Excellent company & great prices. Delivery is also speedy, I’ve made two orders & I am very satisfied Great selection of products this time I did a bulk buy of the Stroganoff seasoning.
La empresa ha respondido
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Consulta las opiniones de los clientes
Great business, just came across them, prices very reasonable, service was fast and reliable, and product selection is awesome. Haven't dealt with support as yet, but I'm quite sure it would be as exc... Ver más
La empresa ha respondido
I recently purchased a jar of Welsh honey butter, I also purchased a love food hate waste box. Delivery was quick and my products were packaged in recyclable materials (big thumbs up from me) The W... Ver más
La empresa ha respondido
Good deal when buying a case. Good delivery times. The best Gluten Free pasta I have ever bought. What makes this stand out from many other Gluten Free Pastas is the way it remains whole and al den... Ver más
La empresa ha respondido
Información sobre la empresa
- Mercado online
- también en la categoría
- Fiambrería
- Patio de comidas
- Tienda de alimentos
- Tienda de alimentos orgánicos
- Tienda de artículos para el hogar
Escrito por la empresa
Gourmet Food, Artisan Drinks & Premium Homewares. Fennel & Ginger is a specialist online fine food and homewares retailer, bringing together the very best in gourmet food, artisan drinks and beautifully designed kitchenware. Our carefully curated range is sourced from artisan producers and trusted makers who share our passion for quality, flavour and provenance. With over 50 years of combined experience in catering, hospitality and retail, our team personally selects every product we sell. From small batch pantry essentials and indulgent treats to premium cookware and thoughtful gifts, each item is tried, tested and approved by people who truly understand food and the joy of cooking. Whether you’re a passionate home cook, an ambitious baker or searching for a distinctive gift, Fennel & Ginger offers something a little different from the everyday, exceptional products chosen to inspire and delight.
Información de contacto
17 - 18 Corinium Business Park,, GL14 2YD, Gloucestershire, Reino Unido
- shop@fennelandginger.co.uk
- www.fennelandginger.co.uk
4,8
Excelente
262 opiniones
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Respuesta de Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Respuesta de Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Parcel arrived in stated time
Parcel arrived in stated time, but sadly one item had somehow, but unfortunately, arrived damaged but to be fair, after a quick email and photographic evidence being sent, I am happy to report I have been fully compensated all in a short space of time.Thanks all round.
3 de abril de 2024
Respuesta de Fennel & Ginger
Thank you for your five star review
Once again apologies that some of your order arrived damaged and we are extremely pleased that we were able to resolve this issue for you.
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Respuesta de Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Broken goods, no response from F&G.
Made my first order from here to get a couple of small gifts. The box was left on my doorstep, opened, half the inside packaging to protect the goods was missing and some of the contents were broken. Unsure if poorly packed or opened by the courier but no response from Fennel & Ginger customer services either way.
21 de marzo de 2024
Respuesta de Fennel & Ginger
Thank you for your review and apologies that your order did not arrive in perfect condition.
More importantly apologies that we have not responded to you earlier, I have however checked through our emails and unfortunately we do not appear to have received any emails from you.
We pride ourselves on the service we provide and are truly sorry that you have been disappointed on this occasion.
Please can I ask you to contact our team at shop@fennelandginger.co.uk and give us the opportunity resolve your issue.
Phoned my order through as having…
Phoned my order through as having difficulty with internet gentleman took my order was very quick
delivery all good
22 de marzo de 2024
Respuesta de Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Respuesta de Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Fennel and ginger. Authentic chasseur sauce.
Easy ordering, very fast delivery and a lovely product. I have not been able to find thus product locally so went on their website. I ordered on Friday and was amazed when it arrived Saturday lunchtime. I will be ordering again and highly recommend this company.
1 de marzo de 2024
Respuesta de Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Happy with my order.
Received in a timely manner and well packaged. Ordered 6 boxes of English Tea Shop Green Mint tea which is the best mint tea I've ever tasted.
27 de febrero de 2024
Respuesta de Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
All went well and I'm enjoy the goodies…
All went well and I'm enjoy the goodies I brought thank you
26 de febrero de 2024
Respuesta de Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Terrible customer service, SCAM
I ordered six packets of these sauces two months ago. After adding the first to my meal and tasting it was sour I decided to check the others. I opened the second and smelling it alone made me sick. Looking at the other four packets you can see what can only be described as white flakes in the sauce which itself is yellower than should be and obviously have been left out in the sun/manufacturing issue. I contacted the company for help and requested a refund or replacement which they say they couldn’t do until they had completed their ‘investigation’. After their investigation was complete they suggested it was a personal taste issue and that they couldn’t refund me however I could return the last 3 unopened sauces for a refund. Thankfully I’ve held onto them in case of this but they refuse to refund me for the other 3 sauces which had to be thrown in the bin. I’ve had these sauces before from elsewhere so their suggestion that it was a ‘personal taste’ issue is ridiculous and unprofessional. I am appalled by their customer service and will not buy from here again. Two months of waiting and £30 down the drain.
5 de marzo de 2024
Opinión espontánea
Respuesta de Fennel & Ginger
Thank you for your review, and apologies that you were not happy with the quality of the products you received.
I can see that we initiated full product investigation with the producer, which did not pick up any quality issues with the retained samples.
I can also see that my colleague has already contacted you this morning and has arranged for 6 new pouches of sauce to be sent to you direct from the producer as a replacement.
We pride ourselves on the service we provide and apologise that on this occasion you have not been happy and have felt the need to provide a negative review.
Great products, quick delivery
I recently purchased a jar of Welsh honey butter, I also purchased a love food hate waste box. Delivery was quick and my products were packaged in recyclable materials (big thumbs up from me)
The Welsh honey butter was delicious especially on waffles or toast. The products I received in the love food hate waste box were good value and a pleasant surprise.
A very good experience, will be ordering again.
22 de febrero de 2024
Respuesta de Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Brilliant website very easy to use
Brilliant website very easy to use, lovely range of products, excellent delivery service.
20 de febrero de 2024
Respuesta de Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Respuesta de Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Respuesta de Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Respuesta de Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Extra Virgin Lemon Olive Oil
Absolutely fantastic.
Gr8 product - excellent price.
Well packaged and came the following day.
10 out of 10 - faultless - 5*
5 de febrero de 2024
Respuesta de Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Respuesta de Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Quality foods, easy purchasing
Excellent website and variety of quality produce.
A quick delivery and good communication. All in all a good experience all round.
30 de enero de 2024
Respuesta de Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Very speedy and well packed.
16 de enero de 2024
Respuesta de Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
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