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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Products poorly made with short lifespan over 7 plug units failed so far. Support is a complete joke extreme waits for reply .and when they do come back it's not care attitude it's out of warran... Ver más

Valorada con 1 estrellas sobre 5

Purchased unit week ago could not get it too work contacted tech support. Took 3 days to respond. got it functioning. But couple of issues dashboard would not auto update, reading were on average 400-... Ver más

Valorada con 5 estrellas sobre 5

Quick delivery of part ordered. Had no need to contact them so cannot comment on CS etc. Installation of MIHO043 master/slave light switches OK. Wiring not exactly as the included leaflet but so long... Ver más

Valorada con 4 estrellas sobre 5

I'm currently using a hub with 4 TRVs, 2 sensors, 1x light switch, 1x WiFi plug, 1x 4 way lead and an adaptor. No issues setting up and all work as intended. I have them all interacting with Google as... Ver más

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2,4

Malo

TrustScore: 2.5 sobre 5

537 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,4

Todas las opiniones

(537)

2 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Absolute garbage do not buy will work…

Absolute garbage do not buy will work onece then never again. Gateway looses pairing and relies on Ni Home website to work,.. Website is off line more than on so basically the whole system is totally useless

3 de noviembre de 2018
Opinión espontánea
Logotipo de Energenie

Respuesta de Energenie

Hello Ian,
We did receive your message and have replied but we do need some more information from yourself before we are able to fix the issue. Could you please email us at enquiries@energenie4u.co.uk and we will look into this as a matter of urgency.
Kind Regards,
Nicky
Customer Services Manager

Valorada con 5 estrellas sobre 5

Good Company, Great products....

I have used Energenie remote controlled sockets for years. Now that my mobility is severely reduced thanks to multiple sclerosis, remote controlles are a great help but many RF just don’t do what they should. Energenie however really do and recently I had cause to contact the Company because I had a problem with one button on a remote handset. The help was very quick and so good, so that is another reason for buying this product.

Highly recommended!

Many thanks!

3 de noviembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

The point if failure on these seems to…

The point if failure on these seems to be the plastic collars attsched to the rad heads. 28 or 30 arent clearly marked and the practice insertion of the tabs insufficiently clear. I have two which niw have worn out threads on the colars and two with tabs inserted which required me chanical extraction. The ones which were put on right first time are fine but the mistakes have irreparable damage it appears.

15 de octubre de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

item ordered did not work

item ordered did not work. remote control dead. No response to email requesting replacement during next working day. Would give zero star if possible as item DOES NOT WORK.

EDIT after replacement device supplied: The request to review was sent too soon to allow delivery, testing and assessment of the product. Want a review: give a little time for the customer to use it or for the company to resolve any issues, don't send request to review almost before the goods have arrived!

15 de octubre de 2018
Opinión espontánea
Logotipo de Energenie

Respuesta de Energenie

Hi Roger, I've checked our records see that you e-mailed us on Sunday 14th October, and that we responded to you on Tuesday 16th October, and sent you a replacement hand controller. I'm sorry we were not able to respond to you sooner but hopefully all is OK now.


Best regards, Paul
Quality & Certification Manager

Valorada con 5 estrellas sobre 5

Very easy to find the product I needed.

Very easy to find the product I needed.
The only hickup was paying and probably not Energenie's fault. When finalising debit card payment the system (whose I do not know) froze.
I emailed farah and not only did she ring me she confirmed by email.
Great service

18 de septiembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Initial problems with payment were resolved quickly

Initial problems with payment on their website - so I contacted the company.

As expected, they were very attentive and helpful. Details taken, and a call back within 15vminutes to confirm that my order had gone through and was being processed. A pleasant sincere apology for the problem, and delivery as promised three days later.

Can you ask for more?

10 de septiembre de 2018
Opinión espontánea
Valorada con 2 estrellas sobre 5

The Energenie system would be…

The Energenie system would be fantastic, but it seems to interfere with other wireless devices. The result is that some sockets switch randomly on/off, and some other devices can be affected by the energenie system.

3 de septiembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Simple and Reliable

They work out of the box and are configured simply. I am using one to auto shutdown a 3d printer after a print job finishes - using octoprint on a raspberry pi.

31 de agosto de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

After searching online I was pleasantly surprised…

After searching online I was pleasantly surprised when I found a British made product direct from the manufacturers. If you are proud of British manufacturing look no further. Products will only get better and most of the money stays at home.
Saying that, I bought this for a friend and they reported that it needed a battery that wasn't supplied. I don't remember seeing a "batteries not supplied" warning so maybe that should be added to the website.

26 de agosto de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good start to home automation

Quick delivery of part ordered. Had no need to contact them so cannot comment on CS etc. Installation of MIHO043 master/slave light switches OK. Wiring not exactly as the included leaflet but so long as you understand your wiring and are comfortable with electrics should not be an issue but do bring an electrician in if you're not sure. Bought a 1-gang 10mm spacer from Screwfix (5782J) to aid installation.

12 de agosto de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

Made the order but status unknown

Made the order: WEB0006254-5986, did not receive a confirmation email. Sent a query to otadd at powerconnections.co.uk but no reply, have sent reminder.
Do not know status of order or delivery by email
Post Update :
Ordered it for my daughter who had received it in good time.
Was expecting communication to AliExpress standard!

21 de julio de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

MiHome smart products and alexa

Excellent products. We are currently trying different parts of the MiHome range in combination with Alexa to convert to a smart home. So far tried a double socket, 2 way dimmer, normal light switch, motion sensor and electric monitor. Response time is excellent. Missed out on 5 stars because every now and then our dinning room light randomly turns on (not sure if this is a result of minor power surges) and I have recently had problems with the slave switch for the 2 way dimmer, limited wiring options means you must have an existing 3 core strap line running to your slave switch where as out 1990 install has a 2 core strap with the switches live running from the slave socket back to the light live connection removing the need for a 3 core strap. This means I can’t use the slave switch unless I re-wire. Waiting on energenie customer services to come back with a solution. If all goes well should be moving onto the heating products soon and kitting our the rest of the house with smart gear!

8 de julio de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

Not sure if I'm reviewing the company…

Not sure if I'm reviewing the company or the product here but usually the first bit is the company so on that basis... Products are well described although sometimes it takes a bit of searching on the web site to find them. For example, if you want a pack of four individually radio-controlled socket adapters you'll find them under eco-electrical products along with a range of 4 (and more)-way extension leads. But if you want a radio-controlled 4-way extension lead then you'll need to look in a different section of the product listing. Marks down for that. But once you've found what you want, ordering is easy and delivery is fast and free.

26 de junio de 2018
Opinión espontánea

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