Dreams - Tottenham Court Road Opiniones 

284
TrustScore: 4.5 sobre 5

4,5

180 Tottenham Court Road, W1T 7PD London, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The salesman Mr Atif was informative , patient and offered alternatives , he put no "sales"pressure I took my time l left and went back the following day .I had 2 questions , I bought the mattres... Ver más

Valorada con 4 estrellas sobre 5

Overall experience at the store was good. Josh attended us very patiently. However their sight was down so we had to wait for 2 days to get the delivery date.

Valorada con 5 estrellas sobre 5

Very helpful assistance from Oliver on the shop floor. He also showed a really handy software that helps to figure out the best mattress options (e.g. sleeping mode, height, weight, etc). Quite han... Ver más

Valorada con 5 estrellas sobre 5

From first walking into the local branch on Tottenham Court Road right through purchase, delivery and assembly, maybe I just got lucky, but every person involved has been brilliant. Particularly impre... Ver más


Información sobre la empresa

  1. Tienda de colchones
  2. Tienda de ropa de cama
  3. Tienda de muebles para dormitorio
  4. Colchonería

Escrito por la empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito por la empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Información de contacto

  • 180 Tottenham Court Road, W1T 7PD, London, Reino Unido

  • 02045523550

4,5

Excelente

TrustScore: 4.5 sobre 5

284 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(284)

15.141 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The shopping experience is wonderful.

The shopping experience is wonderful.
The salesman is very helpful and experienced. He knows our needs and matched our requirements with the products. We finally got the right one that ticks all of our boxes (prices, functionality, delivery times)

8 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Dream a little Dream with me

I was delighted with the service I received from Dreams. I was dealt with efficiently and effectively when in their store in Tottenham Court Road.
All timetables were adhered to and the bed on arrival was expertly assembled and all necessary explanations provided.

8 de febrero de 2025
Valorada con 5 estrellas sobre 5

Great store

Great store! Super friendly/helpful staff who were not pushy but very patient with me trying to choose a new mattress. I found what I wanted much quicker than expected and Dreams have helpful delivery options (narrow delivery window, remove your old mattress etc). Mattress was delivered 5 days later. Very pleased!

24 de enero de 2025
Valorada con 5 estrellas sobre 5

A happy customer

This was the first time ordering from Dreams and I was absolutely thrilled with my experience. The team in store were extremely helpful and considerate, the delivery and assembly team were simply the best! Rob and Nathaniel were a dream (no pun intended). They assembled the bed taking extra care, cleared any rubbish and were very respectful.
Cannot wait for my second delivery

8 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Highly satisfied

High quality matless and very helpful staff at the shop. The delivery was very smooth too. Very happy with the service overall.

8 de noviembre de 2024
Valorada con 3 estrellas sobre 5

Good bed and mattress

Good bed and mattress. Sales person who did the deal needs a bit of skills development though. They forgot to give me the mattress bag for the recycle service, so I had to go back and get it. Also neglected to try and sell me a mattress protector which I bought when I returned to get the mattress return bag. I could have been sold on a more expensive mattress too, but no effort was made. Advice on getting ready for the recycle service was also lacking at the point of sale.

1 de noviembre de 2024
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Respuesta de Dreams - Tottenham Court Road

Good afternoon Anthony,

Thank you for taking the time to leave us your review. I also want to thank you for your time on the phone and for the additional feedback.

We will be using your feedback to ensure this is addressed very positively and constructively.

Many thanks,

Kishan

Valorada con 5 estrellas sobre 5

Very comfy TheraPur king size mattress

We purchased a king size mattress from Dreams at Tottenham Road London. Wonderful being able to test out a number of mattresses in store, and having the support of salesperson who answered all our questions. Always good to know their 100 day return policy, but we are finding our new mattress and pillows so comfortable, I don’t expect that will be necessary!

8 de octubre de 2024

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