Express parking Heathrow Opiniones 

The tracking system in my car showed that it was parked on a residential street near Heathrow Airport rather than in a secure parking facility, as advertised.

When I collected the car, the driver was very difficult to communicate with due to his very limited English. I struggled to understand him and even to locate where my car had been left.

The most concerning issue was that the driver somehow managed to enter the airport without passing through the parking barriers. When I tried to leave the airport, Heathrow staff had no record of how my car had entered. As a result, I spent a considerable amount of time explaining the situation and proving what had happened before I was finally allowed to leave. This caused significant inconvenience and unnecessary stress.

Do not use these guys. Unbelievably late and rude.
Zero respect

The driver incurred a fine by driving our car into an unauthorised area. We were not aware of this until a penalty arrived 2 weeks later in the post. They are refusing to take responsibility for it. Avoid these cowboys at all costs.

Do not use this company. They incurred a fine at Heathrow for parking our car in an unauthorised parking area and have refused to pay up. Avoid!!

The company changed drop off address without any notice
On the return the driver picked up two other passengers and was very rude he could not find where they had parked my car

Awful company, parking is not secure. They park it in a pub, then 2 weeks later you get a fine.

Currently contesting but they are not replying to emails or calls

Do not use this company. Over an hour to wait each time for them to collect the car/bring it back.
Took photos when the driver collected - as we always do and car was returned with scratches and a dent.
Customer services are not returning any of my e-mails and it is impossible to get hold of anyone. Poor service. Will not use again.

I booked with the company as at time of looking to park the reviews generally were pretty good, however, what a really poor service I received, delays when left and then when I returned back to UK to collect there was miss information re pick up location, I was given the runaround like you wouldn’t believe, eventually sent to long stay parking , here they knew nothing about it but it transpired after numerous chase up calls and after 2 hours. That other people were experiencing same issues, from call with luggage over 2 hours to get car back, when it did come back it looked as if it had been parked in the Hippo Pond at London Zoo under a tree where a thousand birds nested and they all had diarrhoea, there was no apology for delays or any kind of customer service whatsoever, no eye contact , just a miserable, “ key in car “ find another business instead of this one, it really isn’t great and when you just want to get home after long journey, you really do not need to be treated like this.

Wish I'd seen the reviews before booking. I've never had such a poor Meet and Greet experience!

Short stay parking was closed so we had to drop the car at long stay and get a shuttle to the terminal - both ways.

On return we had to wait 40 minutes for the car after calling to say we'd cleared security and had no bags to collect.

What's the point of paying for Meet and Greet! You should have told us in advance, so we could cancel and just book long stay to avoid the 40 minute wait.

The only positive was how polite the driver was when he dropped the car back.

Never again!!!

Awful experience!!! PARKING FINES WHEN OUT OF COUNTRY!!! AVOID!!!

Started badly, Took one hour to pick up our car meaning we had to rush through the airport to get our flights… Same on way back!!! When we collected the car it was filthy!!!! Like it had been left under a tree. On top of this we get a PARKING FINE through the post saying it had been parked where it shouldn’t have and we were still out of the country!!! Tried to contact the company to arrange for them to pay it and have been told for weeks now they will sort and have not! I have now got a second notice and having to contact the parking fine company myself to arrange transfer of liability to this awful unprofessional company!!! I am very disappointed!!!

We waited 1h for car being delivered back to T5! Each time we called we were told driver is almost there! When finally arrived not even apologised! Awful nit what you expect from meet and greet!

After complaining over a month ago I received an email from the complaint dept
Starting with, greetings of the day crap
Asking for before pictures which we didn't make ,but they did, explained they took before pictures and just received another email stating we need to send before pictures ,as they know it's a waste of time trying to get compensation from them ,they certainly don't know how a company works as the can't speak English ,if you book with them , you will regret it especially after reading these reviews

If I could give this company one star I certainly would. They are diabolical. We called the company using the mobile number provided 30 minutes prior to drop-off as instructed only to be told they had no record of our booking. We gave the reference number and the date on which the booking was made and paid for, yet they still insisted that they had no record of it. It did not help that the person on the phone had a very heavy accent and was extremely difficult to understand what he was saying. The post code provided with the booking took us to a totally different location from where we were supposed to be. During this time, we received three phone calls asking us where we were. When we arrived at the drop-off point, the driver was nowhere to be seen. We had to call him twice to find out where he was. When he arrived, he still insisted we had not made the booking. (The company had called us two days prior the drop-off day confirming the date and time of drop-off.) It was not until we produced a copy of the email confirmation that they took the car, but this did not instil any confidence in us.

On our return we called the company, as instructed, once we had collected our luggage and surprise surprise, they had no record of our car being picked up by them and they stated they did not have our car. Again, it was very hard to understand the person on the phone due to their heavy accent. After a great deal of to-ing and fro-ing and giving them the phone number of the driver who had picked up our car, they finally located it. This all took around an hour and a half, which, after a 19-hour day of travelling was the very last thing we needed. When the car was brought to us, the driver handed over the keys and left, not a word of apology or anything at all. The car itself was in a very sorry state. It was covered in tree sap and bird poo. There was also a small dent at the back.

This is the worst experience we have ever had with meet and greet. I would advise everyone to steer clear of Express Parking Heathrow.

DO NOT USE THIS COMPANY

I just received a parking fine for £100 as they parked my car from the minute they picked up from me to the minute they dropped off at the Plough pub- they were caught with photo evidence.

And I confirm that I waited 1 hour after I called them to drop off my car, obviously now I realise they had to go to the pub to get my car....YOUR CAR WILL NOT BE IN A SECURE LOCK-UP. NO INSURANCE WILL COVER YOU.

Dropoff was fine. On return they took 1 hr 15 m to return my car despite promising 30 mins when we first called them. Had to chase up several times and only got a call back to say driver was 10 mins away. Car had dints in the door which I could see as soon as he parked up. Told the driver and he said email head office. Sent pictures and got 1 email back asking for a "before" photo but haven't heard anything since then despite chasing. I won't be using them again.

Waited an hour at the terminal when dropping the car off, despite following the instructions to call 30 minutes before arrival. A week after we returned we got a £100 parking fine as our vehicle had been parked illegally for 1.5 hours the day before we got back!! AVOID

Absolutely terrible. Avoid at all cost.

Arrival service is very poor. Kept moving me from floor to floor. Eventually when I did collect the car was filthy, covered in dirt and pollen.

About two weeks after I have now received a PCN. The car was driven to a different location the day before arrival and not parked correctly. Company is not communicating back regarding the PCN.

DO NOT USE THIS SERVICE AT AL COST

I would not use this service again.
The instructions provided were incorrect, which caused confusion from the start. Although I notified them of my arrival 30 minutes in advance as required, the driver still arrived late. As a result, I had to pay £8 in parking fees unnecessarily for him to exit the car park and he was late!
To make matters worse, after moving my son’s car, it was left unlocked, which we could see via the app. This is completely unacceptable and raises serious concerns about vehicle security.
The return experience was even worse. The driver was late again, and when I called the contact number, the person I spoke to was rude and raised their voice. Blaming traffic did not seem credible, especially given it was half term.
Overall, this was a stressful experience and a waste of money. I expected a reliable service but received the opposite. When the drive arrived he was rude there was no apology and we had to pay £8 to exit the car park.

0 stars awful service

Rude staff, no structure what so ever and insanely slow. Waited an hour both when dropping off and picking up my car, On collection my car is absolutely filthy, half a tank gone and had been put in sport mode so clearly someone’s had fun the week I’ve been away.

Absolute bandits any positive review on this page will 100% be fake.

The one star is solely for the departure service, which went smoothly and without any issues.

Unfortunately, the arrival experience was an absolute disaster. Upon landing, we called the driver and were told he would arrive within 10 minutes. A few minutes later, he called back claiming there was too much traffic around Terminal 2, the terminal we had specified when booking, and informed us that our only options were to either wait up to two hours for the vehicle or make our own way to Terminal 5 to collect it.

This completely defeats the purpose of paying for a meet-and-greet parking service, especially when travelling as a group with a lot of luggage. We booked this service for convenience, yet when we needed it most, we were left to sort things out ourselves.

To make matters worse, the driver's attitude was unprofessional and dismissive. After that call, numerous attempts to contact him from different phone numbers went unanswered.

Our attempts to get to Terminal 5 to collect the car also proved futile. There were no direct trains available, and the journey required three separate bus connections, all while managing a large amount of luggage. We eventually had to make our way back to Terminal 2 and wait. We eventually got the car 3 hours later.

If you are booking a meet-and-greet service for convenience and professionalism, look elsewhere. Based on our experience, this company failed to deliver either.