Had a straightforward order placed two weeks ago. The delivery has still not arrived. I phoned to chase the order and was told it would arrive by the end of the day but it did not. No updates given. I... Ver más
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Consulta las opiniones de los clientes
Have been ordering products from them for my company since 2018. Their great customer service is what keeps me coming back because in rare cases when there is some sort of issue, they will sort it out... Ver más
Took longer to receive than anticipated with no explanation. Having to pay £32 + VAT for postage to Northern Ireland compared with £8.50 for mainland using royal mail which is the same price througho... Ver más
I have had a account with this company for over a year now and they always deliver on time and have a very good knowledge and stock. if you require something you cant find on their site which will b... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
With close to 30 years experience, Express Cleaning Supplies were the first company of its type to offer an online cleaning supplies ordering service, winning various awards along the way. Since then, it has gone on to offer the widest range of cleaning supplies for industry, using some of the biggest brands in Europe. A service department and lease hire service is also available from Express Cleaning Supplies. A complete customer service is offered by the company, with experts waiting for to answer your necessary questions through phone, fax, post or online.
Información de contacto
Paragon House, St Michaels Close, ME20 7BU, Aylesford, Reino Unido
- 01622 714800
- sales@express-cleaning-supplies.co.uk
- www.express-cleaning-supplies.co.uk
3,1
Medio
477 opiniones
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Great products fast service
26 de febrero de 2018
Opinión espontánea
Very quick service and very reliable
Very quick service and very reliable. Thank you!
23 de febrero de 2018
Opinión espontánea
Waited nearly two weeks for goods to…
Waited nearly two weeks for goods to arrive and no communication until I chased up order
22 de febrero de 2018
Opinión espontánea
Fabulous Product
Fabulous product and fast delivery. Very hardwiring.
21 de febrero de 2018
Opinión espontánea
The goods came on time and were exactly…
The goods came on time and were exactly what was ordered
19 de febrero de 2018
Opinión espontánea
first class excellent product …excellent service
first class excellent product excellent service
17 de febrero de 2018
Opinión espontánea
Nearly 5
I would have given 5 stars as the products and prices are good, however £8.50 postage is a bit steep !
14 de febrero de 2018
Opinión espontánea
Gas Strut
Very pleasant over the phone a bit slow on delivery but all ok
13 de febrero de 2018
Opinión espontánea
Great customer service
Thank you for the good customer service I received when I my order didn't arrive as expected, but this was due to a stock level and was promptly dispatched to me. Thanks again for sorting it out, and offering a discount on my next order.
30 de enero de 2018
Opinión espontánea
Not good
I ordered online on the Monday evening (15/01/18) and chased the order the following Monday 22/01/18. The lady was very helpful and called me back to say the courier company had tried to deliver on the Wednesday (17th) but no one was home so they left a calling card - nothing was left we had no idea they’d been. They re-arranged to deliver the next day (23rd) which they did. However the order was completely wrong! I called and asked them to arrange collection and refund my money. They collected today (29th) I’m hoping the refund will follow shortly.
29 de enero de 2018
Opinión espontánea
Respuesta de Express Cleaning Supplies
Dear Sally
I'm sorry you had such a poor experience with us. As you can see from our reviews we pride ourselves on giving top customer service but things have obviously gone wrong here.
We have a couple of new team members in our warehouse and the order checking process was not followed properly so the order picking error was not noticed. We have tightened up our processes now and of course the new guys are settling in. Our courier company deliver over 100 parcels for us daily and we have very few problems but occasionally the card system falls down without us knowing.
I apologise again and confirm that your money was of course refunded in full.
Steve
Web Services Manager
ALWAYS EXCELLENT SERVICE
27 de enero de 2018
Opinión espontánea
Great pricing just took a while for …
Great pricing just took a while for delivery approx 1 week.
26 de enero de 2018
Opinión espontánea
Excellent company
Initially I was disappointed that my order wasn't delivered but it transpired it was the fault of the carrier who had damaged my order. As soon this was discovered my order was delivered the next day. We are really pleased with the cleaning materials.
6 de enero de 2018
Opinión espontánea
Good quick service and cheaper than the …
Good quick service and cheaper than the opposition
3 de enero de 2018
Opinión espontánea
Used the company to order a small …
Used the company to order a small quantity of specialist floor product. They were competitive on price, delivered when they said they would and were responsive to a routine query I needed to raise. A good all round experience.
30 de diciembre de 2017
Opinión espontánea
Prompt dispatch and receipt of order.
29 de diciembre de 2017
Opinión espontánea
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