EasyDNA AU Opiniones 

I thought this company was Australian…
I thought this company was Australian which is why I went with them for their AncestryDNA test despite the premium price compared to leading US competitors. I thought this would mean my genetic material would be safer under Australian law. It is true that if I had done more research I would have realised this, but the homepage and ancestry page said nothing about it being sent to third parties. You also are not sent the full terms and conditions to read and approved until after you have already purchased a kit. Also, I thought I would be able to get a raw copy of my Dna markers - however it was only revealed after the Dna kit has arrived in the terms of conditions that they do not allow this (or will charge a large fee and make you fight for it). Secondly, on their website it 6-9 weeks. Again this is misleading. You think the results will arrive in 6 weeks but I was given a result date for over 2 months after not just the Australian team, but the international team they were sending my sample too had received the sample. I did not appreciate the customer service when the Australian admin team received my sample, and said I had to complete a new consent form because I ticked the Ancestry + ancient origins box and not just the ancestry box because I thought I would like to purchase the $2 ancient origins subscription on top of my standard test. The consent form has multiple options which was confusing. It would make more sense for them to just print a consent form for inclusion that is unique to the specific test purchased to avoid mix up. FINALLY, the results were provided through a webpage link that did have my genetic ancestry results but all explanation was for generic human origins and there was no explanation of my specific results. And no generic explanation of anything after my top 3 gene pool percentages. There is also no button allowing me to download the report in pdf from the US company that actually did the analysis HomeDNA. Very basic, and I would only consider this report worth it if I had paid $50 not $275. So yes, please do more research then I did before choosing an ancestry DNA company and don't trust the .au! I missed the deadline to put in my customer number but I will do it this time.

I ordered a hair testing kit. It arrived. I took my hair sample and put it in the bag provided. I then had to post it to New Zealand. This cost substantial postage.
Now, about 2 months later, my sample has been returned to me as the mailing address was unknown.
Would definitely not recommend.

I changed my mind and asked for a refund and the clinic refunded the money with a small fee.

Ordered two bird dna tests 4 weeks ago. They took my money, but heard or received nothing.
Looking at the reviews I am not the only one.
Curious to see if they will refund, or reply.

This is a scam $365 later wont answer phone after 3 weeks reported

EasyDNA is operating a slapjob barely held together operation in Australia and have failed us immensely.
Do not use them. Go anywhere else.

They booked a pickup for our urgent testing sample, only to completely screw up that proces and then become rude and hostile towards me when I requested assistance / a refund. Blaming me for how they "operate" there business and collection in Australia. Simply abhorrent - I cannot emphasise strongly enough that they do not deserve your money or mental load. Go anywhere else. If you are with them, than I pray to all the is holy you don't get customer service rep "Asia" hostile child playing at customer service. 1 star is generous.

Great service, I did everything online. It was smooth, paperwork was not straightforward but could have been solved with some extra signatures. Overall a great service

The test and instructions are pathetic. They assume everyone knows how to use a lancet. The collection strip calls for 5 samples on the same strip. It is impossible to avoid contamination. We could not draw enough blood from the first lancet so they generously offered to send another 3 for $18. Avoid like the plague. EasyDNA are absolute amateur's. And things being kind.

After initial email enquiries, ordered a hair follicle 7 panel drug test, process was smooth, results were available within timeframe stated by website, was a smooth process, no issues, would use again, highly recommended.

I am sure this is a scam. Very quick to take money. The kit was sent out and the instructions did not even match the contents. I did the test and returned with samples, after that they cut off all contact ignoring my emails. Not to be trusted. I have lost my money and time.

We used this service to test our German Shepherd for a genetic abnormality (DM). The service from start to finish was very professional, quick, and reasonably priced. I would strongly recommend this to anyone who is considering a DNA test.

Incompetent staff and they lack moral values. I called to get help with an urgent case. They Purposefully delayed the process by 3 weeks and then advised that they can't proceed.

I ordered a DNA kit to determine if my second set of twins were identical or fraternal. The kit came very quickly and instructions were very easy to read. Unfortunately in my sleep deprived state I may have ticked both male and female but someone called me to clarify as soon as the samples came in to clarify.
I received an email when they received the samples and was extremely surprised how fast the results came back and how easy they were to read. They are fraternal if you are wondering and first set identical.

The service was great. They sent the test immediately and I had my results back sooner than expected. I would definitely recommend their service.

I’ve had to do 2 dna test one lot in 2020 & 2024

2020 I done a home dna test and court approval dna test, they very understanding and respectful of why I needed the dna a testing and did a fast turn around both times for them test

2024
I did a at home dna test to find out the father of my child. I ordered last Friday 25/10 and got the results today so 2 days sooner then expected, I wasn’t judge at all and was super understanding the test is easy to understand and they happy to answer any questions I had

No longer needed test kit contacted them by phone to cancel testing kit was told to send email which did was also told on pH once email received would get full refund as test hadn't been sent, 2 days after that and alot of emails later rang them asked to speak to admin no one was available as the case manager was on leave and the higher manager also was away, customer service then gave me phone number for parent company and I rang them to leave a msg later in day the accounts manager rang me and also confirmed I would receive a full refund of purchase said he couldn't do anything until case manager was of leave and approved it, today got email from case manager stating that due to term and conditions I would lose $66 which is ment to cover shipping and test costs, I explained to her that I was told it hadn't been dispatched and if had I haven't received it she apologised and said would look into it and let me know later this afternoon which didn't happen, very poor customer service, and very poor policies relating to refunds so my advice here is make sure if you order a kit you use it other will lose part of the $$ you paid, I really think that I am entitled to full refund as still havnt received parcel with test kit and was told by two seperate people who represent easy DNA I would get full refund

I was so nervous I have had to have 2 lots DNA done and the girls have been great answered all my questions and made both processes so easy thank you heaps

This company sent us faulty saliva tubes, after my partner and filled them up and followed instructions carefully, resealed and shook them. We put them in the box to send back and they started leaking everywhere.

I have been trying for months to get replacement DNA kits and they have been very unresponsive to my emails. When they finally did respond, they told me I would have to pay another $140 each for the replacement kits, and said that I just didn’t seal them properly. I do NOT recommend this company. A waste of money for me.

Such an easy process start to end. Order was easy the website was simple to use and the kit arrived quickly. The customer service from this company was second to none and my concerns were answered with a return email as well a follow up phone call. Results received within 7 days. Highly recommend this company.