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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

As I’m only doing a small render job I only need a few beads which I ordered easily on the website at 9-00am Tuesday the delivery was by courier at no extra price and I was surprised when it arrived... Ver más

Valorada con 5 estrellas sobre 5

I don't do many reviews but I do feel these guys are worth a bit of praise. Although I am just a DIY'er and occasional customer - I have used EWI store a few times now and they've always been really h... Ver más

Valorada con 2 estrellas sobre 5

pretty poor & sloppy. Sent wrong product on first order. On later email query, didn't bother answering questions & instead fired through a quote ignoring my query & failing to apply agreed discount.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service. Very happy, I only needed a couple of pieces of trim, lots of other places selling it in a pack of 10 only. I purchased two different render trims for delivery, arrived in a couple... Ver más

Información sobre la empresa

  1. Proveedor de equipos para la construcción
  2. Empresa de construcción

Escrito por la empresa

External wall insulation company based in Chessington and Aylesbury.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

356 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(356)

9 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Highly satisfied!!

As a builder, I am always on the lookout for reliable partners to help deliver the best solutions for my clients. That's why I am thrilled to share my experience working with Michal Kwasnik at EWI Pro (ewipro.com) for a client's external insulation project. Michal's competence, customer approach, and product knowledge are simply unmatched in the industry, and it was a pleasure to collaborate with him on this project.

From the very beginning, Michal took the time to understand our client's specific needs and requirements. His in-depth knowledge of the EWI Pro systems allowed him to provide valuable insights and recommendations that ultimately led to the selection of the perfect insulation solution for our client's property. As a builder, it was reassuring to know that we were working with an expert who genuinely cared about the success of the project.

Michal's exceptional communication and collaboration skills made the entire process seamless. He was always available to address any questions or concerns that we or our client had and kept everyone informed on the project's progress. His friendly and approachable demeanor not only made him a pleasure to work with but also instilled confidence in our client that they had made the right choice.

I wholeheartedly recommend Michal Kwasnik and EWI Pro to any builders or homeowners considering external insulation for their projects. Michal's professionalism, knowledge, and customer-centric approach make him the ideal partner for a successful and stress-free experience. With Michal and EWI Pro, you can trust that you're getting the best service and expertise in the industry.

14 de marzo de 2023
Opinión espontánea
Logotipo de EWI Store

Respuesta de EWI Store

Thanks Dawid! We will make sure Michal is aware of your wonderful feedback!

Valorada con 5 estrellas sobre 5

We are generally building company and…

We are generally building company and always use EWIstore for insulation products. Materials always in stock, good knowledge and always good advice. Good on prices too.

24 de marzo de 2023
Opinión espontánea
Logotipo de EWI Store

Respuesta de EWI Store

Thank you for your wonderful feedback!

Valorada con 5 estrellas sobre 5

Polite helpful man.

Hi! Lovely to have a kind friendly face at the door for a delivery, asked where it wants to go, and it was a bit troublesome but seemed no problem, wish all could be same!

23 de marzo de 2023
Opinión espontánea
Logotipo de EWI Store

Respuesta de EWI Store

Thank you for your wonderful feedback!

Valorada con 5 estrellas sobre 5

We have been buying materials from EWI…

We have been buying materials from EWI for a while, Sushmita and Louise have been very helpful in organsising our orders and geting materials to site.
Thank you!

23 de marzo de 2023
Opinión espontánea
Logotipo de EWI Store

Respuesta de EWI Store

Thank you for your wonderful feedback! I will make sure Sushmita and Louise are made aware of your wonderful words!

Valorada con 5 estrellas sobre 5

Great team and efficient

We have been buying materials from EWI for our projects, Ellie, Sushmita and Louise have been incredibly helpful towards organsising our orders and geting materials to site, great work guys and quality products!

23 de marzo de 2023
Opinión espontánea
Logotipo de EWI Store

Respuesta de EWI Store

Thank you for your wonderful feedback!

Valorada con 5 estrellas sobre 5

My company has used EWI for many years…

My company has used EWI for many years now, everyone who works for the company are very helpful and cannot do enough to make sure that you receive the best service possible. We would recommend them to anyone and the office team are always willing to help.

22 de marzo de 2023
Opinión espontánea
Logotipo de EWI Store

Respuesta de EWI Store

Thank you for your wonderful feedback!

Valorada con 4 estrellas sobre 5

Staff were very friendly and helpful

Staff were very friendly and helpful, with good knowledge of the products.
The products I have used so far have been great, my only complaint is some of the tools tended to break very easily.

20 de enero de 2023
Opinión espontánea
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Respuesta de EWI Store

Thank you for your great feedback!

Valorada con 5 estrellas sobre 5

Meir Contract

Good knowledge of products , helpful advise and efficient order system accurate delivery dates.

14 de octubre de 2022
Opinión espontánea
Logotipo de EWI Store

Respuesta de EWI Store

Thank you for your wonderful feedback!

Valorada con 5 estrellas sobre 5

Great products and quick service

Great products and quick service. Sales team was very good and helped with the order.

18 de enero de 2023
Opinión espontánea
Logotipo de EWI Store

Respuesta de EWI Store

Thanks Jarek! I will let the sales team know about your great feedback.

Valorada con 5 estrellas sobre 5

Fast and professional

Lovely, fast and friendly customer services.

20 de marzo de 2023
Opinión espontánea
Logotipo de EWI Store

Respuesta de EWI Store

Thank you for your kind words about our Customer Services team. I will ensure they are told of the feedback.

Valorada con 5 estrellas sobre 5

They performed very well

They performed very well. There was a confusion with part of the order but they corrected it quickly and were nice to deal with. The bespoke colour options were affordable.

3 de enero de 2023
Opinión espontánea
Logotipo de EWI Store

Respuesta de EWI Store

We are glad our teams were able to resolve your query quickly. Thank you for the kind words.

Valorada con 1 estrellas sobre 5

Received a broken trowel

Received a broken trowel , emailed to tell them got a reply asking me to send pictures which was done , no further contact from them,no refund or replacement either

3 de febrero de 2023
Opinión espontánea
Logotipo de EWI Store

Respuesta de EWI Store

Hi Andy, I am sorry this was your experience. I can see there was email an email outgoing about this, but it looks like our email system did not receive your email. The attachments may have been too large. Could I ask you to send these again to deliveries@ewistore.co.uk and we will arrange a refund for you immediately. Thank you.

Valorada con 5 estrellas sobre 5

Extremely helpful

Extremely helpful, slight hitch with delivery but wasn’t their fault, sorted it straight away
Will definitely use again

17 de febrero de 2023
Opinión espontánea
Logotipo de EWI Store

Respuesta de EWI Store

Thank you for your kind words!

Valorada con 5 estrellas sobre 5

I needed a quick turnaround to get…

I needed a quick turnaround to get materials to my job as client had a deadline as the job was in the grounds of a School. EWI Store always provide me a good service, however, on this occassion I was particularly impressed by the customer service received from Calum to get my delivery out to me as promised and on time to fit in with my deadline for my client. He went above and beyond.

22 de noviembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Item didn't arrive with order

Item didn't arrive with order, rang up to advise and not heard anything back

18 de octubre de 2022
Opinión espontánea
Logotipo de EWI Store

Respuesta de EWI Store

Hi Mark. I believe this issue has now been resolved for you, but please do get in touch on 0800 133 7285 if you need anything further.

Valorada con 4 estrellas sobre 5

Better next time, I hope.

Firstly, staff seem friendly and helpful on the phone.
The online chat is unbelievably slow, the guy I was chating to asked me to wait while he looked into why half my order had not been delivered.
I must have waited at least 20mins. And 5mins between the messages.
My order in the end was delivered by 4 different couriers and 2 of the 4 bags of base coat adhesive were split open when they finally arrived.

10 de octubre de 2022
Opinión espontánea
Logotipo de EWI Store

Respuesta de EWI Store

Hi Adrian. Thank you for your feedback. I will raise these issues internally and look to how we can avoid them in the future. Please do let us know if you need anything at all from us.

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