I went into Ernest Jones Bath 16/07/26 lunchtime looking to buy a watch. I said I will be buying but not today just looking today (I had a £3K budget). Only to be told most watches are in the window... Ver más
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I went into Ernest Jones Bath 16/07/26 lunchtime looking to buy a watch. I said I will be buying but not today just looking today (I had a £3K budget). Only to be told most watches are in the window... Ver más
La empresa ha respondido
We bought a watch for our daughter's 18th. The manager who served us was friendly, patient, knowledgeable and helpful, stating we could have a full refund if she did not like it. She did like it and w... Ver más
Went in today with my sister as she wanted some rings cleaned and re-coated and a watch repaired. Greeted by the assistant manager Craig who was very pleasant and helpful. I then decided to have my en... Ver más
La empresa ha respondido
We would like to thank Kieran in the Bath store for helping us find the perfect ring ! He was extremely helpful and engaging whilst also being very patient as we took a while trying on various ring... Ver más
Escrito por la empresa
29 Stall Street, BA1 1QF, Bath, Bath, Reino Unido
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Maria was super helpful getting Judy’s engagement ring replated in time for the wedding. We also bought wedding rings while we were there!
Young man serving us extremely astute. Noted jeweller type I wore and guided me to something I would not have asked for but I loved it. He thought outside the box. Well done
A great range of lovely pieces to see and choose from. It was my first time to buy a delicate piece for me, very special day. Staff well prepared and amable.
Great advice and help from salesman on purchase of gold chain , thank you
Saw a watch on display in Ernest Jones a baume and mercier Ltd edition staff couldn't have been more helpful, thanks to all the staff at Ernest Jones at Bath
Excellent service bought my ring in 15 min
Service was very nice ,gentleman was great help .
KR
Ang
Very efficient service and delivery, thank you..
Ordering was no problem but delivery didn’t happen when advised, i visited the store to ask if it had been delivered but the store manager said they didn’t have time to look, called the customer helpline 3 days later as still hadn’t heard anything & was advised that because it was internal delivery to store they had no way of finding out where it was & the best thing to do in future would be get home delivery

Respuesta de Ernest Jones - Bath
Watch purchased online. Package did not include an instructions nor was there a plastic protective covering on the watch face. After a visit to one of your stores, it was confirmed that it was likely the watch had been taken from store shop window. We feel this should be explained on the website prior to purchase.
We booked an appointment at your store, we feel that if your stores are going to operate a queuing system it should be indicated prominently that customers with appointments will be seen as priority & they should make themselves known on arrival before joining the queue.

Respuesta de Ernest Jones - Bath
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