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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Spent ages in B&Q looking for replacement bulbs for under cupboard lights. Came home, looked online, ordered easily. Delivered, standard delivery 2 days later. Able to track delivery. Really good ha... Ver más

Valorada con 5 estrellas sobre 5

Ordered 6 electric wall heaters to replace current ones which had become faulty. Being winter, needed them quickly and e-tradecounter delivered on that score, arriving next day. Had a couple of querie... Ver más

Valorada con 5 estrellas sobre 5

I wasn't sure exactly what I wanted but a quick chat with Sara on the 'live chat' gave me all the answers. I rang to place my order and again spoke with Sara who remembered me from the 'live chat'.... Ver más

Valorada con 3 estrellas sobre 5

The goods arrived next day & the product functioned as expected. But the item was packaged in a much too large a box with no cushioning or filling material whatsoever, so could easily have arri... Ver más

Información sobre la empresa

  1. Servicio técnico de calefacción y calderas
  2. también en la categoría
  3. Fontanero
  4. Tienda de baterías
  5. Tienda de iluminación
  6. Tienda de suministros de cocina

Información proporcionada por diversas fuentes externas

We use TrustPilot to monitor and review our performance and to allow new and existing customers to buy with confidence. Our goal is for every customer to give us 5 star reviews, if a reviewer has a negative comment then we look at how we can improve our service to make sure the problem doesn't repeat itself so improving future customer experiences and the overall performance of the company.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

668 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(668)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent all round!

I wasn't sure exactly what I wanted but a quick chat with Sara on the 'live chat' gave me all the answers. I rang to place my order and again spoke with Sara who remembered me from the 'live chat'. She couldn't have been more helpful.
The products (2 electric radiators and timers) arrived exactly as discussed. Both are now fitted and working well.
I wish all companies were as pleasant, professional and approachable. I found e-trade counter through Google but now wouldn't hesitate to use them again.

28 de octubre de 2015
Opinión espontánea
Valorada con 1 estrellas sobre 5

Initial customer service excellent, delivery shocking.

Sales staff were great.
I paid £18.00 for next day delivery which was to be a Friday as I needed the goods for the weekend.
Did not turn up until the Monday and no one answered the telephone or returned my call when I chased up.

Orders were placed at 13.48 and 14.40 : Cut off for next day delivery is 15.00

I found the reply from Tradecounter neither helpful or accurate. My call to complain was around 4pm on Friday and therefore was surely not out of hours.

22 de octubre de 2015
Opinión espontánea
Logotipo de e-tradecounter

Respuesta de e-tradecounter

Dear Sir,

I can see from your two orders that they were both placed after the cut-off time for next day delivery on Thursday 15th as per our Delivery Information page, therefore your orders were despatched on Friday 16th for next working day delivery hence why they didn't turn up until Monday 19th. As per the missed call we are a little confused as we have no record of a message being left by yourself on our out-of hours phone system.

**UPDATE**
Please see link to our shipping page... http://www.e-tradecounter.co.uk/t-shipping.aspx
Please see link to our opening hours... http://www.e-tradecounter.co.uk/contactus.aspx
**UPDATE**

On a side note, I do hope that the goods were as you expected and that there isn't any further complications or mis-understandings with your order.

Kind Regards
Adam

Valorada con 3 estrellas sobre 5

good product

I got the products I wanted but only after picking them up myself from a depot in the north east. They then charged me £15 for delivery of a £30 heater instead of £15 for the original £680 order. Very steep. I would however use again but only for local pick up

20 de octubre de 2015
Opinión espontánea
Valorada con 2 estrellas sobre 5

Paid for next day delivery

Paid for next day delivery which was on Friday so delivery should be Monday did not arrive till Wednesday how an this be next day

17 de octubre de 2015
Opinión espontánea
Logotipo de e-tradecounter

Respuesta de e-tradecounter

Thank you for your review. I have taken a look at your order and can see that you ordered your goods on Friday afternoon after the cut-off for next day delivery therefore your order was despatched on Monday. It appears that there was an issue with the delivery of your order on Tuesday but was successfully re-attempted on Wednesday.

Valorada con 5 estrellas sobre 5

Meeting my Expectations

A very competitive price delivered the next day ,very helpful staff when I telephoned with a query, very good company to deal with .

13 de octubre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thermo Tubes

This is the second time I have bought these. The first was for use with a thermostat in a wine store (no problems at all) and the second to keep an external garage from getting too cold or damp. This also seems to be working well.

5 de octubre de 2015
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good Service

very prompt delivery pleased with another purchase from e-tradecounter
many thanks

29 de septiembre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service

Great Service, from ordering over the phone, the staff knowledge of the products and helpfulness could not be faulted. Goods received in good order, will definately be back again, this is how Online retailers should treat there customers...A+

24 de septiembre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great

Fantastic service from start to finish. Customer service a delight to speak to and the delivery by UPS was exceptional. I will only use this company for my heating needs

17 de septiembre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Efficient

Placed order via telephone as needed clarification in relation to a LST. Prompt communications and good that next business day delivery was available.

Would prefer a specified delivery time not all day for deliveries - in this case it was UPS.

11 de septiembre de 2015
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't sell me something you don't have!

After much searching and consideration of what to buy, I purchased two light fittings only to receive an email the following day stating that my order/payment had been cancelled because there was no stock. You need to sort your stock control out! What a waste of my very precious time.

26 de agosto de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Very Very pleased with the service i have received from e-tradecounter, they are helpful, went out of their way to get goods to us on time for when we needed them. Had stock and at a good price, polite staff very helpful would recommend this company to anyone

17 de agosto de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wall mounted Radiators Dimplex review

Highly recommended. I was driving from London up the A1 heading to Yorkshire and they waited for me at the end of their shift. He also help me load up the items in the already stuffed car, which was a bonus. Top man, no complaints a Great product, good service at a reasonable price compared to what was available in other shops.

11 de agosto de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very efficient !!

Ordered 4 panel heaters ( best price around )
Saturday , At my door Tuesday morning very help full & kept well informed ! Would recommend to any one !
Keep up the service !

7 de agosto de 2015
Opinión espontánea
Valorada con 3 estrellas sobre 5

Delivery of Heaters

Having ordered some Dimplex heaters and paid an £8.40 delivery charge I received an e-mail detailing an extra shipping charge of £20.42 which I paid. I was very happy with the eaters and decided to buy some more for other rooms in the house. I have found that other suppliers will deliver free of charge.

26 de julio de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Nobo heater panels

We have ordered several times from e-tradecounter but it's really only when you have a problem that you find out what a company is really like. One panel in a multi order was, when we went to fit it, found to be damaged. Notwithstanding that we were out of time to notify a 'damage in transit' e-tradecounter went out of their way to be helpful and resolved the problem to our complete satisfaction. A good company to deal with!

26 de junio de 2015
Opinión espontánea

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