Brilliant, the whole process was easy to complete, Lisa Thompson looked after my remortgage and texted messaged and emailed when any information was required. If any information was required before... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
It is great that you have full transparency with Enact through the Case Tracker. It is such an efficient tool for both parties and made the process seem effortlessly smooth. Fully recommend.
La empresa ha respondido
I was honestly surprised how quickly and effectively Enact has brought my remortgage case from start to finish. They managed to complete everything within 2 weeks! I didn't even think it was possibl... Ver más
La empresa ha respondido
This firm took on our house sale and after several weeks and having being sent the deeds decided the job was too complicated for them and lay outside their expertise. So we had to start again and find... Ver más
La empresa ha respondido
Información sobre la empresa
Acerca de Enact Conveyancing
Escrito por la empresa
- 20+ years of conveyancing experience
- Available 8am until 8pm – we work around your lifestyle
- Get real-time updates online to track your sale/purchase
- Join over 2 million people who have completed their transactions with Enact
- Receive a fast, reliable and stress-free conveyancing service
Established in 2000, Enact Conveyancing has been at the forefront of the conveyancing market, working with over 2 million customers since launch. Our focus is on delivering high-quality, efficient, and innovative property and conveyancing services.
Our experienced conveyancers are passionate about the work they do and pride themselves on providing you with an outstanding, personalised service from start to finish.
Moving house can be a stressful and complex process, that is why our conveyancing team is on hand from 8:00 am to 8:00 pm Monday to Friday to help you every step of the way.
We also provide you with access to our market-leading online case tracker, allowing you to view vital information, complete paperwork, and contact your dedicated case handler through secure messaging at a time convenient to you.
Visit our website to find out how we can help you, or to get an instant conveyancing quote. Visit our website Contact us
Información de contacto
4,5
Excelente
13 mil opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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First Class Service
Absolutely first class handling of our application. Daisie in particular was helpful, informative and very patient when we had questions. High quality customer service delivered by people who obviously care about the people who use the service.
17 de abril de 2026
Opinión espontánea
Enact conveyancing was an excellent…
Enact conveyancing was an excellent service and very easy and helpful in all of the processes.
Sue seaward was amazing in helping me through my remortgage and making the entire processes very smooth.
9 de abril de 2026
Opinión espontánea
Really helpful throughout the whole…
Really helpful throughout the whole process. Made everything run really smoothly. Highly recommended
26 de marzo de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Kept Informed 10/10
The case tracker keeps you informed very well so re-mortgaging was made simple & pain free
20 de abril de 2026
Opinión espontánea
Respuesta de Enact Conveyancing
Good Afternoon Simon M, thank you for your great feedback! I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Effortlessly Smooth
It is great that you have full transparency with Enact through the Case Tracker. It is such an efficient tool for both parties and made the process seem effortlessly smooth. Fully recommend.
20 de abril de 2026
Opinión espontánea
Respuesta de Enact Conveyancing
Good Afternoon Daniel Casey, thank you for your great feedback! I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Brilliant
Brilliant, the whole process was easy to complete, Lisa Thompson looked after my remortgage and texted messaged and emailed when any information was required.
If any information was required before I had replied to a message then I would be called to complete my remortgage on the specified time line.
Also thanks to ERL Financial and Santander.
20 de abril de 2026
Opinión espontánea
Respuesta de Enact Conveyancing
Good Morning Paul adamson, thank you for your excellent feedback! I'm really pleased that you found the service efficient and I'll be sure to pass on your comments to Lisa. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Very efficient and helpful
The Enact staff were very responsive and helpful. The site is easy to use, making it simple to track the process.
4 de marzo de 2026
Opinión espontánea
Respuesta de Enact Conveyancing
Good Morning ganesh gurung, thank you for your great feedback! I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
very nice and smart experience
Was very nice and smart experience, all online, I uploaded the documents , I saw in real time the process, staff very responsive, polite, absolutely brilliant. Thanks
17 de abril de 2026
Opinión espontánea
Respuesta de Enact Conveyancing
Good Morning alex jan, thank you for your brilliant feedback! I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Enact staff were very efficient
Enact staff were highly efficient in providing information promptly. There was always someone available to explain processes and answer any questions. Managing everything through the tracker also made the process smoother and reduced the need for paperwork.
1 de abril de 2026
Respuesta de Enact Conveyancing
Good Morning Miss MERCY FREMPOMAA ANTWI, thank you for your excellent feedback! I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Very transparent
Very transparent and a great platform to review updates and progress.
17 de abril de 2026
Opinión espontánea
Respuesta de Enact Conveyancing
Good Morning Cornelis Van Der Walt, thank you for your great feedback! I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Avoid
4 months to complete a remortgage, disappointing communication. I'd avoid
17 de abril de 2026
Opinión espontánea
Respuesta de Enact Conveyancing
Good Afternoon Cory .B, I am extremely sorry to read your comments. Unfortunately, I will not be able to locate your details on our system based on the information provided. I will contact you via Trustpilot for further information so I can escalate this to a senior manager. Kind regards, Abbie
Helpful staff.
Overall I had an ok experience, have not done this before so not sure what to expect, found it slightly cumbersome, but got used to it as the process went on. When I did need to speak to anyone I found them very helpful.
1 de abril de 2026
Respuesta de Enact Conveyancing
Good Afternoon Haj, thank you for your great feedback! I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
if you are happy to wait forever for…
if you are happy to wait forever for them to pick up the phone then go ahead!!
17 de abril de 2026
Opinión espontánea
Respuesta de Enact Conveyancing
Good Afternoon Ahmet Ismail, I am extremely sorry to read your comments. Unfortunately, I will not be able to locate your details on our system based on the information provided. I will contact you via Trustpilot for further information so I can escalate this to a senior manager. Kind regards, Abbie
The service was very easy to use on a…
The service was very easy to use on a portal with live chats. Shannon Moore assisted me with this process and I am very pleased with how easy everything’s been. Thank you.
17 de abril de 2026
Opinión espontánea
Respuesta de Enact Conveyancing
Good Morning dean., thank you for your excellent feedback! I'm really pleased that you found the service efficient and I'll be sure to pass on your comments to Shannon. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Great experience with Enact Conveyors
Great experience with Enact Conveyors. The team is professional, responsive, and easy to work with. They really understand what the client needs and deliver high-quality solutions on time.
Everything was handled smoothly from start to finish, and the final result exceeded expectations. Their attention to detail and willingness to customize solutions really stand out.
A special thank you to Mathew and Adam, who were excellent to work with and very supportive throughout the entire process.
Highly recommended for anyone looking for reliable conveyor system experts.
16 de abril de 2026
Opinión espontánea
Respuesta de Enact Conveyancing
Good Morning Betty, thank you for your excellent feedback! I'm really pleased that you found the service efficient and I'll be sure to pass on your comments to Matthew and Adam. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Excellent service from start to…
Excellent service from start to completion, The BTL mortgage was dealt with in a very processional and speedy manner, staff were always very helpful and the system was very easy to use.
1 de abril de 2026
Opinión espontánea
Respuesta de Enact Conveyancing
Good Morning Rachel, thank you for your excellent feedback! I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Thank you
Tegan handled case promptly and thoroughly. Thank you
16 de abril de 2026
Opinión espontánea
Respuesta de Enact Conveyancing
Good Morning Mr U K Gajawada, thank you for your excellent feedback! I'm really pleased that you found the service efficient and I'll be sure to pass on your comments to Tegan. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Slow and costly
Unfortunately, we have had a really disappointing experience. There is an inconsistent line of communication, with multiple new email chains being sent and at times, they have missed key communications or notes left on the file. oversight and a lack of response. Ultimately, there is a lack of urgency in how they handle their work.
We're incredibly disappointed by their lack of professionalism and accountability Overall, their slow response rate has meant that we are incurring additional financial fees on our remortgaging situation.
16 de abril de 2026
Opinión espontánea
Respuesta de Enact Conveyancing
Good Afternoon GABRIELE, I am extremely sorry to read your comments. Unfortunately, I will not be able to locate your details on our system based on the information provided. I will contact you via Trustpilot for further information so I can escalate this to a senior manager. Kind regards, Abbie
Serious delays, poor communication, and failure to manage a time‑critical remortgage
Enact Conveyancing were instructed by Santander to act on our remortgage, with a clearly stated and time‑critical requested completion date of 1 April 2026. Enact were fully aware that failure to meet this deadline would result in our mortgage reverting to the lender’s standard variable rate, increasing our monthly payments significantly.
Despite this, the handling of the case was wholly unsatisfactory:
We were told that key documentation had been issued at the point of instruction, yet nothing was received.
Replacement documents were only sent after we chased on 18 March, and they did not arrive until 26 March, leaving virtually no margin to meet the completion deadline.
We returned all paperwork immediately by recorded delivery; it was confirmed as received on 30 March.
Multiple chasers on 7 and 10 April were ignored.
We received no proactive update from Enact and only obtained confirmation that documents were being progressed after our mortgage broker intervened on 13 April.
Enact also raised queries regarding a historic Bank of Ireland charge, despite having acted on our previous remortgage some years ago, which raises serious questions about file review quality and why this issue was not identified far earlier in a time‑critical transaction.
I raised concerns directly via Enact’s case tracker for our assigned case manager, yet received no acknowledgment or response at all. The complete absence of engagement left no option but to escalate the matter formally to Enact’s Complaints Team.
As a direct result of these delays, lack of communication, and poor case management, the remortgage did not complete by the requested date. This caused avoidable stress and exposed us to foreseeable and significant financial detriment.
Based on our experience, Enact Conveyancing cannot be relied upon to manage time‑sensitive matters or to communicate effectively. We would not recommend them where deadlines, accountability, or basic responsiveness are important.
16 de abril de 2026
Opinión espontánea
Respuesta de Enact Conveyancing
Good Afternoon Shona Evans, I am extremely sorry to read that you are not happy with the service that you are receiving. I have located your file and escalated this to a senior manager to be reviewed as soon as possible. Kind Regards, Abbie
There whenever you need them
There whenever you need them. Thanks for a smooth straightforward process.
1 de abril de 2026
Opinión espontánea
Respuesta de Enact Conveyancing
Good Morning Taibia Adnan, thank you for your excellent feedback! I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
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