I called ahead to let them know I’d be late!! The employee said that wasn’t a problem. When I arrived, they first tried to talk me into buying insurance, and at the very last minute, a rude employee t... Ver más
La empresa ha respondido
Localización
Cambiar localización35 McFarlane Street, Paisley, PA3 1SA GLASGOW, SCOTLAND, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Daniel at Glasgow Airport went above and beyond to help me! At what was a very stressful time for me he was understanding and kind.
Easy pickup, very relaxed checkout, clear instructions and no hassle. Had a bus to pick up and take back to the airport that ran like clockwork. Would use again in Glasgow!
We now regularly use Drivalia when renting cars from Glasgow Airport. Prices are much cheaper than the on-site companies, cars are absolutely great as are the staff and the free shuttle bus transfer i... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Drivalia UK - GLASGOW AIRPORT
Escrito por la empresa
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Información de contacto
35 McFarlane Street, Paisley, PA3 1SA, GLASGOW, SCOTLAND, Reino Unido
- 0141 611 7100
3,6
Medio
456 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 96% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Daniel was excellent
Daniel was really helpful when we arrived at the front desk. Sounded like he catered well to an older couple who had lots of questions. Top man!
9 de julio de 2026
Opinión espontánea
Respuesta de Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great end to end service
Prompt collection at airport and pick up of vehicle due to details on file. Staff extremely helpful from Connor who collected me, Graeme who booked out the car and Gary who was extremely efficient when returning. Thanks team
8 de julio de 2026
Opinión espontánea
Respuesta de Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great experience
Great experience, car was lovely, quick to check in, was on the road within 10 mins of arriving. The shuttle service to and from the airport was super handy as well, Connor was friendly and helpful, will absolutely be back!
8 de julio de 2026
Opinión espontánea
Respuesta de Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Daniel was super efficient and very…
Daniel was super efficient and very helpful
5 de julio de 2026
Opinión espontánea
Respuesta de Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Nice fast pickup and friendly driver.
3 de julio de 2026
Opinión espontánea
Respuesta de Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Connor was very welcoming and friendly
Connor was very welcoming and friendly. He made our trip very smooth and enjoyable! He collected us from GLA. 5 stars☆☆☆☆☆
3 de julio de 2026
Opinión espontánea
Respuesta de Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Connor at Glasgow Airport was great
Connor at Glasgow Airport was great. We had great conversation and he got us back to the airport safe and in a timely manner.
3 de julio de 2026
Opinión espontánea
Respuesta de Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
One if the worst rental experiences
One if the worst rental experiences. Dishonest and rude staff member. Formal complaint followed. Go elsewhere as they are cheap for a reason! They have a track record of forcing you to take up their insurance cover, even if you have alternative. They will say either your credit card is invalid or the policy Inadequate. This is down to one particular staff member who clearly just wants his insurance commission!
21 de agosto de 2025
Opinión espontánea
Respuesta de Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Easy to navigate the drop off
Easy to navigate the drop off
Conor was very efficient and made the experience a breeze
Shuttle service to the airport made the experience very easy too
24 de junio de 2026
Opinión espontánea
Respuesta de Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service
Connor at Glasgow was great - prompt and efficient, and also very friendly.
21 de junio de 2026
Opinión espontánea
Respuesta de Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Good banter
18 de junio de 2026
Opinión espontánea
Respuesta de Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Respuesta de Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
One of the worst car hire experiences I’ve had
My complaint to Drivalia has confirmed exactly why I would never use them again.
I arrived at Glasgow Airport having already purchased separate rental car insurance. I chose the standard option of providing a £1,500 refundable deposit rather than purchasing Drivalia’s additional cover.
I presented the Saudi Arabian credit card I was specifically asked to provide as proof of my country of residence. Drivalia’s system would not accept the card for the deposit. Rather than offering any alternative solution, I was told my only options were to pay an additional £280 or £350 for their insurance products.
When I asked to cancel the rental and receive a refund so I could hire elsewhere, I was told the booking was non-refundable. As a solo female traveller with luggage at Glasgow Airport, I was left with little practical choice but to pay the additional £280.
What is particularly frustrating is that Drivalia was perfectly capable of taking payment for the £280 charge using a different card, yet no flexibility whatsoever was shown regarding the deposit.
I submitted a formal complaint explaining that I was willing to pay the deposit and that the issue was with the payment processing, not my refusal to comply with the rental conditions. Their response simply stated that three attempts had been made to take the deposit, that the £280 package was non-refundable because I had “benefitted” from it, and that prepaid bookings are non-refundable.
At no point did they address the actual complaint or explain why no reasonable alternative was offered.
The issue is not the car. The issue is the customer service, lack of flexibility, and apparent pressure to purchase expensive additional cover. Based on my experience, I would not recommend Drivalia Glasgow Airport.
As an update I’ve received a really unprofessional and rude response from the branch manager who is one of the guys I dealt with that same day, who was disinterred and rude. How are you meant to complain to this company when your complaint goes to the same guy who dismissed you in the first place, there should be a customer services team dealing with this
21 de mayo de 2026
Opinión espontánea
Respuesta de Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
I found Daniel to be very helpful at…
I found Daniel to be very helpful at reception when I couldn't find my docs as my mobile phone was playing up.He was very patient and managed to help me resolve matters.
14 de junio de 2026
Opinión espontánea
Respuesta de Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Our driver Connor was polite and…
Our driver Connor was polite and professional and the car exceeded our expectations
11 de junio de 2026
Opinión espontánea
Respuesta de Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Respuesta de Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Graham was great and made the process…
Graham was great and made the process very simple and easy! Thank you!
11 de junio de 2026
Opinión espontánea
Respuesta de Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Connor@GLA
11 de junio de 2026
Opinión espontánea
Respuesta de Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Super helpful and friendly staff
Super helpful and friendly staff, rental options were explained thoroughly and efficiently. Connor and Dan were super helpful and made the whole process super smooth and stress free!
11 de junio de 2026
Opinión espontánea
Respuesta de Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service thank you from Connor at…
Great service thank you from Connor at GLA
9 de junio de 2026
Opinión espontánea
Respuesta de Drivalia UK - GLASGOW AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.