Ferroli UK Opiniones 

Dean, one of the Ferroli engineers, guided me through remotely, over the phone, and helped me to deal with minor fault. Really pleased. Thank you.

Had a Ferroli Optimax boiler, highly unreliable. During the warranty period it had a new heat exchanger, several replacement gaskets for the combustion chamber, replacement sensors and replacement wiring loom. The combustion chamber gasket would only last less than 12 months before failing, resulting in heat from the combustion chamber causing the insulation on the wiring loom to become brittle and flake off, which in turn caused lots of electrical issues. The heat also damaged the connectors on the sensors. Got so fed up with this piece of junk that I had it ripped out when it failed again out with the warranty period. I would never buy another product from this brand.

Neville you are an angel, thank you so much for your help, you have made a terrible year that little bit better. after being passed from pillar to post and being redirected hear there and everywhere, Ferroli have really come up trumps. im so grateful my boiler is working and im so relieved.

I've had a Ferroli boiler for 8 years no issues until recently when I got an undocumented error code A44. Booked a boiler repair for £300 upfront through Ferroli.co.uk. They took the money immediately but never bothered to reach out via email or phone. I waited for over a week then called. After conceding they dropped the ball, they scheduled an engineer for 2 days time. The morning of the repair Ferroli called to say the engineer couldn't make it. Ferroli then called to say an alternative engineer would call me that day to schedule an appointment for the following day - but he never did. However, the following day, the engineer did call me giving me 30mins notice he was on his way. So overall, I paid £300 upfront, waited 10+ days for an engineer to visit and got 30 mins notice. Poor at best and very complacent staff and service folk

Had a timer issue with boiler. Dave from Birmingham Boiler Repairs came out and sorted problem under warranty. Great service, very reliable and trustworthy.

Thanks Karon. You made things happen quickly and better than I expected. Ferroli are good, but they are very lucky to have you on their staff. Kind, efficient ,organised and dedicated, these are qualities you don’t find very often, bunched all in one single person. I nominate you for the Oscar of customer service.
Will and Dillon, the engineers, young but efficient and knowledgable, polite and helpful. Thank you gentlemen, you can be proud of yourself.
Conclusion!
I recommend Ferroli to all. We have 3 boilers installed in our family. And two of my friends followed my advice and had them installed as well.
Merry Christmas to all from Ferroli.

I spoke to Dean in technical and Karon in customer service and they were both excellent in helping me

I had a new combi Ferroli boiler fitted, 2 years 5 months ago, the pump has gone!
Just 5 months out of warranty!
When I rang Ferrolli, to complain, they have listened my complaint, and are going to send an engineer out to replace the faulty pump,
A fabulous service, this has made my Christmas, thank you Neville and all at Ferrolli customer Service.

I have had my ferroli boiler for 28 years now and in that time only had about 10 things breakdown but the boiler I have is exceptional. Karon on the customer service team is A1 at her position helped out every time, carried out what she told you was happening to the letter. The only downside was Homeserve's/ferroli boiler cover I have undertaken where they dragged out the problem.
But TOP MARKS! TOP FERROLI TEAM! AND BOILER!

I currently have a ferolli modena and its 15 years young,never caused any problems at all and worked great. Few wee issues in the last 6 months,nothing that couldn't be fixed 😀. I would definitely consider another.

I can not fault my Ferroli experience so far, my boiler has been installed for a few years now and has worked brilliantly. I have recently experienced an issue and was so worried about not having a functioning boiler especially with the impending national lock down taking place this week. i wasn't sure if my boiler was still covered under manufactures warranty i called in and realised that i hadn't registered my boiler warranty. you can imagine the sheer panic that i was over come by. i spoke with a lovely young man who reassured me that everything would be ok. i was advised to email over some documentation and within a few hours i received a phone call from Karon in the service team, i was so relieved to be given an appointment for today. the engineer has not long left and my house is warm. I am genuinely shocked at reading some of the below comments. my family and i are so grateful to Gary the engineer and the service team at Ferroli. i can not thank you enough.

I am an installer and breakdown tradesman and speak from personal experience.
I was recently incensed by a review below where Santosh was refused warranty on a product because of 'dirty system water' (product does not have any system water) and it being 2m above ground. if that was the case and 2m is deemed a Health and Safety risk, then there won't be many light bulbs being changed in future,

As a result of the review, I had a call from Karen at Ferroli and had an interesting and frank conversation about past wrongs and the current direction.
Ferroli were one of the first brands to bring combination boilers to the UK when Brassware Sales imported them - and they were pretty decent, especially given their modest pricing. For whatever reason, Ferroli ended up at the lower price bracket in the market and the brand was often cheap and piled high in builders merchants and DIY stores. The result was many of their boilers were thrown onto the wall with no prepararion and no installer aftersales support. The older boilers could cope but when Ferroli introduced condensing models in 2005, it all turned nasty. The product was built to a price and was marginal at best. Even those installed properly would develop random leaks. Given the low price point of the boiler, there wasn't much left in the kitty for warranty at Ferroli. And that is when they became a running joke in the industry as the products were failing faster than they could fix them. Warranty was often refused and homeowners were left high and dry (well, wet, actually as leaks were main problem).

Things have indeed changed in the last two years. It appears that there has been a significant rethink and reorganisation at Ferroli UK. It is a brand new product and looking at the technical documentation, appears to be no worse than the 'respected' brands costing 40% more. The ten-year warranty is an outstanding proposition, provided they can honour it. Having spoken to Karen, they seem pretty determined to rebuild trust in the brand.

They deserve a special mention for parts pricing; Inexpensive boilers often have incredibly expensive spares - but not Ferroli. They are pretty reasonable in my view, and they are easy to get hold of.
Another point for not taking a credit card number up front when you request warranty service - many manufacturers do this, including the big ones that you think are the best (they aren't - they just spend a lot on advertising).

If you are considering a Ferroli, it is not the boiler you should be checking out - you need to look at who is installing it and how they are going to install it. The installation labour is likely to cost as much as the boiler if it is to be done properly. You are much better off fitting one of these properly than a more expensive boiler fitted on the cheap.

Ferroli need to give Karen a pay rise.

DO NOT BUY A FERROLI BOILER!!
We had 2 faulty boilers. The customer service was a disgrace, same rude lady. The engineers just as bad. Management don’t care what you have to say. No apologies for the behaviour of their staff. Worst ever Boiler and worst ever company. KEEP AWAY!!

we install in our property water heater sky eco F17m not even one year is broke down so I call customer service they happy to check. they came and they said they will fix this not same day another day . so we didn't heard from them so 4 days later I called they said they cant fix because previous certify engineer they install water heater 2meter up from the ground so their warranty cant cover us. so I called my previous engineer he said it should be covered by warranty so this is some kind of Froud warranty cover. I checked all the warranty they did not mention any kind of 2meter thing. I will never use their product. never I will suggest don't use their product

Fitted my first Blue Helix, got to be the quietest boiler I've ever installed.
Very easy to commission as it does it for you.
Hopefully many more to come.

I had a Ferroli Optimax 38c for 12 years initially after few months had an small issue the only one in 12 years “divert valve” covered by warranty Still working very well however being 12 years old decided to replace with another Ferroli updated version before the winter start and now that covid situation is better just for piece of mind...I am sure will last at least as the previous one , even if Uk plumbers hate Ferroli! It comes with 10 years warranty so trust on it And on my personal experience..
I had a Ferroli Optimax 38c for 12 years initially after few months had an small issue the only one in 12 years “divert valve” covered by warranty Still working very well however being 12 years old decided to replace with another Ferroli updated version before the winter start and now that covid situation is better just for piece of mind...I am sure will last at least as the previous one , even if Uk plumbers hate Ferroli! It comes with 10 years warranty so trust on it And on my personal experience..
Unfortunately had to dramatically change my view due to Ferroli UK customer service not respecting the 10 years warranty, claiming in the last repair Apr2022 after initial call in Jan 2022 they found internal hidden components damaged, which I replied is the reason why a warranty is in place since the gas engineer who installed the boiler couldn’t see anything wrong and certainly after commissioning the boiler and checking everything was working properly did not feel the need to unbundle the boiler to check piece by piece?! even Ferroli technicians needed several visit and inspection to find such damages, so pretending the engineer who installed the boiler to be responsible to spot such issue clearly show Ferroli UK dishonest approach
Ferroli refused to organise a meeting with an independent gas engineer to validate their view as they just walked away from their obligations.
Updating to 3 stars as finally after involving an independent gas safe eng. confirming I did everything correctly Ferroli recognised I was right and revalidated the 10 years warranty,

Recently replaced my 20 year old Ferroli for the new efficient Bluehellix 34c
The new model is much quieter and the hot water has a better flow rate. 10 year warranty included.
Very happy

My boiler became faulty and I had to speak to a representative who helped me set up an appointment with the Engineer. The whole process was quick and easy. In minutes the Engineer came and his name was Will. A superb gentleman, he took his time and did a splendid job. Very friendly mate too. I can always recommend his services. Great Job Ferroli 👌

Excellent customer service from Karon.
Very helpful and pleasant.