edel-optics.co.uk Opiniones 

6378
TrustScore: 3.5 sobre 5

3,5

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Considerably cheaper than all other online retailers, and delivered from Germany to the UK within 36 hours of purchase. Glasses came very well packaged, in a sturdy, padded box. Will most definitel... Ver más

Valorada con 1 estrellas sobre 5

Ordered on 15th July a Ralph Lauren pair. Received an order confirmation email saying I'd receive a dispatch email shortly. 27th July still nothing (!), so I had to call them. First operator didn't sp... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Απάτη στείλανε την παραγγελία χωρίς γυαλιά μέσα στο κουτί και πλήρωσα 415€. Και όταν τους αποζημίωσε η κούριερ και ήταν να μου επιστρέψουν τα χρήματα μου γράψανε mail ότι η εταιρεία edel optics πτώχε... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Have bought from Edel-Oprics several times. Cheapest online for the sunglasses I wanted. Free delivery, bought one day, arrived the next. Securely packaged. Absolutely love the sunglasses. Come comple... Ver más

Información sobre la empresa

  1. Tienda de gafas de sol
  2. Proveedor de lentes de contacto
  3. Mayorista de gafas

Escrito por la empresa

Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

6 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,5

Todas las opiniones

(6378)

7 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Oakley Sunglasses

I had been looking to purchase a pair of Oakley Radar EV TDF edition sunglasses for a while now. I stumbled on this company and they had the sunglasses on sale far cheaper than any other company. I read some of the negative feedback, which was mostly about delivery delays. My sunglasses were in stock so thought I’d take a chance. Sunglasses arrived within 5 days, communication was good and the Oakleys are spot on with all the correct case, authentication etc (I have a couple of pairs of fake Oakleys from China so know the difference).

15 de septiembre de 2022
Valorada con 1 estrellas sobre 5

Purchased Prada sunglasses

Purchased Prada sunglasses which were faulty and still within guarantee. Edel-optics have ignored all my attempts to contact them for a replacement/repair.
Extremely unhappy with the level of service and would not buy from them again! DO NOT BUY FROM THIS COMPANY.

12 de septiembre de 2022
Opinión espontánea
Logotipo de edel-optics.co.uk

Respuesta de edel-optics.co.uk

Dear Jeffrey 
We are very sorry that the glasses didn't arrive in perfect condition. 
Best regards Edel-Optics

Valorada con 1 estrellas sobre 5

I have not received my purchase

I have not received my purchase. Nearly three weeks now.

9 de septiembre de 2022
Logotipo de edel-optics.co.uk

Respuesta de edel-optics.co.uk

Dear Joshua, 
we are sorry that our shipping company has needed a couple of days longer than usually to deliver your order. According to the tracking information, the parcel arrived to you last Friday. 
We hope that you like your new glasses!
Kind regards, 
Edel-Optics

Valorada con 5 estrellas sobre 5

I was a little nervous ordering from an…

I was a little nervous ordering from an unknown web retailer but I decided to give Edel Optics a try and the service and product have been amazing. Communication from start to finish has been brilliant. I'd happily use them again - thumbs up from me.

7 de septiembre de 2022
Valorada con 5 estrellas sobre 5

Third time and still good

This is the third order I have made with edel optics and as with the previous 2 was processed quickly and no issues with their system at all. I'd you go through a Google search there are also significant savings to be had.. the only issue I had was with the delivery via UPS. Was supposed to arrive on the 25th but didn't I didn't receive it until 30th August after they failed to deliver twice..

25 de agosto de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

Overcharged in a box

Very happy with glasses . When I picked the glasses up the box they were in was all battered and paying that price for delivery off £ 9 plus was so steep if I had known how much it was I would not have bothered 😕 in a terrible delivery of a battered box .recommended watch there delivery charges ?

1 de septiembre de 2022
Logotipo de edel-optics.co.uk

Respuesta de edel-optics.co.uk

Hello Michael,

Thank you for your reply,

First of all, we'd like to sincerely apologize for the condition of the package delivered to you.

We have packaged your purchase with care and gave it for the shipment to the UPS.

According to your explanation, it seems that UPS has not taken good care of the package,
and we are really sorry for this inconvenience.

Of course this is annoying, and we really understand your frustration, We really want to help you with your order. 

If the product was damaged, please use our UPS RETURNLABEL for the return and let us know in reply to this email,
whether you would like a refund or a replacement delivery.

We will then arrange this as quickly as possible.

We thank you for your patience and understanding !

Best regards,
Your Edel-Optics Team

Valorada con 1 estrellas sobre 5

Order never arrived, still no refund

I ordered sunglasses on 4th June which never arrived, I’ve asked for the order to be cancelled and refunded but not heard anything. It’s a shame because my partner ordered glasses and received them in 2 weeks but my experience has been terrible. I’m still chasing for a refund now in August.

4 de junio de 2022
Opinión espontánea
Logotipo de edel-optics.co.uk

Respuesta de edel-optics.co.uk

Hello Jacqui ,we are really sorry but had a lot of volume of emails, and unfortunately, we couldn't process your request on time.
Unfortunately, the article you choose was not in stock, and it was promised by the manufacture to be delivered within 1-2 weeks.
Furthermore, we tried to get the product from the manufacture, but unfortunately, we did not get an exact delivery date for the model.
We want to apologize also in advance, we had a delay generally on refunds. 
After your request was reviewed, the refund was successfully made by our accounting department.
Best regards,
Edel-Optics

Valorada con 5 estrellas sobre 5

Timely delivery

Timely delivery, frames as described and great price! Will purchase again - 5 stars. Originally a bit hesitant as never used an online provider but will definitely purchase again.

26 de agosto de 2022
Valorada con 5 estrellas sobre 5

Good online shop

Very quick delivery and they were selling the glasses I was after for the cheapest price online.

I've fortunately not had to use their after sales service yet.

25 de agosto de 2022

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más