good attentive service

Very good attentive service, knowledge able shop assistant, we saw what we wanted and like, so ended up buying our mattress, no fuss with professionalism assistant. Would shop here again. Thankyou very much.

5 de septiembre de 2026
Valorada con 5 estrellas sobre 5

We were made to feel very comfortable…

We were made to feel very comfortable and welcome when we walked into the store in Plymouth Royal Parade by Kirsty. She explained every thing to us and if we did not understand anything she was very patient and explained a second time, she was very knowledgable about the products we were looking at and made a very good cup of tea.

27 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Divan bed base…

I had been looking for a divan bed base with castor wheels on line. What I was finding was Ottoman bed base which was not suitable for me because I am elderly and lifting would have been a challenge. Thankfully Dreams had exactly what I was looking for and in a range of beautiful colours

12 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely staff

Very helpful from the moment I made a telephone enquiry and on entering the shop. Helped me purchase a new mattress for my adjustable bed making sure I understood type required. Helped with with comfort and giving pillows to assist. Paul was very friendly and made me feel relaxed. I purchase a tempur mattress and awaiting delivery and collection of old mattress.

14 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant! From start to finish

Excellent customer service form the moment I called to make my order. Paul was so helpful and the guys who delivered and set up my bed were excellent. Very quick and very tidy. Overall brilliant experience.

14 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

First visit to a Dreams store

First visit to a Dreams store, and it was a delight. Really helpful staff - with great patience as we looked at so many options. The sleep machine was really helpful in helping us choose a mattress. Highly recommended - we will certainly use this when looking for future bed requirements.

11 de marzo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Out of stock and order replaced with a matress that was not like-for-like

I was extremely well advised about which matress to buy in the store. However, the week before we were due to get the matress delivered, I had a text from central customer services to say that the matress we had ordered was no longer available. I went into the store immediately and was advised by a different salesperson on a 'like for like' purchase, but when I finally slept on it, I thought it felt firmer than the one ordered. So, because I didn't get back within the month for an exchange, I'm now in the unfortunate position of looking at quality matress toppers for £160 because I am sleeping on a firm rather than a medium matress. I didn't realise I had a month to decide - this should be made clearer as we were very busy finishing our house off through that month.

16 de febrero de 2022
Opinión espontánea
Logotipo de Dreams - Plymouth Royal Parade

Respuesta de Dreams - Plymouth Royal Parade

Good morning Tessa

Thanks for leaving us your review. We are sorry to hear of the issues raised in your feedback.
Happy I was able to speak to you earlier to discuss this and glad that you are happy with the resolution in place to resolve matters for you.
I have emailed you separately with a summary of what we discussed and this also contains my direct details.
Kindly let me know if I can help with anything else and I can look into for you.

Many thanks

Stephen

Valorada con 5 estrellas sobre 5

all was good

all was good, i think i already replied on TP though..... cant remeber the sales lady name but she was very helpful, delivery was as planned and the delivery guys were helpful, mattress and frame was put up by me...very easy and all bits were supplied. all good and has had its firsts sleepover guests...who said it was a very comfy mattress. thanks oh i also saved over £400 via the NYE sales .

12 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lodge Ottoman Double Bed

Purchased the Lodge Ottoman double bed. Easy to order online, arrived exactly when they said it would. It was straightforward to put together and is a lovely bed. Storage space is great. Excellent service all round. Thrilled to bits with the purchase and service.

7 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

First class service from the minute we…

First class service from the minute we entered the showroom.
The insight regarding our sleeping habits and the best type of mattress for us was really impressive.
Very happy with our purchase, changed our lives, now sleeping like a baby 👶

4 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Finally, the best nights sleep in years.

I had a fantastic experience with Dreams. The Sales team were absolutely brilliant. They were very knowledgeable about all of the products I was interested in, as well as recommending me, an even greater variety of beds and mattresses.

Even when the system was being slow for payment, the girls were so patient and friendly while I sorted out the issues with the bank.

Delivery was extremely quick, and the installation of the bed frame was also met with friendly staff and excellent customer service.

I'm thrilled with the bed. I'm finally getting a great nights sleep and my back feels so much better with the extra firm mattress.

I will definitely be recommending dreams to anyone who is looking for a high quality bed in the future.

4 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended

Buying from Dreams was an excellent experience - I went in for a mattress, and the service was above-and-beyond in helping us pick out the correct mattress for us, new pillows and ensuring a timely and stress-free delivery. Excellent value for money, and the mattress has been one of the most comfortable I've ever slept on so far - I'm confident we'll be sleeping on for years to come.

29 de diciembre de 2021
Opinión espontánea

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