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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I would never buy from Eastwood.com again. Be aware that if you need to return an item, they charge a 10% restocking fee and you also have to pay the return shipping costs yourself. That's an e... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The things I have ordered from Eastwood, paints, sealers etc have been of excellent quality and shipped to me in a very reasonable amount of time. I have zero complaints with this company and I will n... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This was my first order with Eastwood. I have seen them and have checked out some of their items in the past, but really never moved on anything. This time the deal was too good to pass up and I place... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I ordered a touch up paint kit on July 9… but it did not arrive until July 25. So plan ahead. But the product is very good… with the primer, base color, pearl (metallic) and clear coat steps. The kit... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de repuestos para automóviles
  2. Proveedor de repuestos de carrocería de automóviles
  3. Tienda de equipamiento y accesorios para coches

Escrito por la empresa

Since 1978 Eastwood as been designing innovative products for the Automotive DIY Community. Our in house designed products are made with our customers in mind.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

226 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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3,5

Todas las opiniones

(226)

40 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great products

Great products, good prices, fast shipping. I have dealt with Eastwood for a number of years for my auto restoration product needs. I highly recommend them.

11 de octubre de 2024
Opinión espontánea
Logotipo de Eastwood

Respuesta de Eastwood

We are happy to have provided you with years of great service!

Valorada con 5 estrellas sobre 5

Great Source for Excellent Products

Delivered quickly and exactly what I wanted. Great selection of great products. I bought a carbide scraper for gasket residue cleaning, etc. and some Aircraft Ultra for stripping old paint (four layers!) off of my wheels. Very happy with my purchases.

21 de septiembre de 2024
Opinión espontánea
Logotipo de Eastwood

Respuesta de Eastwood

Thank you for sharing!

Valorada con 5 estrellas sobre 5

Great product

Great product! Easy ordering! Very good website! Great price and shipping time was excellent! Would buy from this seller again!

17 de septiembre de 2024
Opinión espontánea
Logotipo de Eastwood

Respuesta de Eastwood

Happy to hear we provided you with a great experience!

Valorada con 1 estrellas sobre 5

Got screwed on overnight shipping

Paid for overnight shipping and only received 2 of the items, no idea what happened to the third but it isn't there and I can't do anything with the first two items without the third. I want a refund on shipping!

18 de septiembre de 2024
Opinión espontánea
Logotipo de Eastwood

Respuesta de Eastwood

Hello AKA,
Thank you for reaching out. Sadly there is not information we can use to investigate this matter and see where the delivery delay occurred. We highly suggest checking the tracking number to ensure the package did not get lost in transit or damaged. Please contact us directly should you require assistance. Thank you

Valorada con 1 estrellas sobre 5

I purchased the rust Inhibitor spray…

I purchased the rust Inhibitor spray paint and knew something was up when the can came with a back up spray Nozzle.out of four can I only was able to use half of the can before it completely Clogged up.Not a happy camper

2 de septiembre de 2024
Opinión espontánea
Logotipo de Eastwood

Respuesta de Eastwood

Thank you for your feedback and for choosing our Spray Encapsulator for your project. We are sorry to learn you experienced difficulties with the spray nozzles.
We include the extra spray nozzles specifically to help our customers avoid the clogging issues you've mentioned.

We understand your frustration with the initial nozzle experience and would love to help. Please contact us directly for assistance.
Thank you

Valorada con 1 estrellas sobre 5

Done with Eastwood period!!

I have purchased from Eastwood for several years. Bought a Tig Welder, miscellaneous tools and plenty body supplies (paint, primer, etc.), I’m not one of their big customers. I had real good luck until this week. So much has gone wrong with this one order this week that would turn most people away certainly has turn me away! I recommend customers to purchase from other companies in this field, with the internet they are certainly better companies to deal with. I know that I will be purchasing from the better companies.

23 de agosto de 2024
Opinión espontánea
Logotipo de Eastwood

Respuesta de Eastwood

Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. Unfortunately, mixing sticks are not included with the paint purchase and are available separately. We're also sorry that the product instructions, including mixing ratios, flash times, and dry times, were not provided with your order. This information should have been included, and we understand how important it is for your project. While we're glad that you were able to find the necessary data online, we regret that this situation has affected your experience with us. We appreciate your business and will use your feedback to improve our service in the future.

Valorada con 5 estrellas sobre 5

GREAT GREAT GREAT

GREAT GREAT GREAT ! ! ! ! ! All went great shipped and received in a very timely manner.. I have brought a number of items from EASTWOOD and always been VERY HAPPY. Had a problem with one item and they took care of it right away... Customer service has always been GREAT ! ! ! !

23 de julio de 2024
Opinión espontánea
Logotipo de Eastwood

Respuesta de Eastwood

Thank you for sharing your positive words!

Valorada con 5 estrellas sobre 5

Great service

Great service, super fast and easy. Item was delivered on time. Recommended.

24 de julio de 2024
Opinión espontánea
Logotipo de Eastwood

Respuesta de Eastwood

Thank you for sharing your positive experience

Valorada con 1 estrellas sobre 5

Cancelled order, Asked for Review Anyways, Then Removed the Honest Review

I placed an order online using a coupon code that the company sent me. Apparently the discount was simply too much for them to stay in business by honoring, so they cancelled my order. No big deal, right? Happens all the time. They then had the audacity to ask me to review the products that they refused to send me. OK, I reviewed them as 1 star with a 100% honest explanation of why I was rating them as such. How could it be rated any higher?? They cancelled the order and never sent them. I then get an email that they have moderated my review and removed it from the website. Absolutely horrible company, would never shop here again unless the deal is so good that they are obviously losing money on it.

27 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. Helped me with an older order and needed replacement parts. Shipped them out to me with no cost. Much appreciated.

23 de julio de 2024
Opinión espontánea
Logotipo de Eastwood

Respuesta de Eastwood

We are glad to help! Thank you

Valorada con 1 estrellas sobre 5

Paid a ridiculous amount for 2nd day…

Paid a ridiculous amount for 2nd day air on 7/11/24 to get the part by the weekend. I even called to make sure and the part didn’t arrive til late in the day on 7/16/24! On the website said delivery date will be 7/12/24… I also messaged them by email and I got no reply. This is not a good company and they don’t care about wasting the consumers money and won’t reply to you if they mess something up or if you need help. I do not recommend this company to anyone. Very poor communication and offer services at the consumers cost and cannot or will not be able to provide. Stay away!!!

11 de julio de 2024
Opinión espontánea
Logotipo de Eastwood

Respuesta de Eastwood

Thank you for sharing your experience with us. We deeply apologize for the inconvenience you faced with your recent order.

To clarify, your order was placed on 7/11/24 at about 4 PM, which was after the deadline for same-day shipping. However, we ensured that your order was shipped the very next day, 7/12/24, using UPS 2-Day Air service.

We understand that the package did not arrive until late on 7/16/24, which is far beyond the expected delivery timeframe. We are currently investigating why UPS took those extra days in transit and will work with the carrier to understand and address the delay.

We also apologize for the lack of response to your email. This is not the level of service we strive to provide, and we are taking steps to improve our communication processes.

We value your feedback and are committed to making things right.

Valorada con 5 estrellas sobre 5

Ordered a paint gun kit for my Concours…

Ordered a paint gun kit for my Concours Pro paint gun,I live in Nova Scotia Canada,, I had the parts in 3 days,dont know how thats possible but I was very impressed !!

11 de julio de 2024
Opinión espontánea
Logotipo de Eastwood

Respuesta de Eastwood

Thank you for your positive review!

Valorada con 3 estrellas sobre 5

Nice product. Store a 0.0

I give the product a four star rating. But I give the store and the associates. An absolute zero. the product was emailed to me on sale. The associate had no clue about the sale. Or the sale price and charged me full price for the product.

8 de julio de 2024
Opinión espontánea
Logotipo de Eastwood

Respuesta de Eastwood

Thank you for sharing your feedback. We are happy to hear you love the product and have forwarded your feedback to the appropriate channel! Thank you again!

Valorada con 1 estrellas sobre 5

I bought a QST-30/60 Scroll compressor…

I bought a QST-30/60 Scroll compressor Eastwood 10 months ago. We did a complete maintenance job on it at 9 months. A couple of weeks ago it started to continuously run and get very hot. It got to the point where it was unsafe and became a fire hazard.

I contacted Eastwood on a Tuesday and they said someone would get back with me within 24-48 hours. That was not the case as it took a full week for someone to get back with me. They said they were going to escalate it to engineering dept but they never did. They finally said they will send parts out which I'm still waiting.

I will be buying a different air compressor from someone local who can help me when there is a problem.

I will never use Eastwood again.

15 de mayo de 2024
Opinión espontánea
Logotipo de Eastwood

Respuesta de Eastwood

Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you've encountered with your QST 30/60 air compressor.
Your feedback regarding the efficiency and timeliness of our warranty and repair process is incredibly valuable to us. We are currently reviewing our procedures to ensure a more seamless and expedited resolution for our customers.
We truly appreciate your patience and understanding throughout this process. Please rest assured that we are committed to resolving these issues for you as quickly and efficiently as possible.

Valorada con 1 estrellas sobre 5

Bought an item from Eastwood.com

Bought an item from Eastwood.com. Later discovered they also have an Amazon store and an EBay store. The exact same item was $92.99 plus about $15.00 shipping from Eastwood.com, $89.99 with free shipping from Amazon, and $74.99 with free shipping from EBay. Customer service response- they don’t match prices. THEY ALL ARE SOLD BY EASTWOOD! Good products, lousy way to do business.

1 de mayo de 2024
Opinión espontánea
Logotipo de Eastwood

Respuesta de Eastwood

Thank you for sharing your experience and feedback. We understand your frustration upon discovering the price differences across various platforms. We strive to provide competitive pricing and excellent products, though our pricing strategies may vary between our Eastwood.com store and other online marketplaces such as Amazon and eBay.

We regret that our price matching policy did not meet your expectations on this occasion. Your feedback is invaluable and we will certainly take it into consideration as we continuously work to improve our customer service and pricing strategies.

Valorada con 5 estrellas sobre 5

MP 140 welder shipped to Canada

Harbor freight doesn't ship to Canada. These guys do . I undertook some auto body work for the first time on an old Jeep and my old Miller 250x was really struggling with the 025 wire . When turned down so low and on sheet metal spot welding it was a pain in the A$$ . It was causing the wire to burn back and weld itself to the tip. I used the chat feature to ask a few questions about the different little mig machines to Eastwood and although not immediate they always got back to me . I went for this machine because it had an adjustable spot welding timer. The spot welding timer is amazing. It is adjustable to the 10th of a second. I was practicing on 0.5 mm tin .01s a tenth of a second and not burning through it doing spot welds . And from there you can adjust it all the way up to stitch welds however long you want. It's the coolest thing ever. I don't know what this I GBT inverter technology is but it's amazing. I've almost tried to f*** up the settings doing spot welds on different thicknesses of tin and I still haven't managed to stick a tip yet . I burnt a few rods and it seems to be a decent little stick welder for 110 volt. I managed to light up a 6011 1/8 rod and when turned right up it will burn through 1/8 steel with a 3/32 Rod. I haven't tried the tig feature however, I have TIG welded a fair amount and I think 70 amps scratch TIG welding this machine will be pretty limited. People that give this machine a bad review because they can't AC TIG weld aluminum with it or it only goes to 70 Amps in Tig and stick didn't do enough homework before they purchased this machine . If unsure, reach out to Eastwood they seem more than happy to help. Time will tell if this machine lasts but their warranty is good and they have a whole section of spare parts for their machines .

25 de abril de 2024
Opinión espontánea
Logotipo de Eastwood

Respuesta de Eastwood

Thank you for your kind words!

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