Acquisto tre capi, dopo una settimana l’ordine è ancora in elaborazione. Scrivo per avere notizie e dettagli sulla consegna dicendo che ne ho bisogno entro 4/5 gg massimo d mi dicono che non si può re... Ver más
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Consulta las opiniones de los clientes
Ho ordinato una giacca,è arrivato una cosa che non si può definire capo d'abbigliamento, oltretutto spedizione lunga (8 giorni), made in china, neanche shein ha una qualità così pessima, scrivo per... Ver más
Fiorelli VEGAN leather or known as pleather bags, is absolutely atrocious! After 4 months, the soft layer of pleather started peeling. Darn cheap quality bag, but us the consumer, pay enough... Ver más
I ordered the Trenton backpack from Fiorelli in the July 2024 sale. I started using it as soon as I received it. However, after using it for less than a week, the material tab on the main zip came off... Ver más
Información sobre la empresa
- Tienda de bolsos de mano
- también en la categoría
- Tienda de accesorios de moda
Escrito por la empresa
We are a handbag and accessories brand who care deeply about fusing fashion with function to elevate your everyday style. We believe a Fiorelli handbag is not just an accessory, it’s the finishing touch to an outfit and a trusty companion to carry your essentials in style. Fiorelli is a non-leather accessories brand and we are proud to not use animal products. Our all-female London based design team strive to combine functionality and quality to create desirable and affordable styles that keep you feeling stylish and organised, whatever the occasion. The team are meticulous when it comes to the detail and each style is created to stand the test of time. We are proud of what we create and are deeply committed to our values of quality, functionality and authenticity in everything we do. These are fundamental to our brand and allow us to create products you love as much as we do.
Información de contacto
London, Reino Unido
- 0208 050 4616
- hello@fiorelli.com
- www.fiorelli.com
1,9
Malo
212 opiniones
No consta que haya invitado a opinar recientemente
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Respuesta de Fiorelli
Hello,
You did not order from us- The order number you provided was not ours and neither were any of your details in our system.
When you want to order Fiorelli products please only purchase from a reliable source i.e Fiorelli.com - Debenhams or House of Fraser
Good service
1 de marzo de 2023
Opinión espontánea
Respuesta de Fiorelli
Hello Farhat,
Thank you!
We hope that you shop with us again
Exceptional customer service
Exceptional customer service, very prompt response and a satisfactory outcome.
I had bought a handbag at Christmas for my daughter and the stitching on the straps had come apart so I contacted Fiorelli via email and because the bag was still in warranty, they will replace it straight away. Fantastic! I will definitely use them again. Thank you Fiorelli.
6 de marzo de 2023
Opinión espontánea
Respuesta de Fiorelli
Hello Margaret,
It was a pleasure liaising with you and we are very happy that our team exceeded your expectations.
We hope that your daughter is delighted with her new bag!
Fast reply to an online enquiry and I…
Fast reply to an online enquiry and I have always been pleased with the bags I’ve ordered.
2 de marzo de 2023
Opinión espontánea
Respuesta de Fiorelli
Hello Tara,
Thank you for taking the time to leave us a review regarding our service and I am so pleased we were able to swiftly assist you with your query- as well as you being happy with your order.
Really good customer service when…
Really good customer service when contacted about an issue.
Speedy service
Thank you
27 de febrero de 2023
Opinión espontánea
Respuesta de Fiorelli
Thank you for taking time out to leave us this review! we really appreciated it and we are over the moon that the customer service you received helped to resolve your issue.
Fab customer services
24 de febrero de 2023
Opinión espontánea
Respuesta de Fiorelli
Hello Pam,
Thank you soo much! Hope you loved your order :)
Fantastic bag and also customer…
Fantastic bag and also customer service.
Bought the mini Juno - beautiful and and super colour in green.
Unfortunatey the bag was damaged when it arrive.
I emailed customer service and they replied speedily and sent me another one out immediately and a label to return to damaged.
Fantastic service
14 de febrero de 2023
Opinión espontánea
Respuesta de Fiorelli
Hello Diljit,
Its brings us much joy to know that our team managed to resolve the issue to your satisfaction. We aim to ensure that every customer has a great experience with us as well as loving their bag!
I will be sure to pass on your amazing review to the team.
Thank you!
Excellent customer service.
16 de febrero de 2023
Opinión espontánea
Respuesta de Fiorelli
Hello Ashraf,
Hope you are well and Thank you soo much!
It is fantastic to hear you are very happy with the service you have received from us and I will be sure to pass this onto the team.
Broken purse
Service was excellent and staff very helpful. My query sorted efficiently and to my satisfaction.
13 de febrero de 2023
Opinión espontánea
Respuesta de Fiorelli
Hello Mrs Westwood,
Thank you so much for taking the time and leaving this 5* review, it really means a lot. It is great to hear that our CS team were very helpful when dealing with your problem and that this issue was resolved straight away. I will be sure to pass your kind words onto the team for you.
I received an item that was damaged and…
I received an item that was damaged and the issue was very quickly resolved. Great communication and helpful customer service.
1 de febrero de 2023
Opinión espontánea
Respuesta de Fiorelli
Hello Emma,
Thank you for your review today regarding your experience with our brand. We are very happy to know that the issue was resolved quickly and that the team were helpful!
Great quality with great customer service
Sent the wrong item but was dealt with almost an hour after raising with the new item dispatched. Amazing customer service and very happy with the quality of the products I received.
8 de febrero de 2023
Opinión espontánea
Respuesta de Fiorelli
Hello Sanah,
Its amazing to hear that the issue was resolved soo quickly!
My mom loved the bag
13 de diciembre de 2022
Opinión espontánea
Respuesta de Fiorelli
Hello Ej,
Thank you for taking the time to leave a review regarding your recent experience with our brand, it is much appreciated!
Most importantly we are delighted to hear that your mum loved her bag!
Excellent customer service
I love all the products I received good quality
7 de febrero de 2023
Opinión espontánea
Respuesta de Fiorelli
Hello Sandy,
Thank you!
It's great to hear that you love or products and find them to be of good quality
Amazing Customer Service
When purchasing my latest handbag I had a glitch at checkout and my 15% off voucher wasn’t applied. Customer service was fantastic and within 12 hours of my email (email was sent at 21:00) they had rectified it and refunded my 15% back, hassle free.
I am now more inclined to shop there again and have already decided to buy my cousin a Fiorelli bag for her birthday in April.
2 de febrero de 2023
Opinión espontánea
Respuesta de Fiorelli
Hello Laura,
Thank you so much for taking the time and leaving this amazing 5* review, it really means a lot. It is brilliant to hear the service you have received has been amazing and that your issue was resolved straight away.
We look forward to seeing you shop with us again soon.
The leather is very elegant and perfect…
The leather is very elegant and perfect quality. Also, customer service are very speedy and very kind.
2 de febrero de 2023
Opinión espontánea
Respuesta de Fiorelli
Hello Haya,
Thank you for taking time to leave a five star review. It's fantastic to hear that you are happy with not only the service we provide but our products also!
Customer Service
The five stars given is for the excellent and prompt service given to me relating to a problem I had
1 de febrero de 2023
Opinión espontánea
Respuesta de Fiorelli
Hello M Obrenovic-Jones
Thank you for taking the time to leave a review today.
I am so happy to hear our customer service team were able to make your experience with them a 5 star one!
We do hope to see you again!
Excellent and speedy customer service
Excellent and speedy customer service. Bought a bag at Christmas and it was clearly a design fault with the zip catching the leather and creating lots of snags. Offered a credit note to put towards a new bag.
1 de febrero de 2023
Opinión espontánea
Respuesta de Fiorelli
Hello Paul,
Its great to hear we were able to be a fantastic help with your query and assist to all your needs, especially to such a high level!
I was always a big fan of Fiorelli
I love these bags ,very good quality and their service is excellent as well . You cannot go wrong with this . Go for it ,you will love them. I have been buying these bags for so many years.
30 de enero de 2023
Opinión espontánea
Respuesta de Fiorelli
Hello Smitha,
Thank you soo much for leaving this glowing review, we really appreciate it and your loyalty to our brand!
The quality and uniqueness of the…
The quality and uniqueness of the products is unrivalled.
Customer service team are amazing and I was able to communicate with them easily throughout my purchase. So many different colours and styles to choose from. Highly recommend.
26 de enero de 2023
Opinión espontánea
Respuesta de Fiorelli
Hello Rebecca,
Positive feedback is always nice to hear. I'm so happy you love the brand as much as we do!
Great product 👌 I love Fierelli bags…
Great product 👌 I love Fierelli bags bought them for years
Excellent service well presented exceptional quality
6 de enero de 2023
Opinión espontánea
Respuesta de Fiorelli
Thank you for taking the time to leave your review today.
I'm glad to hear that you've been left impressed with the experience you have received, from shopping with our brand over the years. We're always looking at new methods to ensure that we are leaving all of our customers satisfied with the services and products on each and every experience with our brand.
We really appreciate your kind words, and will continue to keep pushing to make improvements where and when required.
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