Expedia Opiniones 205

Shocking customer service & dodgy. I booked to go to Auckland & due to Coronavirus all flights have been cancelled. Kept emailing Expedia because I need a refund - no reply. Finally I go through on the phone today to be told i'd be given a credit only which is not what I wanted. Of course Expedia blame air New Zealand & air New Zealand blame Expedia. When I was told I would get a credit only I asked for an email confirmation as this is a business transaction. I was told, we don't send emails. I had to push to get the person to contact his IT section who could send an email as apparently everything else is automated only. When I asked how would I have known about the credit. I was told as we don't send out emails we wait for our customers to ring in & then we tell them. This is ridiculously poor service with a lazy attitude on top. I will never book through Expedia again.
Shocking attitude & dodgy. Do not use them.

Surely they are bankrupt? Waiting over a month for refund via hotels.com made with credit card. Booking.com refund ed immediately.

If I could give them a zero I would .
Charged 17k to upgrade flights and that they never upgraded .
Trying to ring for weeks and being put on hold for hours .
Their online receipt shows a completely different amount than what I paid .

What has already been described is still happening. This has taught me one lesson and that is do not book through EXPEDIA again.

EXPEDIA sent me two messages to urgently contact them by phone but put me on hold for hours until the line cut. So I call the Australian number again and opt for the call-back option. The call-back comes 8 h later at 12:45 am from America. I am put on hold for another 15 minutes. The customer non-service agent tells me that I have booked through Expedia Australia, what surprise, and therefore he cannot help me. Before I could say anything, he has, I guess, transferred me somewhere; the line stays open, but is silent. I wait for another 40 minutes (it is almost 2 am now) but nothing happens.

One of the messages I received from EXPEDIA said that my airline had made changes, that I could cancel the flight (select '1') and that my money would then be held in credit. The airline, however, had already told me that they would fully refund all money. This sounds like Expedia wants to hang on to money that is not theirs. Given the current circumstances, this leaves a very bad feeling.

The shambles with the phone system cannot be excused by COVID-19 and seem to be designed to make customers chose the EXPEDIA supplied default options, which are certainly not in my interest. I will report this to the appropriate Ombudsman and Fair Trade commission.

Never use them again
Supposed to pay on arrival at hotel in 6 weeks time, but they took the funds out immediately.
Can't contact them to cancel - says itinerary not found - calls to call centre end without being picked up or get call back from US that says they can't help with Aust bookings - WTAF!!!!

Expedia Australia phone line is not working, how do I contact them?

MINUS 5 STARS - NEVER EVER AGAIN WILL I USE EXPEDIA.

No respect for loyal customers, no service. Like others, I've spent days on hold trying to cancel flights due to Coronavirus and receive the refund offered by the relevant airline. Firstly, I should NOT HAVE TO CALL an online service provider to cancel a reservation. Secondly, to be continuously advised by hold messages to download the Expedia app (really - you don't think existing customers are aware of the app??) and that I can cancel bookings online when it is not an option is irritating in the extreme. I hope Expedia goes bankrupt given the way they have treated customers through this crisis.

What they could and should have done is to publicly announce that Expedia will honour airline credit policies without customers having to cancel - no shows should be considered a cancellation, given Expedia has provided no other option to its customers.

so we are due to fly out to bali tomorrow and have been on phone all night and morning for us to be disconnected constantly and told someone will call us back and nothing . all we wanting to do is change our flights due to have kids and not wanting to risk it with coranvirus and we are getting no help at all from expedia .. last thing we want is to get a fine for not changing in time ... sorry but never again will we be going through expedia .. its very sad as we have been constant customers but not after this .

When Lombardy in Lockdown our budget airline booked through Expedia still left the UK, Our hotel in Lombardy in email advised “in the circumstances they are not charging and to contact beds.com:” I have no idea we had booked with beds.com as I booked a hotel and flight package through Expedia, Expedia are refusing to pass this refund on to me, THIS IS UNETHICAL

So Expedia expect you to travel to a Coronavirus quarantine Airport, On 08/03/2020 with threat of imprisonment when you touchdown if you break quarantine, and of course in this situation you have voided your travel insurance by knowingly travelling to a Coronavirus Lockdown area.

There are many of us caught in this situation who chose to take personal responsibility, the Italian tourist industry is really suffering yet prepared to refund, meanwhile Expedia add aggravation, automated email responses advising they will reply in 24/48 hours to buy them time, and after such time they respond with a phone number, as they can only “discuss on the phone”.

Reading all this feedback we are all victims and this needs a thorough investigation I have sent my case to Dominic Rabb MP The Secretary of State for Commonwealth and Foreign Affairs.

As time has elapsed we saved them trouble of having to get us home when flights were directed to be cancelled.

Like everyone else on here, one star is one too many. Profiteering in a health crisis. I have no words.

Is anyone else waiting ages on phone just to be told they cant help as they have system issues and they cant do call backs or receive emails??

worst customer service I've ever experienced. Received multiple emails and messages stating urgent changes to flights and asked me call. I called multiple days at different times and was waiting between half an hour to 3.5 hours. I did not get to talk to a person. There's no other contact option provided. Why can't expedia call its customers? Why no email option was made available!? I will not book anything through this website again.

I tried to book a flight on Expedia and I had a message error : "Sorry, your booking is still in progress. Please go to your itinerary for the latest booking status". But I had NO way of knowing if my payment has been processed and NO way to find my itinerary on Expedia. I called the customer service which was useless and did the exact same thing I've already done on the website.
Then I had to call my bank AND book a second time (and of course prices had increased!) and again, I had the same error message. I spent nearly two days on this problem and in the end I had to book on another website. I will never book anything on Expedia ever again and I absolutely don't recommand this website to anyone.

I booked three flight tickets and was charged $368 more expensive than other websites. Last time to use them. Bye-bye Expedia.

I recently spent just one night at the Robertson Quay hotel in Singapore. The location was good but the rest a disaster. The room was extremely small the bathroom was literally a hole in the wall and full of mould. We were horrified to find the the bed sheet had a blood stain Upon complaining to reception we were handed over new sheets which somehow still lacked any clean freshness No mention of a new room or any attempt to make cup beds Even the blood soiled sheet was left with no attempt to remove it.When we arrived reception said we would get an upgrade We were so thankful until we actually saw the filthy and small room It could not have been much worse Aircnditioning was freezing and could not be adjusted There was no quilt and towels were threadbare.You wonder how many guests had slept on the same sheets We doubt they do much if any laundry Stay Away

Booked my package through Expedia a few weeks ago, not an issue aside from the random amount that came out of my account then went back in a little while later which was odd. The prices literally changed every 5 minutes and even varied on different computers but I finally got a.decent package price. I flew in today and as I was taking out my rental car I had to fork out a $200 fee that I was not advised of prior. Sure not an issue, I'm tired and I waited in line for an hour, I just want to go to my hotel. I get here and it's nothing like what's advertised, unsafe, dirty. Locks don't work, water leak, window without privacy in the shower etc. So I decide to call Expedia for a hotel change as I'm worried about staying in this location and the lack of security. Well... 3 hours later, multiple phone calls and being hung up on multiple times, being told yes we can swap you over without an extra charge to being told no, you'll have to pay extra money for another hotel and we can't do the refund, I'm still in this hotel with a chair pushed against the door because you literally couldn't give a rat's about your customers. NEVER EVER again will I book through you.

My husband booked our flights to Sydney via Expedia and at the same time was offered car rental options.
Anyway he booked the car rental via Expedia at a inflated price unknown to us at the time. Never, never again.it was almost double the normal rental hire price. I have tried to contact the car rental agency & also Expedia about the difference in $$$$$ but have had no response from either of them.
DO NOT USE EXPEDIA - NEVER BOOK CAR RENTAL VIA THEM.. unless you want to lose money. Not happy.!!!!!

They cancelled my bookings within seconds of me booking. Multiple times. Yet won't refund me any of the booking fees.
Refuse to talk any sense to me, they just keep copy and pasting the same lines over and over, and telling me to message or email them, which I have a million times and have been doing for nearly 3 weeks. I'm getting no where. I've tried phoning but after being on hold for an hour or two they hang up on you.
I will never ever use Expedia again, and I suggest everyone else books with other companies. Expedia steal your money and the Indians working for them whilst are polite are absolutely no help.

The prices advertised on this website are grossly inflated. They claim to give you a 50% discount, but base this on the most expensive price that the room goes for in the year. A room that I was looking at normally sells for $220 on the actual hotels website, but is occasionally sold for about $350 on certain weekends. Expedia then says they are offering a 50% discount on this room, but they base it on the $350 rate even though the room isn't going for that amount for the dates I chose on the hotels website. It was a decent rate which I probably would have booked if they were honest about the actual discount, but because they are deceptive about the actual discount and their support is very rude I'll never use this company.

My wife booked Atlantis Sanya. She called Expedia and the sales agent told her the price includes the use of water theme park. When we arrived the hotel said they never got the complete information. End up Expedia admitted that they do not capture the info and send the info to the hotel. we got stuck at the check in counters for hours. The customer service team does not speak Chinese so they cannot effectively resolve the dispute with the hotel. Bad experience using Expedia.

I’m very annoyed with Expedia. On 28 November 2019 I tried twice to book flights from Australia to New Zealand. On both occasions the Expedia site told me it had been unable to make the booking and to try again in a few moments. On both occasions there was a notice not be concerned because my credit card had not been charged. But, my credit card was charged for both transactions for the full amount of the proposed airfare. I spoke to Expedia about this and they explained tickets have not been issued and the charges on my credit card are a holding charge which will be reversed sometime later. I spoke to my bank and this takes up to 10 working days. My issue with this is my credit card currently has almost $6000 of Expedia holding charges that will hang around for possibly two weeks. What if my credit limit was only $6000? That would mean my credit card would be out of action for two weeks until this mess finally worked itself out. But, I have a deeper concern about this. When I click on the “proceed“ button on the final page of the Expedia site I am authorising Expedia to charge my credit card for the stated amount in return for tickets. It is a contract. I have not given Expedia any authority to reach into my credit card account and place a holding fee that hangs around for two weeks and they don’t issue any tickets. I think it is absolutely outrageous that Expedia has this process. Surely, if the Expedia system is not able to issue any tickets to the customer they should not be able to reach into your credit card account and mess around with it. Sure, the two Expedia operators I spoke to were very apologetic. But, they had no solution to this problem. The best they could do is to send a fax (yes, a fax) to my bank and ask them nicely to release the two holding authorities that are held against my credit card. Isn’t it interesting they are able to get in there very quickly and place a holding charge but it takes up to 2 weeks to reverse it and they have no proper process to deal with this problem? I should add that this exact same thing happened to me when using Expedia earlier in the year. I had two charges for an airfare that were held against my credit card for two weeks. Sure, it eventually worked its way out but it just shows this is a problem that has been around for a while and Expedia are doing nothing to address it. To try and fix this issue I have spoken to Expedia twice, Qantas twice (and there are Expedia bookings but not paid for) and my bank twice. I have done a lot of running around to address this Expedia mess. After my first call to Expedia I was told that a supervisor would call me in 30 minutes. Two days have passed and no call from the Expedia supervisor. And, apparently I’m a Gold+ Expedia member, whatever that means. This has been a very disappointing experience which makes me very cautious to ever use Expedia again.

UPDATE 2 December 2019 : I have now spoken to a third person at Expedia. Nothing much has progressed. Lots of apologies but no action. The holding charges are still sitting against my credit card. I have serious concerns about this entire process. No one at Expedia seems to properly understand the issue. The response is simply to wait until the matter resolves itself and the charges are removed - up to two weeks according to my bank. It is simply not good enough. The holding charges should never have been applied by Expedia in the first place. I did not authorise it. A quick look at the TrustPilot site reveals plenty of other people have had this issue with Expedia. Considering this is such a big issue with their customers it is staggering they are doing NOTHING about it and appear to be totally unconcerned. Anyway, I vote with my feet. I do not recommend Expedia and I will be looking for another travel provider.

UPDATE 4 December 2019 : The bogus charges from Expedia for two flights that were not booked and no tickets issued are STILL sitting against my credit card. I have spoken to my bank yet again and they have received NOTHING from Expedia. When I spoke to Expedia last week and they proposed sending a fax to my bank they said I would receive a copy of the fax by email for my records. No email has been received. Also, Expedia said I would get a $50 voucher to compensate for their rubbish service. That was three days ago and no voucher has been received. I won’t use it anyway because I am through with Expedia. Never again. I am left with a deep impression that all is not well at Expedia. No one knows what it going on. It is the most appalling approach to customer service I have ever seen.

UPDATE 5 December 2019 : The unauthorised charges for flights not booked or ticketed by Expedia are STILL sitting against my credit card. The initial claim by Expedia that the charges will reverse in 72 hours is total rubbish. It’s now been 8 days. I have instructed my bank to raise a formal dispute and will contact the Office of Fair Trading today. Meanwhile, Expedia is asleep at the wheel and have no interest in this issue.