Expedia Opiniones 204

I booked a Sixt rental through Expedia (Itinerary #73252901195081). Despite having a valid Australian license and US Passport, I was refused the car. While the booking was "non-refundable" for a no-show, the written terms provided by Expedia explicitly state:
​"Cancellations made after that till the time of pick-up are subject to a fee of USD $58.72 or amount paid online, whichever is lesser."
​The Deception:
Expedia and Sixt have retained the full $1,543.00. This is a direct violation of the contract Expedia sent me. They are allowing their partner to ignore a legally binding fee cap.
​Customer Service Failure:
I have contacted Expedia multiple times. They acknowledge the terms but refuse to take action or issue the refund for the $1,484.28 overcharge. They are hiding behind "partner policies" while ignoring the specific contract they issued to me as the customer.
​Warning: Expedia will not protect you if their partners break the law or ignore the written contract. They have effectively helped Sixt "steal" over $1,400 from me. Use a different platform that actually stands by the terms they sell.

I have been an Expedia member for YEARS, they used to be amazing but in the last few years, customer service has become absolutely abysmal. The refund/cancellation process is so incredibly difficult. We have flight credit but they refuse to add it to the account to use online, it's a phone call only. The phone numbers they keep providing to us are disconnected numbers and when we eventually do manage to get a hold of someone, the terms for rebooking are so strict and using old "policies" that no longer apply. Example, going back to the same country but the airline we chose now have a partnership airline for international flights. Expedia have enforced a MUST BE THIS AIRLINE even if it's still booked through their site but operated by the partner airline - which is the only option. There have been over 8 calls spread over a week and a half and we're no closer to resolution and keep being escalated to different teams who never contact us.
If I also hear "I understand your issue" one more time, while they go ahead and describe a completely different issue, I might scream.

xpedia itinerary: 73421572413010 - Refund refused and unfair penalty applied
I booked through Expedia and have been trying for over a week to resolve an issue where the service was not delivered as agreed. Instead of a proper resolution, I am being pushed to accept a voucher or a $700 cancellation fee.
I do not agree with this, as this is not a voluntary cancellation. The handling of this case has been extremely frustrating, with no accountability and being redirected between parties.
I am requesting a full refund and fair resolution.
Ana Ducon

ZERO STARS- Expedia Abandoned a Loyal Customer When It Mattered Most
I have been an Expedia customer for years. I booked through this platform trusting that, as one of the world’s largest travel companies, they would have my back if something went seriously wrong. I was devastatingly wrong.

After suffering a serious, unforeseen accident that has left me physically unable to walk — let alone travel — I submitted a waiver request through Expedia asking for either a refund or a simple voucher to rebook when I recover. A basic, human request under extraordinary medical circumstances.

Expedia’s response? A copy-paste rejection. Their solution? “You could transfer the booking to someone else.”
I cannot walk. I cannot travel. And Expedia’s best offering to an injured, incapacitated loyal customer was to suggest I find someone else to take my holiday. You genuinely could not make this up.

What is the point of a major travel platform acting as the middleman if, when a genuine crisis hits, they simply shrug and hide behind the property’s non-refundable policy?

Expedia collected their commission. Expedia took their cut. But when I needed them to go in to bat for me — a loyal, paying customer facing a medical emergency — they did absolutely nothing of substance.

Their association with Mirage Whitsundays — a property that has demonstrated zero ethical standards in handling this situation — speaks volumes about the calibre of partners Expedia chooses to do business with and profit from.
I have now been forced to escalate this matter formally to the ACCC, the Queensland Office of Fair Trading, and relevant consumer tribunals. I am pursuing every legal avenue available to me. This is not over.

To every traveller reading this:
Book directly. Book elsewhere. But do not assume Expedia will protect you when life falls apart. They will not. The moment things get complicated, you are on your own — injured, out of pocket, and fighting a corporation that has already moved on.

A company’s true character is revealed not in the good times, but in how they treat vulnerable customers in crisis. Expedia has revealed theirs.

I will never use this platform again. You have lost a loyal customer permanently.

Avoid Expedia.

website booking process can be frustrating in that changing any detail resets all the input info. be careful or you might get a date wrong and no recourse. they will just keep your money.

booking changes and cancellation restrictions are rigid. no flexibility. no recourse and no communication with customer service people.

Last minute cancellation by the host. Were told with full refund and reimbursement for new booking. End up reclining the claim.

I booked tickets 2 months Ago for my self and my wife unfortunately flight cancelled by Virgin Australia after 2 months still I haven’t received my money
10 times I call them still no response absolutely this company is Fraud company I will go to police and report

1) As a small accommodation provider, I would like to share an important experience using Expedia.
While the platform can generate bookings, the system is quite complex and not very user-friendly. It is easy to miss critical settings, especially during peak periods or when managing multiple rate plans.
One key issue to be aware of is the relocation policy. If a booking cannot be honoured, the system may automatically initiate relocation, and the property can be held responsible for any price difference. This can create significant financial risk if not managed carefully.
I recommend that other hosts: - Regularly review pricing and availability, especially for peak dates - Be cautious with prepaid bookings - Clearly understand the relocation process and potential liabilities
This is not about blaming the platform, but about raising awareness so that other small operators can avoid unexpected issues.
With careful management, risks can be reduced, but the system does require close attention.
2) I am a small accommodation provider using Expedia, and I want to warn other hosts about a serious issue with their chargeback system.
In my case, the booking was clearly a no-show, and Expedia’s system confirmed that I was entitled to charge 100% of the booking amount. I followed the system instructions and charged the Expedia virtual card in good faith.
However, later on, I received a chargeback through my bank — with NO prior notification from Expedia and no warning that the payment would be reversed.
This is extremely concerning. The system indicates that hosts are allowed to charge, but there is no protection if a dispute is raised later. There is also no clear communication or guidance from Expedia before the chargeback happens.
As a host, this creates financial risk and uncertainty, even when you follow all the rules.
Expedia should improve transparency and ensure hosts are properly notified and protected in these situations.

I wanted to cancel a flight and apply for refund, the flight company was ok with cancellation and refund. However, this needed to be done by travel agency, not me personally, as i purchased tickets via expedia. I emailed and called expedia from overseas and asked multiple times to cancel the flight and apply for refund. Everytime they said “ok” but no action was taken. I asked for this 10 days prior the flight but expedia lied about the action, finally i had to give up , looks like they are fraud, im never ever booking with expedia again. Extremely disappointed with customer service

Refunds never come throught
Regarding this refund, the deadline for my money to return has been extended but never actually refunded. I first initiated a refund on the 10th of March as per attached email. As per the attached email, Expedia has said it would require 7 business days (19th of March). On the 19th of March, I still did not receive my money back so I called in which the service agent said the refund would appear on the 24th. I called just now today (23/03/26) and the agent said it would be refunded on the 6th of April.

I am noticing that Expedia keeps changing when they claim my money will be refunded to further and further away. This is unacceptable, and as per your refund policy, I would like you to hounour your terms and conditions and provide me with my refund that I am obligated to receive.

Never use Expedia. If you have a complex issue such a travel disruption for a medical issue you will spend months trying to get them to confirm with the airline the credit, they say the only way to rebook in special circumstances is calling them so you go on hold for hours then explain in detail the situation (every time), only for calls to drop, or they'll tell you the other airline has not responded, then they'll say the other airline office is closed when it is not, etc. etc. Or they will say no there is no credit even though they have emailed saying you have a credit....

I have wasted over 12 hours on calls this week alone. They also tell you to contact the airline directly only for the airline to say they do not have authority and Expedia must sort it. Been a nightmare, don't do it. Also demand to speak to a supervisor in chat, then you ask that they call you rather than go on hold

Seriously bad customer service . I got an online error when booking accomodation but the payment came out of my bank and Expedia are saying the transaction was cancelled . Will not use it again but still trying to get someone to help me after hours on the phone with no progress - use a more reliable site

My booking failed midway and resulted in 3 flight charges on my credit card for the same flight (over 2k) with no itinerary and no confirmation. It took 9 days for the charges to be reversed, talking to a "human" is impossible without an itinerary number. Will not use them again.

My wife book us to stay one night in Geelong. Once received the confirmation, she realised she book the wrong day. With in less of an hour, she contacted Expedia but no refund, can't change the date so end up costing us $100. The biggest rip off and will not be using them again. What a poor customer service. This company shouldn't be allowed to do business in any form or shape.

Less that 1 STAR .. Booked from Google Maps Australia. Price for ELITE Gold Coast Carrara showed $183 .. Clicked on the price went to platform where you choose which Booking App you go with .. like Booking.com .. Agoda .. We picked EXPEDIA as it showed the $183 AU price .. picked Our room still $183 AU ... CLEARLY SHOWED $183 AU .. So made payment with Our Mastercard. We get a Confirmation email $183 but no AU .. this is after We made the Payment $183 AUD .. a month later checking the Bank Statement see a charge of $275 .. we don't book this priced accommodation ever .. Spoke to Expedia they pointed us to ELITE .. Spoke to the Manager he couldn't see or want to know about Our issue and wanting a $90 refund .. Spoke to Expedia, emailed Expedia with screenshot of the same place Booking as I showed and screenshot every screen page. Showed exactly my point AU charge all the way through to the Payment screen. EXPEDIA said I had to speak with ELITE as they were governed by them. Re Spoke to the Manager .. just robbed off to take it up with Our Bank .. Would have been better to give Us a $90 credit and allow Us to satisfied that someone cared .. but no one did .. VERY BAD .. DONT USE EXPEDIA ever again .. and ELITE dint care that We were ripped off Booking their Accommodation. Extremely DISAPPOINTED. Hoping Our Bank will rectify EXPEDIA Changing the Currency from AU to USD .. SCAM STRYCTURE. 😇🙏🇦🇺

Never used Expedia for car hire introductions

Signed up via their link ...total misrepresentation of what the ultimate provider eas offering.

Could not add extra,drivers leaving me as only driver...appalling service...
No response from them

Dreadful operation ripping off customers to get their fee/commission

Appalling
Spent hours writing emails and calling to try to change a booking and they stalled and even sent me oh numbers that are not connected!
Do not use the Hotels.com app.

Booked a hotel through Agoda. Hotel gives me a completely different room type, which was rubbish. Reception show me the invoice which is from Expedia. So Agoda resell Expedia. No transparency. Anyone with Expedia refund issues should ask their bank to raise a credit card dispute to get your money back. Also google ACCC and make a formal complaint.

I booked a return ticket from Melbourne to Mumbai and Mumbai to Melbourne. My return journey was scheduled for 31 December. Just 10 days before travel, I received an email stating that my return flight was cancelled. Expedia then suggested an alternative itinerary that made no logical or practical sense.

However, the connecting Garuda flights they suggested were not aligned with my actual travel date. Some legs were suggested two days earlier (29 December), while others were still shown for 31 December — a complete contradiction. How am I expected to take a connecting flight two days before I even arrive?

They are saying I canceled flights on 23rd Jan. This is totally incorrect. As I was receiving cancellation flights updates from Garuda Airlines and Expedia initially, I was trying to call Expedia multiple times, and I was not able to connect. Multiple flights suggested having more added hours and incorrect connecting flight time issues. So I went online on 23rd and clicked the button "cancel or change", now this button does not allow me to do anything else as the website said "I will have to wait as someone from the Expedia team will contact me for cancel or change of flights". This means I am waiting for the call from Expedia Team and this does not mean I cancelled the flights as I am expecting a call from expedia for change of flights.

Also how can you cancel flights without consultation or confirmation?

Endless Calls, Zero Solutions

For the last 10 days, I have:

Spoken to 15+ Expedia customer service agents
Escalated to 5–8 supervisors
Spent 10 + hours on calls (I have full call history)
Been repeatedly told: Our backend team is working on it and it will take 24 hours to resolve

Despite all this, no confirmed solution was ever provided.

When I contacted Garuda Indonesia directly, they clearly stated:

Flights were available on the same day,
They could rebook immediately
BUT they could not proceed because Expedia had already initiated a refund request

This refund request was done without my consent.

I relayed this exact information back to Expedia. After 2+ hours on another call, the supervisor again told me they would “check with Garuda.” Later, another Expedia agent claimed no flights were available anymore, contradicting what Garuda had told me earlier the same day.

This is unacceptable because:

On 29th agent from Expedia said he will be asking for a special waiver from the airlines. Once that part is done, Expedia will quickly book another flight for us. Now we are stuck in Ahmedabad and can't go to Mumbai which is 10 hours in Uber to catch a flight from Mumbai due to this flight cancellation issue. So agent from Expedia said he will book flights from Ahmedabad to Delhi and Delhi to Melbourne once the waiver is approved. This all will happen in under 24 hours.

Today is 30 December. My flight is in 1 day.

I still do not have confirmed return tickets.

No one at Expedia can give a clear answer.

Expedia keeps passing responsibility back to the airline.

Travelling with 4 people, there is no Breakfast for 4 option so was told by expedia staff to simply select the "Breakfast" option which will ensure we all got our breakfast included. We'll, as it turns out, the "Breakfast" option only included breakfast for 3 people! I then raised this with expedia who promised me a refund if I added another breakfast charge for the number of days and additional person. I just had to send them the receipt and they would refund me...well as it turns out, this was also wrong and they were relying on the Hotel to refund me (which obviously the hotel denied). I will not be using expedia again.