Always found the Ferroli team to be exceptional and go above and beyond for us. Couldn’t recommend them enough!
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Consulta las opiniones de los clientes
Boiler cut out Saturday morning which wasn’t great timing as Ferroli is shut over the weekend. Sent them an email and rang first thing Monday morning. Spoke to Joshua who had already received my ema... Ver más
La empresa ha respondido
Boiler failed monumentally twice in last 3 years. Boiler is less than 7 years old. 1. Circuit board required replacement (warranty ok with this) 2. Boiler condemned on annual service as leak... Ver más
La empresa ha respondido
Had a Ferroli BlueHelix HiTech RRT34C combi boiler fitted recently by a non Ferroli engineer. Very pleased with its performance, rads are boiling hot as is the water supply. I cannot fault it. Its got... Ver más
La empresa ha respondido
Información sobre la empresa
- Fabricante de calderas
- también en la categoría
- Proveedor de calderas
- Proveedor de sistemas para agua caliente
- Servicio técnico de calefacción y calderas
Escrito por la empresa
Ferroli UK began business in the late 1980s when the UK export market was identified as being a promising one. In 1988 Ferroli joined forces with Brassware Sales, a Midland based importer and after nine years of continued growth, Ferroli UK Ltd was established. Ferroli UK swiftly expanded relocating to Burton-upon-Trent Staffordshire in January 2001. Today, Ferroli UK continues to go from strength to strength with a move to new offices and warehouse premises in Walton-on-Trent, Derbyshire in May 2021. These further developments have involved a great deal of investment, introducing best practice for greater business efficiencies and logistical planning. The new office facilities are conveniently located on the southern edge of Walton on Trent giving flexibility for future growth as Ferroli UK strengthens its position further in the market place. Consumer demand and the environment are the two main factors that drive Ferroli's development of innovative technologies. Our range of energy saving domestic and commercial boilers and renewable energy products ensure maximum efficiency and eco-compatibility. It is these two factors that keep Ferroli at the leading edge of appliance design. Ferroli manufactures its own domestic and commercial boilers, water heaters and renewable energy products in 12 factories around the world, giving it the ability not only to control quality and price, but also enabling it to innovate in-house rather than relying external companies. "At Ferroli UK we are looking at giving customers a comprehensive range of water heating products from small instantaneous water heaters, to electric boilers to air source heat pumps. We develop cost-effective solutions with high quality products that offer the customer a practical and workable long-term solution. Our Ferroli range is very comprehensive and offers a wide variety of quality products in the water heating market for the UK" - Andrew Buttree, Managing Director Ferroli UK In the UK, Ferroli have made it a priority to develop a strong team with a range of exceptional skills in marketing, customer service, internal sales and technical support: "Ferroli UK is a great team of people who have experience, enthusiasm and passion for the business. Honesty and passion are the two bywords for our way of working – we take immense pride in what we do. The UK operation also offers a comprehensive list of training courses on domestic and commercial boilers including its new electric boiler".
Información de contacto
Granary Barn, Catton Road, DE12 8LL, Walton on Trent , Reino Unido
- 0330 205 0000
- uk.sales@ferroli.com
- www.ferroli.co.uk
4,3
Excelente
356 opiniones
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NON COMPRATE QUESTA MARCA NON HANNO…
NON COMPRATE QUESTA MARCA NON HANNO POST VENDITA NON HANNO ASSISTENZA
7 de diciembre de 2021
Opinión espontánea
Respuesta de Ferroli UK
Cara Laura, siamo spiacenti di apprendere che hai difficoltà con il servizio clienti. La tua recensione è stata pubblicata su Truspilot per Ferroi UK. Crediamo voglia parlare con Ferroli Italia? Per favore, possiamo chiederti di rimuovere la tua recensione e contattare Ferroli Italia. Sono tutt'altra attività, raggiungibile qui:
Tel: +39 045 6139411
SCRIVI ALL'ASSISTENZA FERROLI
prevendita@ferroli.com, info@ferroli.com
Ci auguriamo che tu possa risolvere i tuoi problemi e ti chiediamo di rimuovere la tua recensione. Il nostro punteggio di recensione è importante per noi e lavoriamo duramente nel Regno Unito per garantire un eccellente servizio clienti. Se potessimo aiutarti, ovviamente lo faremmo. Molte grazie, in anticipo da tutti noi di Ferroli UK
Can't fault them - excellent service
These guys have gone above and beyond. We had a few issues but they have been so helpful to resolve all. Even to the point of their engineer Dean talking us through getting the boiler back on for our rental property after it playing up due to being off for a while. Really appreciate all your help Elaine and Dean. Thanks
3 de diciembre de 2021
Opinión espontánea
Respuesta de Ferroli UK
Dear Natalie, Thank you so much for your Five Star review! We are pleased to hear that all your boiler issues have been resolved and that our team were able to assist. Many thanks from all of us at Ferroli UK.
Ferroli Combi boiler problem Sorted!!!.
Had a problem with a combi boiler not behaving itself, i spoke to Dean in technical department who knew straight away what the trouble was, gave spot on advice and now all is well. Thanks Dean for your good natured, common sense advice, great to know you are there for moral (and technical) support,cheers mate, Sorted!!Thanks a lot,Peter.
1 de diciembre de 2021
Opinión espontánea
Respuesta de Ferroli UK
Dear Peter, Thank you so much for your Five Star review. We are so pleased to hear that Dean was able to give you the technical support you needed! Many thanks from all of us at Ferroli UK!
Needed a new water boiler in our rental…
Needed a new water boiler in our rental flat. Third party engineers fitted Ferroli boiler but we had some usability issues. The engineer (not from Ferroli) seems to have fitted an inappropriate model but would not accept responsibility. Ferroli were very helpful and they resolved the issues with the 3rd party to our complete satisfaction.
26 de noviembre de 2021
Opinión espontánea
Respuesta de Ferroli UK
Dear Adrian, We are so pleased that we were able to help and resolve this issue for you! Your Five Star review is very much appreciated ! Many thanks from all of us at Ferroli UK
Avoid this company and their rubbish boilers
I bought a Ferroli Optimax HE 31C new on recommendation from a local plumber due to the 5 year warranty back in 2009. The first winter we had problems with the boiler and experienced the legendary customer service. In the end I paid another plumber (the original fitter had run for the hills due to lots of other Ferroli boiler issues and said he was no longer dealing with Ferroli) to source the part and fix the issue. The second winter more issues and when I contacted Ferroli about the issue under warranty I was told it was void as a non-Ferroli engineer had worked on it the previous year - end of story. Sent them many emails and calls with complaints about the response and was met with a "rubber ear". Over the years I had a variety of leaks and other breakdowns. This year I had a further leak and decided to buy a real boiler from a different manufacturer with a decent reputation for customer service - I am so glad to have a real working boiler now. I will never deal with this company again and I recommend you avoid the company and their rubbish boilers like the plague. The customer service has to be experienced to be believed!
25 de noviembre de 2021
Opinión espontánea
Respuesta de Ferroli UK
Dear Grant,
We're very sorry to hear that you have had a bad experience with one of our products and devastated to receive such a damning review. Our reviews are very important to us and your review seems very unjust. Given that your boiler was installed in 2009 your complaint around the service you received relates to a period of time over 12 years ago! To see that your boiler has been in service for 11-12 years means that you did have "a real working boiler", that recently started to leak. It is a shame that you did not contact our Customer Service team on this occasion to give us the opportunity to turn things around. Our Customer Service team take pride in their work and are always available to discuss any issues with our customers and our service engineers always ready to come out and work hard to resolve them. All our boilers come with a warranty, all parts covered and if you were to buy a boiler from us today you would get 10 years parts and labour warranty too. If you can please contact our Customer Service team on email service@ferroli.com with your contact details we can then validate this as a genuine complaint. Alternatively, we would ask you to consider removing your review, which we consider to be libellous in that it is unfair and damaging to our business and our reputation. Many thanks Ferroli UK
Respuesta de Ferroli UK
Dear Donald, Many thanks for your Five Star review! We are so pleased that you found our boiler "first class", value and easy to install, really great to hear. A great result and good to also hear that your customer is very happy. Many thanks for taking the time to let us know and thank you for your Five star review! From all of us at Ferroli UK.
Heating made easy
Just fitted another Blue helix my client is more than happy so if they are happy I am also very happy boiler running a treat even comes with a 10 year warranty straight out the box what a great deal
17 de noviembre de 2021
Decent unit easy to commission nice to…
Decent unit easy to commission nice to pipe to
13 de noviembre de 2021
I have had a Ferroli Modena 80 for…
I have had a Ferroli Modena 80 for getting on for 15 years. I can say I have not had any serious problems.
The control board, made by Honeywell has been replaced once, but that is forgivable. I would love to replace this, when tbe time comes with another Ferroli. I have read the bad press and what people have said. They have even sucked their teeth over it. I however have not had that experience at all and would definitely have another one
2 de noviembre de 2021
Opinión espontánea
Respuesta de Ferroli UK
Dear John, Thank you so much for your Five Star review, we appreciate you taking the time to post your positive experience! We're so pleased to hear that your Ferroli boiler is still going strong after 15 years of service! When the time comes to replace your boiler please do not hesitate to get in touch. We can help you find an Installer in your area if you don't already have one. In the meantime should you need to get in touch please feel free to contact Customer Service Monday-Thursday 8.30am-5.00pm, Friday 8.30am-3.45pm T 0330 205 0005 or by email at service@ferroli.com. Thank you again for your lovely Five Start review! From all of us at Ferroli UK
Boiler engineer
All round great company to deal with, very pleased to be a installer for the their boilers .
29 de octubre de 2021
Respuesta de Ferroli UK
Dear Customer,
Thank you very much for your very positive Five Star review and thank you for choosing Ferroli! We look forward to working with you going forward. Many thanks, from all of us at Ferroli UK.
Hello, perfectly good working boiler, plumber!
Hello, have had our Ferroli boiler for 15 years. I get it serviced every year and every year my plumber chews the cud! But passes it because it works well and is safe! I’ve asked why and plumbers don’t understand Ferroli boilers? Have you come across this before? Is this just a plumber wanting to install another boiler at an extremely large cost?
27 de octubre de 2021
Opinión espontánea
Respuesta de Ferroli UK
Hi Su, We're glad to hear that your boiler is in good working order after 15 years! We're not really sure what the issue is with your boiler and your plumbers reasons for wanting to install another boiler? Please can we ask you to contact our Customer Service Team on T 0330 205 0005 to discuss this further? Alternatively, please send us your contact details via email at service@ferroli.com and we will call you directly. Many thanks Ferroli UK.
Nothing Bad Here
Just a note to say I know of the bad press Ferroli has got in the past for unreliable boilers and also the after care/warranty cover using HomeServe.
I had an issue with the boiler in my home that is still under warranty till early 2022 by Ferroli - This boiler I inherited and I checked previously that Ferroli would honor the warranty (they agreed). I contacted their new call centre number and got through to a nice lady (it was early 08:30am) she checked some details and proceeded to book an engineer to visit. She did not stop there either she insist I speak to Technical support and transferred me straight through who again were wonderful and talked me through some checks to see if boiler would fire-up and give some heat and hot water. It did fire-up on the technical knowhow on the phone and started to work (ok still needed a visit but was limping along). Not even lunchtime and I got a call from again a delightful service engineer who said he could come same day - yes the engineer visited same day and identified and replaced faulty part in less than 1 hour! Boiler is fully working again and no issues. All this was done in 1 day window by a team who were polite and compassionate. Ferroli seem to have turned over a new leaf and seem to have got rid of HomeServe for independant engineers which is a welcome result.
26 de octubre de 2021
Opinión espontánea
Respuesta de Ferroli UK
Dear Stu, Thank you for your Five Star review! We're very proud of our team at Ferroli UK, they really do work hard to deliver a Five Star service so we are very pleased to hear that was just what you received! Thank you for your Five Star review, from all of us at Ferroli UK!
Great service.
I’d just like to thank the technical advise and support at Ferroli commercial for the urgent attention provided in getting an existing boiler repaired and supplying a new boiler to replace the condemned boiler on site.
It was refreshing to be given honest advise in regards to repair rather than a push for the the sale of new boilers.
Wahed was particularly helpful in advising what we would require to move forward and organised an engineer to attend site and carry out a survey.
Top service, highly recommended.
22 de octubre de 2021
Opinión espontánea
Respuesta de Ferroli UK
Dear Lee,
Thank you very much for your Five Star review! We are especially pleased to receive such good feedback for our Technical Support and that we were able to assist. Many thanks from all of us at FerroliUK
Respuesta de Ferroli UK
Dear B Dunn, Thank you very much for your Five Star review and your very kind comments! We were so pleased to hear that you think both our boilers and company are great! Many thanks from all of us at FerroliUK!
Hot water Issue
Combi Boiler is 20 years old plus had a problem with intermittent hot water. Asked Ferroli to come out to see if they could sort the problem. Gary came out very helpful gave the boiler a good service found fluff in one of the pipes. Now working perfectly.
Thank you Gary.
19 de octubre de 2021
Opinión espontánea
Respuesta de Ferroli UK
Dear Bev, Thank you so much for your Five Star review! We were so pleased that Gary was able to help and that everything is now working perfectly! Many thanks from all of us at FerroliUK!
Combi boilers speak louder than words
Been at my property for twenty years my first boiler lasted five years my second boiler lasted five years then my Ferroli Modema came along and has lasted ten years but now the heat exchanger is leaking it's still working but it's time to say goodbye. Now I'm going to replace it with a BLUEHELIX RRT Tech because Ferroli have proved to be GREAT.
17 de octubre de 2021
Opinión espontánea
Respuesta de Ferroli UK
Dear MPhrasor Musitone, Thank you so much for your Five Star review! We are so pleased to hear that you have chosen our award winning BLUEHELIX RRT for your next boiler. Please get in touch if you need any assistance. Thank you again for your Five Star review, from all of us at FerroliUK!
Excellent product light and easy to fit
17 de octubre de 2021
Respuesta de Ferroli UK
Dear John, Thank you very much for your Five Star review, we are delighted that you think our products are "excellent" and find them easy to install. Many thanks from all of us at FerroliUK!
Thank you for listening and not blaming
Following an earlier review, in which I expressed dissatisfaction with how I felt we were treated with regards to Ferolli attending to sort out a boiler repair, Ferolli deserve max credit for dealing with the issue super quick. So grateful. Thanks for engineer that showed up today. Thanks to the chap I spoke to today and wish could've dealt with all along.
14 de octubre de 2021
Opinión espontánea
Respuesta de Ferroli UK
Dear LDS unique,
We were pleased we were able to resolve your issues and that you are happy with the result. We are only sorry that this was not bought to our attention earlier. Thank you for upgrading your review. We wish we could get you to give us five stars? In future any issues please get in touch with Customer Services direct. T 0330 205 0005 or service@ferroli.com. Warmest regards, Ferroli UK
Compared to other manufacturers
Compared to other manufacturers, I found myself having to ask if the technical operative was still on the line.
22 de septiembre de 2021
Respuesta de Ferroli UK
Dear Cetralgasni, We are very sorry to hear that you did not experience the level of service you would expect when contacting our technical team. Please accept our apologies. Unfortunately, we still have remote home workers who on occasions do have reception issues. If you still require our assistance please let us have your contact details and we can arrange a call back, alternatively please email service@ferroli.com or contact Customer Service Monday-Thursday 8.30am-5.00pm, Friday 8.30am-3.45pm. T 0330 205 0005. Many thanks for your understanding, from all of us at Ferroli UK
Boiler failed monumentally twice in…
Boiler failed monumentally twice in last 3 years. Boiler is less than 7 years old.
1. Circuit board required replacement (warranty ok with this)
2. Boiler condemned on annual service as leaking in 4 places. Warranty didn’t want to know - even though it was still valid!
Shocking quality boiler. Poor aftercare.
WOULD NOT RECOMMEND.
Ferroli / trustpilot also have removed my negative review - so here it is again. It’s too little too late to rectify the situation, so don’t even bother trying.
13 de septiembre de 2021
Opinión espontánea
Respuesta de Ferroli UK
Dear Anonymous,
Trustpilot removed your negative review at our request following an investigation that found it not to be a genuine review. It is right that manufacturers should be protected against untrue and unfair reviews. Our customers and the service we offer are extremely important to us, our reputation and business.
We stand by our warranties, if your boiler had been correctly maintained a repair to the boiler would have been provided to you.
Please do contact Customer Service T 0330 205 0005 and speak to one of our agents who are ready to take calls.
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