Evans Halshaw - Vauxhall Falkirk Opiniones 

419
TrustScore: 3.5 sobre 5

3,6

Laurieston Road, Grangemouth, FK3 8XX Falkirk, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I can’t recommend Emma in the Servicing Department highly enough! Her customer service is absolutely outstanding. She is always so friendly, chatty and approachable, and genuinely goes abo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We were in to buy a used car, we met the sales person and Ross and he was extremely helpful. Letting us know different options. It’s nice to have the manager come out and make himself known.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Reception staff very friendly and helpful. Full health check carried out which I wasn’t expecting as van was recalled for a timing belt/chain issue. Very impressed with level of service.

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Absolute joke of a company. Almost six months since we bought a ten thousand pounds car cash and its still not fixed. Customer service is virtually non existent. "We will call you back" has only happ... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos

Escrito por la empresa

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Escrito por la empresa

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Información de contacto

  • Laurieston Road, Grangemouth, FK3 8XX, Falkirk, Reino Unido

  • 01324 673300

3,6

Medio

TrustScore: 3.5 sobre 5

419 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,6

Todas las opiniones

(419)

5640 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Daniel Very Helpful and accommodating

Daniel Very Helpful and accommodating
Made life easy getting a new car

25 de noviembre de 2024
Opinión espontánea
Logotipo de Evans Halshaw - Vauxhall Falkirk

Respuesta de Evans Halshaw - Vauxhall Falkirk

Hi Iain,

We appreciate your kind words and are glad to hear that Daniel made your car buying experience positive.

Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Booked car in for first service…

Booked car in for first service everyone very helpful from start to finish first class service which I would expect from Evan’s Halshaw cheers Greig

22 de noviembre de 2024
Opinión espontánea
Logotipo de Evans Halshaw - Vauxhall Falkirk

Respuesta de Evans Halshaw - Vauxhall Falkirk

Hello Greig,

Thank you for your kind words.

We are delighted to hear you had a positive experience with our team.

We appreciate your feedback.
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Car service

The car was collected from my house ,the driver inspected it and measured the tyre tread depth before he left. I got a phone call later to say the service was complete and the driver would bring it back shortly. The driver was polite and well presented, the girl on the phone was very helpful. Car was cleaned before it was returned

12 de noviembre de 2024
Opinión espontánea
Logotipo de Evans Halshaw - Vauxhall Falkirk

Respuesta de Evans Halshaw - Vauxhall Falkirk

Hi Rosalind,

Thank you for your kind words. We're glad to hear you had a positive experience with our service. We appreciate your feedback and will share it with our team.

Have a lovely day,
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Decent experience

Easy to deal with, all aspects explained.
Highly recommended

12 de noviembre de 2024
Opinión espontánea
Logotipo de Evans Halshaw - Vauxhall Falkirk

Respuesta de Evans Halshaw - Vauxhall Falkirk

Hi Iain,

Thank you for your 5* rating and recommendation!

We really appreciate you taking the time to post about your experience.

Thank you again and have a great day,
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Booked my car in for its m o t

Booked my car in for its m o t
Chose to wait for it.
Unfortunately it failed but they were really quick at resolving the issue and retesting. I'm very happy with the service and this is my 2nd mot with them. Only had to been there a couple of hours then I could get on with my day

1 de noviembre de 2024
Opinión espontánea
Logotipo de Evans Halshaw - Vauxhall Falkirk

Respuesta de Evans Halshaw - Vauxhall Falkirk

Hi Elizabeth,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Booked a service with Evans Halshaw

Booked a service with Evans Halshaw, the process was simple and very straightforward. Usual good service by the staff, the mechanic even explained something I had in my head.

30 de octubre de 2024
Opinión espontánea
Logotipo de Evans Halshaw - Vauxhall Falkirk

Respuesta de Evans Halshaw - Vauxhall Falkirk

Hello James,

Thank you for your kind review.

We are pleased to hear that you had a positive experience with our service.

We appreciate your feedback.
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Always gone to Evans Halshaw

Booked my car in for an MOT. It was a straightforward process and was kept informed along the was. They even washed and vacuumed the car. Great job.

30 de octubre de 2024
Opinión espontánea
Logotipo de Evans Halshaw - Vauxhall Falkirk

Respuesta de Evans Halshaw - Vauxhall Falkirk

Hi Marie,

We appreciate your kind words and are glad to hear you had a positive experience.

Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Was able to complete service in a time…

Was able to complete service in a time frame that suited me, great communication als

29 de octubre de 2024
Opinión espontánea
Logotipo de Evans Halshaw - Vauxhall Falkirk

Respuesta de Evans Halshaw - Vauxhall Falkirk

Hi Lindsay,

Thank you for your feedback.

We are pleased to hear that you were happy with the service you received.
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Bought 2 cars from Evan’s Halshaw and…

Bought 2 cars from Evan’s Halshaw and wouldn’t go anywhere else to buy a car or to get any services or Mot’s. Staff are amazing and couldn’t be more helpful, extremely reliable and every Mot & service I’ve had done has been first class. Highly recommend!

25 de octubre de 2024
Opinión espontánea
Logotipo de Evans Halshaw - Vauxhall Falkirk

Respuesta de Evans Halshaw - Vauxhall Falkirk

Hello Keri,

Thank you for your kind words and 5-star rating.

We are thrilled to hear that you have had such positive experiences with us.

We appreciate your loyalty and are proud of our team for providing excellent service.
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Bought car from Tommy great service…

Bought car from Tommy great service left same day with the cr.

24 de octubre de 2024
Opinión espontánea
Logotipo de Evans Halshaw - Vauxhall Falkirk

Respuesta de Evans Halshaw - Vauxhall Falkirk

Hi Jane,

We appreciate your feedback and are glad you had a positive experience with Tommy.

We strive to provide our customers with the best possible service.
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

That time of year again for car…

That time of year again for car service. Car collected from door, video sent of progress then car brought back. The service Evans Halshaw in Falkirk is first class, highly recommended. Thank you once again guys, keep up the good work.

23 de octubre de 2024
Opinión espontánea
Logotipo de Evans Halshaw - Vauxhall Falkirk

Respuesta de Evans Halshaw - Vauxhall Falkirk

Hi Jan,

Thank you for your kind words and for taking the time to share your positive experience.

We're delighted to hear that you were pleased with our service and that you highly recommend us.

We appreciate your continued support and will strive to maintain the high standards you've come to expect.

Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Car was in for software faults staff…

Car was in for software faults staff were very friendly and it is a great service you get from this garage.

22 de octubre de 2024
Opinión espontánea
Logotipo de Evans Halshaw - Vauxhall Falkirk

Respuesta de Evans Halshaw - Vauxhall Falkirk

Hi Allan,

Thank you for your kind words!

We're happy to hear you had a positive experience with our team.

We appreciate your feedback.
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Car was in for a service staff all very…

Car was in for a service staff all very pleasant was sent a video of my car being serviced very professionally done keep up the brilliant work Falkirk staff

21 de octubre de 2024
Opinión espontánea
Logotipo de Evans Halshaw - Vauxhall Falkirk

Respuesta de Evans Halshaw - Vauxhall Falkirk

Hello Sharon,

Thank you for your kind words.

We're delighted to hear you had a positive experience and appreciate your feedback.
Evans Halshaw Customer Services

Valorada con 1 estrellas sobre 5

2 days after delivery to pay for a vehicle.

Sold my car to Evan’s Halshaw Falkirk branch through Carwow and it was collected 4th October. Told it would take 2 days for payment to be made, so taking the weekend in to account I would be paid by end of play Tuesday.
Tuesday came and went with no payment made, even though Carwow assured me I’d receive payment that evening.
Contacted the branch directly Wednesday and was told they would look in to it.
Thursday I spoke with the manager who only just found an issue with the National Mileage Register and explained that it would be resolved by midnight and a faster payment would be made the next morning.
Faster payment is instant but by 3pm still no payment. When I asked what would happen if the payment didn’t appear that evening he got irate and tried to tell me that he was going “above and beyond” and hung up on me. Surely the basics are that they pay for the vehicle they have had for over a week! No car would leave the forecourt, I’m sure unless payment was made! So why the delay in payment when purchasing a car?
No explanation, no responsibility and certainly no apology from anyone.
Just typical car salesman with their b*ll**it patter!
Promises to call me back with updates which never came. Appalling customer service.
Payment was finally made.
Contacted the company via their website “Contact Us” page. A week later and still no reply.
Avoid this bunch at all costs.

11 de octubre de 2024
Opinión espontánea
Logotipo de Evans Halshaw - Vauxhall Falkirk

Respuesta de Evans Halshaw - Vauxhall Falkirk

Hi Mark,

We understand your frustration with the delay in payment and the lack of communication you experienced.

We apologise that our service did not meet your expectations.

We value your feedback and take it seriously. We will use your experience to improve our processes and ensure that our customers receive timely and accurate information.

Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, very satisfied with the job!

7 de octubre de 2024
Opinión espontánea
Logotipo de Evans Halshaw - Vauxhall Falkirk

Respuesta de Evans Halshaw - Vauxhall Falkirk

Hello Steven,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

My car was in for a service

My car was in for a service, lovely staff, Kirsty & louise kept me upto date regarding the service,would highly recommend,lovely ladies.

4 de octubre de 2024
Opinión espontánea
Logotipo de Evans Halshaw - Vauxhall Falkirk

Respuesta de Evans Halshaw - Vauxhall Falkirk

Hi Megan,

Thank you for your kind words.

We're delighted to hear you had a positive experience with Kirsty and Louise and appreciate your feedback.

Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Good service and friendly support for…

Good service and friendly support for my new car by Bryan

30 de septiembre de 2024
Opinión espontánea
Logotipo de Evans Halshaw - Vauxhall Falkirk

Respuesta de Evans Halshaw - Vauxhall Falkirk

Hi Molly,

Thank you for your kind words about Bryan.

We appreciate your feedback.
Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Great service from start to finish

Great service from start to finish. Daniel our salesman went up and above all expectation to get the right car for us. Our car wouldn't be ready until we came back from 4 weeks in Australia and gave us a courtesy car to try out before we headed on on holiday. The day we arrived back he came to our house to deliver the car himself.

31 de agosto de 2024
Opinión espontánea
Logotipo de Evans Halshaw - Vauxhall Falkirk

Respuesta de Evans Halshaw - Vauxhall Falkirk

Hi Robert,

We are thrilled to hear about your positive experience!

It's wonderful to know that you were so impressed with the service you received.

We are proud of Daniel being part of our team and their dedication to providing exceptional customer service.

Evans Halshaw Customer Services

Valorada con 5 estrellas sobre 5

Great experience

Great experience

20 de septiembre de 2024
Opinión espontánea
Logotipo de Evans Halshaw - Vauxhall Falkirk

Respuesta de Evans Halshaw - Vauxhall Falkirk

Hi Chloe,

Thanks for the great rating!

We are always happy to help.
Evans Halshaw Customer Services

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