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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Products poorly made with short lifespan over 7 plug units failed so far. Support is a complete joke extreme waits for reply .and when they do come back it's not care attitude it's out of warran... Ver más

Valorada con 1 estrellas sobre 5

Purchased unit week ago could not get it too work contacted tech support. Took 3 days to respond. got it functioning. But couple of issues dashboard would not auto update, reading were on average 400-... Ver más

Valorada con 5 estrellas sobre 5

Quick delivery of part ordered. Had no need to contact them so cannot comment on CS etc. Installation of MIHO043 master/slave light switches OK. Wiring not exactly as the included leaflet but so long... Ver más

Valorada con 4 estrellas sobre 5

I'm currently using a hub with 4 TRVs, 2 sensors, 1x light switch, 1x WiFi plug, 1x 4 way lead and an adaptor. No issues setting up and all work as intended. I have them all interacting with Google as... Ver más

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2,4

Malo

TrustScore: 2.5 sobre 5

537 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,4

Todas las opiniones

(537)

2 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Answered my query next day. Ordered my item with no issues and it was here in a matter of days. My dad is delighted with his extra remote! Thank you.

24 de octubre de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

Falsely adverted integrations

Falsely adverted in their site and packaging that their products worked with Nest, but they don’t! I know it’s because Google changed the way it worked, but they need to remove this claim.

23 de octubre de 2019
Opinión espontánea
Logotipo de Energenie

Respuesta de Energenie

Dear Richard,
Thank you for your review. As you rightly mention Google has removed its 'works with Nest' platform, and all reference to Nest should have been removed from our website. Unfortunately I see that Nest is still mentioned, and I have asked our marketing team to address this and get it removed.
Regarding the packaging and supplied instructions, there is nothing we can do about product which is in channel just now, but we are updating instructions and will be publishing them online.

Best regards
Energenie

Valorada con 3 estrellas sobre 5

Great concept, unreliable product.

Idea behind the product is great, but the product itself (radio controlled 4 socket multiplug), a bit less. I needed new one because old one's 3 out of 4 plugs stopped responding to the remote. I've been using it for over a year - not much, but ok, maybe less sturdy piece. I liked the product general concept, so I got 2 new ones, 1 for replacement, other in case I need it somewhere else. Now I'm using the second new one as a replacement for the first new one... The first of new ones lost responsiveness on one of the sockets, after just few weeks of use.

14 de octubre de 2019
Opinión espontánea
Logotipo de Energenie

Respuesta de Energenie

Hi Semcorda, have you been in touch with our support team. If not please do so and we will replace the faulty products for you.

Kind regards
Energenie
https://energenie4u.co.uk/about_us/contact_us/

Valorada con 5 estrellas sobre 5

Energenie New WiFi Plug - marked improvement

Energenie - WiFi plug.
Before I begin my review, my top tip is to plan what you want to achieve out of your connected home and why. It's a big commitment and not cheap to buy an automated set-up and you dont want the company to vanish. I built my system up over 24 month and that's why I chose Energenie. They have an array of products that meet be those who are technically engaged and those who just want it to 'do what it says on the box'.
Energenie are always looking to improve and move forward. Their customer service is responsive, so great if you are struggling or have a suggestion. This latest Wifi plug is a leap ahead of others bulky offerings, which means a double socket is still a "double socket". What do I mean? You'll understand if you choose a different brand !!! Energenie wifi plugs are small and do a great job. Trust me.

16 de septiembre de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

I'm a electrician installed at a third…

I'm a electrician installed at a third party address easy install need 35mm back box's ( light switch) two way switches need to have feed and switch line at master switch. Have yet to see lights go on and off indpendently as others have reported

9 de septiembre de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

The timer works well but the selection…

The timer works well but the selection of the time duration is unmarked and not described in the instructions. To select half an hour the indicator is placed in the top position, to select one hour move the indicator one click down, for three hours two clicks down and for eight hours four clicks down.

20 de agosto de 2019
Opinión espontánea
Logotipo de Energenie

Respuesta de Energenie

Hi, thanks for your review. The ENER001-V should have the time settings marked on the side next to the sliding switch. If this is not the case please contact us directly by visiting https://energenie4u.co.uk/about_us/contact_us and provide a photograph.

Many thanks,
Paul
Quality and Certification Manager

Valorada con 1 estrellas sobre 5

Constant glitches

Constant glitches! on my 5th Gateway (they may send for free but I am bored of trying with them). I made an effort to contact the technical director through Linked in as I thought I would give him a chance to defend his shoddy products before I went public but clearly doesn't care as no response!

18 de agosto de 2019
Opinión espontánea
Valorada con 3 estrellas sobre 5

Great idea, just temperamental! (PC Automatic Standby Shutdown)

This is my third gang. I've found they work great for a period, then they don't switch off automatically. You hear the clunk sound but the gang stays on. I've later found that if you bang / thump the unit it seems to work again.
The concept is brilliant, it just needs a tweak guys! All three gangs have experienced the same issue which were purchased approx a year apart.
No response from tech support.
I don't think I can justify buying another.

27 de julio de 2019
Opinión espontánea
Valorada con 2 estrellas sobre 5

Order Dispatched a week late

Placed an order on the 1st July one week later no sign of order despite order confirmation advising product would be shipped next day (1-5 day deliver time)

Chased Order and was advised it hadn't shipped until 8th July

Disappointing delivery/service, product itself is brilliant

16 de julio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good product.

These are the best products for turning appliances on/off. It's a shame they changed the battery on the handset,when the battery runs out I have always had to replace the handset as its impossible to replace the battery.

11 de julio de 2019
Opinión espontánea

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