Ernest Jones - Glasgow Arcade Opiniones 

14
TrustScore: 4 sobre 5

4,2

20 - 23 Argyle Arcade, G2 8BA Glasgow, Glasgow Argyle, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Arlene couldn’t have been more helpful when I was looking for an eternity ring today. Sadly the ring I wanted to try is made to order, however Arlene was able to see if there was one albeit in a large... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

My daughter bought me a bangle for my 60th birthday each time I wore it the flimsy snake catch opened and the bangle kept falling on, I took the bangle back to the store in Argyle arcade as the little... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was able to order this present and my daughter can pick it up for me. Perfect

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Arlene was so lovely and helpful Great service!!

La empresa ha respondido


Información sobre la empresa

  1. Joyería
  2. Servicio de reparación de joyería
  3. Servicio de reparación de relojes de pulsera
  4. Relojería

Sobre Ernest Jones - Glasgow Arcade

Escrito por la empresa

Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.

Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,

Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.

The Watch Experts



As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.

We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.

At Your Service



We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.

Here For You From ‘I Do’



From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.

Información de contacto

  • 20 - 23 Argyle Arcade, G2 8BA, Glasgow, Glasgow Argyle, Reino Unido

  • 01412217447

4,2

Muy bueno

TrustScore: 4 sobre 5

14 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(14)

603 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I was able to order this present and my…

I was able to order this present and my daughter can pick it up for me. Perfect

14 de diciembre de 2023
Opinión espontánea
Logotipo de Ernest Jones - Glasgow Arcade

Respuesta de Ernest Jones - Glasgow Arcade

Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela

Valorada con 5 estrellas sobre 5

Arlene

Arlene was so lovely and helpful
Great service!!

25 de noviembre de 2023
Opinión espontánea
Logotipo de Ernest Jones - Glasgow Arcade

Respuesta de Ernest Jones - Glasgow Arcade

Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela

Valorada con 5 estrellas sobre 5

Arlene couldn’t have been more helpful…

Arlene couldn’t have been more helpful when I was looking for an eternity ring today. Sadly the ring I wanted to try is made to order, however Arlene was able to see if there was one albeit in a larger size, for me to at least see it in person before I make the decision to buy. Overall happy with the professional but friendly service given.

16 de noviembre de 2023
Opinión espontánea
Logotipo de Ernest Jones - Glasgow Arcade

Respuesta de Ernest Jones - Glasgow Arcade

Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela

Valorada con 1 estrellas sobre 5

Poorly made bangle with even poorer customer service

My daughter bought me a bangle for my 60th birthday each time I wore it the flimsy snake catch opened and the bangle kept falling on, I took the bangle back to the store in Argyle arcade as the little clasp had broken off when it had fell. I was told the girl couldn’t do anything and the manager would deal with it when she was in. We received a phone call from the manager who said it was well worn and looked like accidental damage. I told her it had only been worn 3 times and had fallen to the ground each time I had wore it. We went in to collect the bangle the manager stated she had left a message on my husbands answer machine to say it had been sent to their workshop it was not a manufacturing fault the bangle had been Well worn, I told her I only had the bangle 3 weeks before I took it back to them so how can she say it was well worn, she just grunted and said it would be £60 to repair the flimsy catch. I decided I wanted the bangle sent back to me where I will get another jeweller to repair this. Very poor experience from this company which actually spoilt me receiving a lovely gift From My daughter for my 60th birthday .

1 de mayo de 2023
Opinión espontánea
Logotipo de Ernest Jones - Glasgow Arcade

Respuesta de Ernest Jones - Glasgow Arcade

Hi Joan

Thank you for taking the time to write this review!

I am so sorry that you feel the service in store wasn't up to standards. I also apologise that you are unhappy with the product.

So we can look into this further for you, please call us on 0800 458 1066 option 3 and quote 2254071, and one of the team will discuss this with you.

Kind regards
Luke

Valorada con 5 estrellas sobre 5

Excellent Service !

We saw a ring online which my wife wanted for a ‘big’ birthday. We booked a time slot to visit the store next morning, however, the ring in question wasn’t in stock at that branch. That wasn’t an issue, they ordered it in, and texted a few days later to say it had arrived. A second visit was scheduled and the ring fitted perfectly ! Both members of staff we met were very friendly, polite and professional. An excellent all round service ! 👍😀

23 de junio de 2021
Valorada con 5 estrellas sobre 5

Highly recommended

Highly recommended. Excellent customer service. Warm, friendly, polite and courteous staff with excellent knowledge of products.

Thank you for making my purchase so special.

18 de mayo de 2021
Valorada con 5 estrellas sobre 5

Staff were excellent

Staff were excellent, polite and respectful throughout, helpful and resourceful willing and able to give guidance and assistance on models available. Good communication skills pitching at the right level and giving customers confidence in buying the right items. Overall a quality business with focus on customer service.

18 de mayo de 2021
Valorada con 5 estrellas sobre 5

I was buying a wedding ring and the…

I was buying a wedding ring and the Sales Assistant provided a great customer service experience by offering a suitable selection of rings based on the information I had given. The Sales assistant also offered a valuation service and When I collected my ring I put seven items in to be valued.

11 de mayo de 2021

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