Driver Easy Opiniones 

Respuesta de Driver Easy

21 jul 2022

Hi Sergio,

Thanks for your review. Sorry you had problems after updating your drivers.

This can happen if there's a bug in a driver or if it creates some sort of conflict. All our drivers come direct from your hardware manufacturers (they develop them, we just supply them), and they do their best to minimize bugs and conflicts. But it's impossible for them to test all possible combinations of hardware and software. Note also that all Driver Easy does is install drivers from your hardware manufacturer. If a driver causes problems, it would cause exactly the same problems if you were to manually install it, as opposed to installing it with Driver Easy.

Are you able to log in to safe mode (https://www.drivereasy.com/knowledge/how-to-enter-safe-mode-in-windows-10/)? If so, I'd recommend:

1. Rolling back to previous versions of the drivers you just updated if you backed them up before updating them (you can do this in Driver Easy https://www.drivereasy.com/help55/driver-restore/); or

2. If the above doesn't work, rolling back to the restore point Driver Easy automatically created (https://www.drivereasy.com/help55/system-restore/).

Please email support@drivereasy.com if you'd like help troubleshooting the problem. Or if you'd like a refund.

Kind regards
Glenn

Respuesta de Driver Easy

20 abr 2022

1,082 / 5,000
Translation results
Hola antonio,

Gracias por tu reseña.

Acabo de revisar nuestro sistema y puedo ver que solo nos envió un correo electrónico hace 3,5 horas (7:07 a. m. hora nuestra; actualmente son las 10:46 a. m. aquí). Nuestro equipo de soporte trabaja de lunes a viernes de 9 a 5. Es por eso que nadie ha respondido todavía. Acaban de llegar a la oficina.

En cuanto a su clave de licencia, lamento que no la haya recibido de inmediato. Esto suele suceder cuando nuestro proveedor de pagos identifica ciertos indicadores en la transacción que podrían sugerir fraude. Mientras nuestro proveedor de pago está investigando la transacción, el pago no se toma (solo se autoriza previamente) y la clave de licencia no se envía. En casi todos los casos, resulta ser una falsa alarma y la transacción se aprueba en 30-60 minutos. La clave de licencia se envía automáticamente tan pronto como se aprueba la transacción. Todo esto se hace para garantizar que su tarjeta no se use de manera fraudulenta.

Puedo ver en nuestro sistema de licencias que desde entonces activó su licencia, por lo que parece que ahora recibió su clave de licencia

Envíe un correo electrónico a support@drivereasy.com si tiene alguna otra pregunta.

Saludos cordiales
glenn

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ENGLISH TRANSLATION

Hi Antonio,

Thanks for your review.

I've just checked our system and can see that you only emailed us 3.5 hours ago (7:07am our time - it's currently 10:46am here). Our support team works Mon-Fri, 9-5. This is why no-one has replied yet. They've only just gotten into the office.

Re your license key, I'm sorry you didn't receive it immediately. This usually happens when our payment provider identifies certain flags in the transaction that might suggest fraud. While our payment provider is investigating the transaction, the payment is not taken (only pre-authorised) and the license key is not sent. In almost all cases, it turns out to be a false alarm, and the transaction is approved within 30-60 minutes. The license key is sent automatically as soon as the transaction is approved. All of this is done to ensure that your card isn't used fraudulently.

I can see in our license system that you've since activated your license, so it would seem you've now received your license key

Please email support@drivereasy.com if you have any other questions.

Kind regards
Glenn