Formula One Autocentres - Bury St Edmunds Opiniones 

54
TrustScore: 2 sobre 5

2,2

88 Newmarket Road, Bury St Edmunds, IP33 3TF Suffolk, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A big thank you to the branch manager and duty technician who fitted us into their schedule and replaced our seized driver side front brake calliper, so we could get on our way with our 200+ mile jour... Ver más

Valorada con 5 estrellas sobre 5

Another great visit in my favourite F1 garage. Great service as usual! I have been using this garage for a few years now and they have never let me down. I sincerely recommend it! They offer professi... Ver más

Valorada con 5 estrellas sobre 5

I've just been to Formula One Tyres Autocentre in Bury St. Edmunds and would like to thank the staff for their exceptional customer service . Kai who looked after me couldn't have been more helpful.R... Ver más

Valorada con 1 estrellas sobre 5

Discussing treatment, I even got called a liar on the phone, the man was so so rude, avoid at all cost especially if you a a female!!

La empresa ha respondido


Información sobre la empresa

  1. Tienda de neumáticos
  2. Estación de inspección de automóviles
  3. Mantenimiento y reparación de automóviles

Escrito por la empresa

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Escrito por la empresa

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Información de contacto

  • 88 Newmarket Road, Bury St Edmunds, IP33 3TF, Suffolk, Reino Unido

2,2

Malo

TrustScore: 2 sobre 5

54 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,2

Todas las opiniones

(54)

5399 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

If you want to get ripped off go to…

If you want to get ripped off go to Bury St Edmunds branch, quotes exagerated for work on broken exhaust (needed done urgently), other work not done added to bill to make it up to the quoted price, when queeried claimed an admin error but price correct when prices on bill clearly showed it to be different by £65. then told i'd agreed the price so basically hard luck. Go to Tollgate tyres just around the corner they are not crooks, be warned !!!

14 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Finally, garage worth visiting.

After visiting many workshops, I finally found sensible people. Professional , accurate diagnosis and quick repair. Competitive prices, wonderful service from the mechanics, manager Bart and the entire team.
Most recommended!!!

15 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Over the last 4 years

Over the last 4 years, your garage in Bury St Edmunds has always looked after my family’s 3 cars for tyres, MOT and servicing. I was happy until they started quoting £1,200 to do one front bearing on my Volvo and other ridiculous prices for work on my families cars. I went to another garage and they did my front bearing for £320 !!
I have 4, Cooper tyres on my Volvo, bought through this garage. I had a puncture, so l took it to your garage today and I left the wheel. I had a phone call from Bart the depot manager to tell me that I needed a new tyre.
I decided to go and find out why for myself because I could only see one nail in the tyre, where he say there where two. He said if you don’t believe me take it to Kwikfit next door which I did and they repaired the one puncture straight away!!
I will not be visiting “Bart” at Formula one anytime soon!!

28 de abril de 2024
Opinión espontánea
Logotipo de Formula One Autocentres - Bury St Edmunds

Respuesta de Formula One Autocentres - Bury St Edmunds

Dear Brian,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Valorada con 1 estrellas sobre 5

Extremely rude man at the counter

Extremely rude man at the counter, Bart I think his name is. Witness his aggressive manor towards a young lad delivering car parts and having a go at the lad who looked terrified, I hope he complains to his manager back at the branch. No need for this, I hope he doesn’t talk to customers like this.

18 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thanks for saving our trip!

A big thank you to the branch manager and duty technician who fitted us into their schedule and replaced our seized driver side front brake calliper, so we could get on our way with our 200+ mile journey from Ipswich to Leeds. The calliper had started to seize just before BSE; hence the emergency pit-stop/search for a place who could diagnose and fix asap.

15 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely rude shocking work had to be…

Absolutely rude shocking work had to be sorted out by a different garage don't no use them

25 de marzo de 2024
Opinión espontánea
Logotipo de Formula One Autocentres - Bury St Edmunds

Respuesta de Formula One Autocentres - Bury St Edmunds

Dear Mia Ann,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Valorada con 1 estrellas sobre 5

Late cancellation Had an mot booked in for a few weeks

Had an mot booked in for a few weeks! They rung me less than 24hours before my appointment and cancelled! Leaving me with no time to find an alternative garage! No refund given yet! And not contacted me regarding a refund! Instead I get an email saying thanking you for choosing us!! I wish I didn’t!!

9 de febrero de 2024
Opinión espontánea
Logotipo de Formula One Autocentres - Bury St Edmunds

Respuesta de Formula One Autocentres - Bury St Edmunds

Dear Brian C,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Valorada con 5 estrellas sobre 5

Efficient and competent service.

Efficient and competent service.
Make an appointment, They checked the car and before starting work was called to discuss the scope of necessary work and was informed cost of the entire repair. The service was performed on time.
I will definitely come back there with my car in the future.
Highly recommended

12 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Booked in for an MOT..... nope 😳

Booked in for an MOT. 3 weeks prior, only to turn up and be told no MOT's today due to sickness. No one bothered to contact me even though they knew before I left home to come to the appointment. I was not able to rebook an appointment only a refund, through the internet sales telephone number. So I am out of pocket from travelling, losing out on other January Sales offers and now left high and dry trying to find a replacement MOT centre. As a disabled driver, this is incredibly disappointing, costly and inconvenient. Really, really discouraged after my interaction with F1 Autocentres this morning, I understand staff sickness, there are much kinder ways to go about letting customers down. I had been a customer for years. No more.

22 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disgusted

I was disgusted at the way I was spoken to by the person at the main counter I will NEVER go there again and I will not recommend them to anyone.

19 de enero de 2024
Opinión espontánea
Logotipo de Formula One Autocentres - Bury St Edmunds

Respuesta de Formula One Autocentres - Bury St Edmunds

Dear Kate,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Valorada con 2 estrellas sobre 5

Booking email gave wrong information,

Email stated to arrive 15 minutes before the appointment which I did but centre was closed, so had to wait around in the cold. Then had to wait for everything to get going. Not an overly friendly team either so unlikely to return.

4 de octubre de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Quote difference

Quoted £379 to fix car on website linked to company, then called up to confirm booking where they said it would cost over £750 due to 'supply and 'demand'. Went with another garage and will get it done tomorrow for £420

Regional Manager has called and apologized stating that the staff should of explained the costing more, by saying that the parts they use are the correct spec / manufacturers recommended parts hence the difference in price - although cheaper parts could be used (hence why other quotes are cheaper).

22 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exemplary service

Exemplary service. Car was brought in via breakdown truck. Met on arrival by the superb Kai and all sorted and on my way within 30 minutes.

18 de abril de 2023
Opinión espontánea

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