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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I recently ordered the Personalised Luxury Easter Pack from Festive Studio and I couldn’t be happier with the experience. The quality is absolutely outstanding — every item feels carefully chosen... Ver más

Valorada con 5 estrellas sobre 5

Been ordering 9 years now. I can never fault this company. Everything is always beautifully presented. Such detail and care goes into everything. My kiddo absolutly loves getting his christmas eve box... Ver más

Valorada con 5 estrellas sobre 5

Honestly I cannot thank you enough for this incredible package. I’m astounded at the quality and how much was in the package. The attention to detail and creativity is amazing. I only added two ext... Ver más

Valorada con 5 estrellas sobre 5

Made a mistake on delivery adress messaged them n they changed it straight away, sent items gt damaged by royal mail contacted company and sent new ones out straight away, quick look in boxes and ever... Ver más

Información sobre la empresa

  1. Tienda de artículos navideños

Escrito por la empresa

Your magical Christmas awaits...


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

310 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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4,7

Todas las opiniones

(310)

38 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent

WOW! Ordered the Santa letter and Delivery certificate. They are amazing. Such good quality and so magical. Can’t wait to give them to our year old

9 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Will ALWAYS recommend

I have ordered every year for the last 3 years, and will continue to do so until my child is grown and doesn't believe. The quality of the products are excellent every year and each time I read the new letter, I am more amazed than the previous ones. The thought, effort and time that goes into what you do is second to none and once again, this year you have smashed it. Thank you for keeping the magic of Christmas alive

1 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Just received my Santa letter for my 7…

Just received my Santa letter for my 7 year old daughter. I’m blown away! It’s absolutely beautiful and my daughter was so excited and was jumping for joy that Santa sent her a letter. Thank you.

22 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing!

I never normally write reviews but I'm so impressed I had to! The first order didn't come but customer service was go quick to respond and sent me another one straight away.
The letter is just amazing and I can't wait to show my daughter on the run up to Christmas its really going to bring a touch of magic to her and to me. Thank you so much

17 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Have used Festive Studio for the last 5 Christmases and they can not be beaten! Definitely get that little bit of extra magic with the products!

15 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding customer service & utterly…

Outstanding customer service & utterly wonderful letters. Our letter arrived this weekend & my little girl simply couldn’t believe it. The letters are beautiful. Thank you so much for helping keep the magic alive & creating wonderful memories. I would highly recommend

14 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous company,wonderful customer service keeping the spirit of Christmas alive.

Second year ordering from this company, I thought the treat box,letters and film were brilliant last year. This year they have gone even further, everything is amazing from the personalised Elf key, the family decorations to the added letter this year letting the children know Santa is on his way, simply wonderful. I cannot wait for the link for this years video so the children can watch santa call out their names. We have loved watching the 'live CCTV link' at the Northpole - such a lovely idea by Festive studio and so kind that its free to watch.

One hiccup this year not by Festive Studio but by Dpd our order was lost. The customer service team at Festive Studio were great in trying to track it down and kept me informed the whole time. Sadly Dpd confirmed the order was lost so Festive studio redid the whole order and it was on my doorstep 24 hours later with everything beautifully boxed and presented inside.

Thankyou for adding your touch of Christmas magic to our home again we will be returning again next year.

13 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Five stars

Five stars! I originally found festive studio back in 2018 when I brought my sons Christmas Eve box. Fast forward to this year and I needed another one for my daughter. They were extremely accommodating and made the new box the same! (Don’t want any arguing). Ease of communication was fab and was delivered quickly! Will definitely be buying again, especially as the kids get older!

27 de octubre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very rude customer service

I felt the customer service was terrible. I was spoken to in a derogatory manner. I wasn’t overly delighted with the quality of the letter when it arrived. Won’t be ordering again.

**I have verified my status with Trust Pilot. I have sent them my Emails from yourself. I am definitely a REAL purchaser. Maybe try being more polite to customers and then you won’t receive bad reviews. Oh and reason for posting 3 weeks after Christmas. I’ve been busy!*

*You have failed to provide the rude communication I received. And how professional of you to post all of my confidential emails. Just shows exactly what type of company you are. I still stand by my review.*

13 de enero de 2021
Logotipo de Festive Studio

Respuesta de Festive Studio

We are proud of our excellent reputation and do not agree with this review.

As you are using a fake name, we were originally unable to locate your order. You have since provided an order number to Trust Pilot enabling us to investigate this further.

You originally emailed us asking for an order update on the 23rd October 2020.

We replied;
Thank you for the email. Our estimated dispatch date for our personalised letters is late October. You will receive an email once your order has been dispatched. If you require any further information then please let me know. Warm regards, Emma.

You emailed us again on the 24th October, opened a PayPal dispute and left us a negative review on Trust Pilot.

We replied;
Thank you for the email. I have just looked into this for you and all items were placed on a pre-order basis. If you have a look at the confirmation email below you will see the estimated date of dispatch is October. We are still within the estimated timeframe and your order is due to be dispatched next week. The letters you have ordered are personalised individually to each child which is why they take time to be processed. As a small business negative reviews have a huge impact on our business and we feel the review doesn’t reflect the situation accurately. For the time being your order has been placed on hold due to the trust pilot review and PayPal dispute. Warm regards, Jodie.

You replied 14 minutes later, closed your PayPal case and deleted your review. You suggested we had ignored an email from 2 weeks earlier.

We replied;
Could you please send us a screenshot of your email from 2 weeks ago in your sent folder?
We are unable to see this email and would love for our technical team to investigate, we need to identify why your email has not arrived. Thank you, Ben.

Your final email to us on the 24th October 2020;
Thanks for your response. I'm currently in my loft. I'll do this later on for you, as I need to do this on my laptop. My screen on my phone is smashed and I can't press the right side of the screen for a screen shot.

We do not believe our customer service team were derogatory towards you. We responded to all of your emails in a timely manner and have not received any evidence to suggest any of your communication attempts were ignored. Your order was dispatched on the 29th October 2020.

In accordance with GDPR we have not revealed your real name or any information that could be used to identify you. We feel it is important to set out the facts in regards to your public review. We are not aware of any communication other than what is listed here.

Valorada con 5 estrellas sobre 5

Nice list Santa letters

I bought the 'nice list' letters off Santa Claus for my two sons. They arrived together and when I opened the parcels, they were seperate envelopes inside. The boys absolutely loved them and were really happy and very surprised Santa knew some facts about them already. I was also really happy that the letters were different in their contexts and sentence layout. They didn't look like a mass produced one type only letter. They were original and different from eachother.

Thank you. Xxx

2 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Magic makers!!

Fantastic service and products. The Father Christmas letters and certificates were just beautiful. Combined with the telegram and evening text message; just tied everything beautifully together and you could just see the magic in our children’s eyes.

24 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Festive Studio are amazing

Festive Studio are amazing! I have used them the last 3-4 years and the quality of the products are excellent. I found out on Xmas Eve after trying to be clever and asking my postman to 'deliver' the letters, he had misunderstood and posted them with no address on. The lovely Ben emailed me on Xmas Eve within minutes and sent me the letters to be printed. Luckily I had the envelopes from last year and he also gave us a complimentary Telegram! What an amazing company. Will continue to shop here and recommend them to everyone! Thank You so much!

24 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Telegram from Santa

My girls were amazed when they saw they had a message from Santa it’s made their Xmas a little bit more magical I would definitely recommend this website .

24 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful boxes

Beautiful boxes, the children absolutely loved it and made it a very magical start to Christmas! Fabulous service and packaging and really good quality!
Thank you so much, I am now desperate to get one out to my nieces in Oz!

24 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

First Class, They Saved Christmas

First Class! Could not recommend enough. Ordered a letter from Santa and was so impressed ordered a video message. Both arrived in a timely manner and expectations were met. When the unthinkable happened and our letter was lost at home they offered a free replacement and literally saved Christmas for us and our 3 year old. Brilliant service would highly recommend.

22 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered our new baby one of the…

Ordered our new baby one of the personalised wooden boxes and it is so so lovely!! The attention to detail is fab. It’s the second one we’ve ordered and couldn’t fault it! Such a lovely keepsake for many Christmases to come. Thank you x

14 de diciembre de 2020
Opinión espontánea

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