Our order arrived on the day we requested beautifully packed and presented. A delightful touch was the addition of a gift of delicious artisan sourdough bread - thank you. The ham hock terrine was exc... Ver más
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Consulta las opiniones de los clientes
Ordered beef cheeks which were absolutely disgusting, even the dog left them. Just brown tasteless water and strings of fatty beef. I left a review on the actual site but it has been removed by D... Ver más
I'm a regular customer so that in itself should speak volumes. I bought a Chateaubriand... It was off the chart! Thanks to my mum and obviously, the instructions, it cooked to perfection. A very... Ver más
Fast delivery, easy to order . My order comprised of bacon. Very tasty and made how it used to be. No water and filthy white frothy stuff in my pan. Beautiful texture and flavour. I look forward to tr... Ver más
Información sobre la empresa
- Delicatessen
- también en la categoría
- Carnicería delicatessen
- Proveedor de productos cárnicos
- Servicio de entrega de comestibles
- Tienda de alimentos gourmet
- Tienda de jamones
Escrito por la empresa
Since 1985, we have been at the forefront of artisan craftsmanship, offering an exquisite selection of luxury produce with an unwavering commitment to quality.
Why Dukeshill
Escrito por la empresa
- Our aim is always to exceed your expectations.
- We make our hams, bacon, sausages and other products by hand, the old-fashioned way. We care about flavour and texture rather than speed and yield, so we always give our hams time to cure properly. We use authentic, traditional recipes so you can be sure our meats are full of flavour.
Free delivery on orders over £40
All our products are sent to you fresh and securely packed by next working day delivery
All our products are sent to you fresh and securely packed by next working day delivery, except those parcels going to more remote destinations which may take a little longer. If in any doubt please speak to the customer services team.
Please note, next-day delivery to remote addresses on the UK mainland and UK Islands may not be possible. If next-day delivery is vital, please order before 11am and phone us to check.
For further information please visit our website.
Información de contacto
4,3
Excelente
24 mil opiniones
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The food is excellent quality
The food is excellent quality, packed with care and delivered on time.
21 de agosto de 2026
Opinión espontánea
Respuesta de DukesHill
Thank you so much for your lovely review!
We’re delighted to hear that you’ve been impressed with the quality of our food and that your order arrived carefully packed and on time.
Thank you for choosing DukesHill and for your support!
Kind regards,
The DukesHill Team
We received a free ham due to previous…
We received a free ham due to previous problems. This ham was excellent. Hardly any fat on it and back to the normal standard. 10/10.
27 de agosto de 2026
Opinión espontánea
Respuesta de DukesHill
Thank you so much for your review!
We’re delighted to hear that the replacement ham was excellent and back to the high standard you expect from DukesHill.
We really appreciate you giving us the opportunity to put things right, and a 10/10 is wonderful to hear!
Kind regards,
The DukesHill Team
fantastic products brilliant customer…
fantastic products brilliant customer service great company
2 de septiembre de 2026
Opinión espontánea
Respuesta de DukesHill
Thank you so much for your fantastic review!
We’re delighted to hear that you’ve been so impressed with both our products and customer service. Your kind words mean a great deal to the whole DukesHill team!
Thank you for your continued support.
Kind regards,
The DukesHill Team
The meat is the best you can buy at…
The meat is the best you can buy at this price
Delivery is good and on time
14 de septiembre de 2026
Respuesta de DukesHill
Thank you so much for your lovely review!
We’re delighted to hear that you find our meat excellent quality and great value for money. It’s also wonderful to know that your deliveries have been reliable and arrived on time.
Thank you for choosing DukesHill!
Kind regards,
The DukesHill Team
My first order.
First of all, excellent packing of goods, nothing was damaged. I have tried half of the items ordered including bacon, pies, sausage rolls and quiche. The pork pie was actually one of the best I have ever had. All the other items were very good and I will be reordering some of them.
3 de septiembre de 2026
Opinión espontánea
Respuesta de DukesHill
Thank you so much for your wonderful review and for choosing DukesHill for your first order!
We’re delighted that everything arrived carefully packed and that you’ve enjoyed the selection so far. Hearing that our Pork Pie is one of the best you’ve ever had is a fantastic compliment!
We look forward to welcoming you back for your next order.
Kind regards,
The DukesHill Team
Top Notch!
The meat is excellent and very well packaged. However, the Beef Wellington I recently purchased, although very nice, due to the size (serves 2), the mushroom pate melts into the meat rather than being a separate "feature"; ideally, it needs to be bigger and to serve 4 - I think then it would cook better and look like the picture. I understand why it's been made smaller but for £37, I think it's a little over priced.
I will continue to buy my meat from Dukeshill and I'd also like to mention that the customer service is very good, also. Despite the slightly negative review of the Beef Wellington, I would still highly recommend DukesHill for quality and service.
11 de septiembre de 2026
Respuesta de DukesHill
Thank you so much for your thoughtful and detailed review!
We’re delighted to hear that you continue to enjoy the quality of our meat, packaging and customer service, and we really appreciate your recommendation.
Thank you also for your feedback on the Beef Wellington. We completely understand your comments regarding the size, the mushroom pâté and the overall value. Feedback like this is incredibly useful to us, and we’ll make sure your thoughts are passed on to our product team for consideration.
Most importantly, it’s wonderful to hear that you’ll continue to choose DukesHill for your meat. Your continued support means a great deal to us, and we look forward to welcoming you back again soon!
Kind regards,
The DukesHill Team
I must be honest I was not really…
I must be honest I was not really expecting the quality I received. There was plenty of meat on the ham hock and the potatoes were creamy and tasty . Very impressed will order again . Thank you.🏴🙋🏼♀️
9 de septiembre de 2026
Opinión espontánea
Respuesta de DukesHill
Thank you so much for your wonderful review!
We’re delighted to hear that we exceeded your expectations and that you were so impressed with your order. It’s particularly lovely to hear that the ham hock was generously filled with meat and that you enjoyed the creamy potatoes too.
Knowing that you’re already planning to order from us again is one of the best compliments we could receive!
Thank you for giving DukesHill a try and for taking the time to share your experience. We look forward to welcoming you back very soon!
Kind regards,
The DukesHill Team
They have ruined donald russell
They have ruined donald russell
10 de septiembre de 2026
Opinión espontánea
Respuesta de DukesHill
We are very sorry to hear that you feel this way and that your recent experience has left you disappointed with Donald Russell.
We would like to clarify that Donald Russell and DukesHill remain separate businesses and brands. While they are under the same ownership, they continue to operate separately.
If your comments relate to a recent Donald Russell order or an experience you have had with our service, we would really appreciate the opportunity to understand what has happened and look into this properly for you.
Please send us an email at help@donaldrussell.com with your order details and a little more information about the issue you have experienced. A member of our team will then be able to investigate this and see what we can do to help.
We appreciate that something has clearly happened to leave you feeling this disappointed, and we are genuinely sorry that your experience has led you to feel this way. We would welcome the opportunity to understand your concerns and hopefully put things right.
Kind regards,
The Dukeshill Team
Great food
delivered on time and the meat and treats were delicious - thoroughly recommended
6 de septiembre de 2026
Respuesta de DukesHill
Thank you so much for your fantastic review!
We’re delighted to hear that your order arrived on time and, most importantly, that you thoroughly enjoyed both the meat and treats.
Thank you for recommending DukesHill and for choosing us. We really appreciate your support and look forward to welcoming you back for another order soon!
Kind regards,
The DukesHill Team
The food was exceptional BUT...
The food was exceptional, and we will definitely order from you again BUT the communications were a bit problematic. Firstly, I had to phone you to get the 10% discount for first ever order properly applied. Then the order information had no mention at all of the free fillet of salmon I was promised, so I was not sure whether that had been included until checking by phone. Then, when the goods were delivered, the St George's Ham came with cooking instructions! This sent me into a momentary panic as I have never cooked a ham that large before and haven't got the equipment to do so. This was the centre piece of the table for 16 guests next day, so didn't want to serve them a raw ham! Of course the ham was actually cooked, but it arriving with instructions how to cook frightened the horses unnecessarily! It was funny in the end but please send better literature with your cooked hams.
5 de septiembre de 2026
Respuesta de DukesHill
Thank you for taking the time to leave us your feedback.
We’re delighted to hear that the food was exceptional and that you’ll be ordering from DukesHill again. However, we’re sorry that the communication surrounding your order wasn’t as clear or straightforward as it should have been.
We completely understand the confusion around the discount and complimentary salmon, particularly when you had to contact us to confirm everything. We’re also very sorry about the incorrect cooking instructions being included with your St George’s Ham! We can certainly appreciate the moment of panic that must have caused when you were preparing to feed 16 guests the following day.
We’ll make sure your feedback regarding the literature included with our cooked hams is passed on to the relevant team, as we certainly don’t want to frighten any more horses unnecessarily!
Thank you again for your constructive feedback and for choosing DukesHill. We’re pleased everything worked out in the end and, most importantly, that you enjoyed the food.
Kind regards,
The DukesHill Team
The Ham was delicious and was delivered…
The Ham was delicious and was delivered on time as promised.
4 de septiembre de 2026
Respuesta de DukesHill
Thank you so much for your lovely review!
We’re delighted to hear that your ham was delicious and that your delivery arrived on time as promised. It’s always wonderful to know that everything has gone exactly as it should.
Thank you for choosing DukesHill, and we hope you thoroughly enjoyed your ham. We look forward to welcoming you back again soon!
Kind regards,
The DukesHill Team
well packaged and delicious!
22 de mayo de 2026
Respuesta de DukesHill
Thank you so much for your lovely review!
We’re delighted to hear that everything arrived well packaged and, most importantly, that you found it delicious.
Thank you for choosing DukesHill. We really appreciate your support and look forward to welcoming you back again soon!
Kind regards,
The DukesHill Team
Delicious food
The food was delicious and easy to prepare but there was an issue with the packaging which meant that one item wasn’t usable. Having notified the company I received a refund.
3 de septiembre de 2026
Respuesta de DukesHill
Thank you for taking the time to leave us your review.
We’re delighted to hear that you found the food delicious and easy to prepare. We’re sorry, however, that there was an issue with the packaging which meant one of your items couldn’t be enjoyed as intended.
We’re pleased our team was able to resolve this for you and arrange a refund promptly. We really appreciate your understanding and your feedback, which we’ll make sure is passed on to the relevant team.
Thank you for choosing DukesHill, and we hope everything is perfect for you next time.
Kind regards,
The DukesHill Team
Fabulous customer service
I have been a customer for a few years. We particularly love the steak pies ( you must give them a try). They are packed full.of.meqt in a nice pastry and freezer well too.
During the heatwave my order that was due to arrive for a family picnic was delayed by a day which meant it would be too late. I phoned to cancel.my order as I was away all.weekend. The order still arrived so was no good after two days on the doorstep. All I can say is give this company a chance to rectify before posting a bad review. I informed them and they have gone up.and beyond to rectify this. They were very apologetic and immediately agreed to refund me. I then got a message through their FB page saying they would like to send my order again completely free of charge which they did and as always the food was outstanding, quiches, pork pie, sausage rolls, salmon, steak pies all amazing. Their customer service and attention to detail is second to none.
I was initially upset as it was a lot of food and money to waste but I now have every confidence to order again knowing that on occasions when mistakes happen they will put right.
Thank you Dukeshill Team, you are all a credit to the company.
14 de agosto de 2026
Opinión espontánea
Respuesta de DukesHill
Thank you so much for taking the time to share such a wonderful review!
We’re delighted to hear how much you enjoy our food, particularly the steak pies, and it means a great deal to us that you’ve been a loyal DukesHill customer for several years.
We’re very sorry again for the problems with your original delivery. However, we’re so pleased that our team was able to put things right and that your replacement arrived safely for you to enjoy. It’s fantastic to hear that the quiches, pork pie, sausage rolls, salmon and steak pies all lived up to expectations!
Your kind comments about our Customer Service team really do mean a lot. We know that occasionally things can go wrong, but making sure we take responsibility and do everything we can to resolve them is incredibly important to us.
Thank you for giving us the opportunity to put things right and for continuing to place your trust in DukesHill. We look forward to welcoming you back again soon!
Kind regards,
The DukesHill Team
Great customer service
Great customer service, especially James
Although the meat looks yummy I've not tried it yet but will definitely reorder from you
19 de agosto de 2026
Opinión espontánea
Respuesta de DukesHill
Thank you so much for your lovely review!
We’re delighted to hear that you received such great customer service, and we’ll be sure to pass your kind comments on to James, we know he’ll really appreciate them.
We hope you thoroughly enjoy the meat when you get a chance to try it, and it’s wonderful to hear that you’re already planning to order from us again!
Thank you for choosing DukesHill, and we look forward to welcoming you back soon.
Kind regards,
The DukesHill Team
stopped using this company .
stopped using this company .
1st 3 or 4 orders very good...
but last order was a variety of sausages [expensive] and all packs were bad ie gone off.but were in date .food was cooked same day they arived .not ordered since.
they were informed but no offer of replacement or money back.just not good business sence.
5 de febrero de 2026
Respuesta de DukesHill
We are very sorry to hear about your experience, particularly after your first few orders had been so positive.
To receive several packs of sausages that you felt were not right, despite being within date, is understandably concerning and disappointing. We’re also sorry that when you originally contacted us, you were left feeling that the matter had not been properly resolved. You should have felt listened to and supported when you raised your concerns with us.
I can confirm that a member of our team has now reached out to you directly via email so that we can look into what happened and discuss this with you properly.
We appreciate that some time has passed since the original order and that the experience has resulted in you no longer ordering from us. Nevertheless, we would really value the opportunity to address your concerns and hopefully restore some of your confidence in DukesHill.
Please accept our sincere apologies again for both the product experience and the way your original concerns were handled.
Kind regards,
The DukesHill Team
I’ve had 3 orders now and all were…
I’ve had 3 orders now and all were truly brilliant. The quality of all their produce is excellent, I can’t fault it. I did have a suggestion for them which was to put a layer of plastic in between the pies that I’d ordered and the ice packs, which were in danger of melting and making the pies soggy.They took notice of this and the next two orders included plastic wrapping. Customer service is excellent. Rilliant all round.
20 de agosto de 2026
Opinión espontánea
Respuesta de DukesHill
Thank you so much for your fantastic review and for continuing to choose DukesHill!
We’re delighted to hear that all three of your orders have been such a success and that you’ve been so impressed with the quality of our produce and service.
We also really appreciate you taking the time to share your suggestion regarding the packaging around the pies. Customer feedback like this is incredibly valuable, and it’s lovely to hear that you noticed the change on your subsequent orders.
Thank you again for your kind words and continued support. We look forward to sending many more delicious orders your way!
Kind regards,
The DukesHill Team
It arrived Monday having been sitting…
It arrived Monday having been sitting in Inverness since Wednesday. This the normal DPD service for the household customers - they only transfer from Inverness to Stornoway at the weekend. They are not a good carrier for the island.
31 de agosto de 2026
Opinión espontánea
Respuesta de DukesHill
We’re very sorry for the delay to your delivery and completely understand your concerns, particularly given the time your order spent at the Inverness depot before reaching Stornoway.
For our island customers, we appreciate that the additional journey involved can make deliveries more challenging, and your comments regarding the DPD service between Inverness and Stornoway are important feedback for us.
We certainly don’t want customers on the islands receiving a service that leaves orders sitting at a depot for several days before being transferred onwards. We will make sure your feedback is passed on to the relevant team so that the delivery service and options available for these areas can continue to be reviewed.
We’re very sorry again for the inconvenience and concern caused by the length of time your order took to reach you, and we appreciate you taking the time to make us aware of your experience.
Kind regards,
The DukesHill Team
I have only been with Dukes Hill since…
I have only been with Dukes Hill since last November time and all of my orders have been professionally handled and the products are excellent.
22 de agosto de 2026
Respuesta de DukesHill
Thank you so much for your lovely review and for choosing DukesHill!
We’re delighted to hear that since joining us last November, your orders have always been handled professionally and that you’ve been so impressed with the quality of our products.
We really appreciate your continued support and look forward to providing you with many more delicious orders in the future!
Kind regards,
The DukesHill Team
I bought a sourdough loaf that was…
I bought a sourdough loaf that was simply awful. I reviewed it truthfully on their website, nasty, dry and no flavour (waste of £4.90) but the review has been removed twice after saying it was "pending review". Not impressed at all with the bread and the review not showing.
16 de agosto de 2026
Opinión espontánea
Respuesta de DukesHill
We’re very sorry to hear how disappointed you were with the sourdough loaf. At £4.90, you quite rightly expected a product that you would enjoy, and we’re sorry that you found it dry and lacking in flavour.
We’re also concerned to hear about your experience trying to leave a product review on our website. We absolutely value both positive and negative feedback, as honest customer reviews are important in helping us understand where products may not be meeting expectations.
We will pass your comments regarding the sourdough directly to our product team, and we will also raise the issue you’ve experienced with your review showing as “pending review” and subsequently not appearing on the website with the relevant team so that this can be looked into.
I can also confirm that a member of our team has reached out to you directly via email regarding your experience, so that we can discuss your concerns with you and have the opportunity to put things right.
Please accept our apologies for both the disappointment with the loaf and the frustration caused when trying to share your feedback. Thank you for bringing this to our attention and giving us the opportunity to look into it.
Kind regards,
The DukesHill Team
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