The items came without securing bolts to connect them - one was obviously sent back and it was resent out to me as it was repacked with brown parcel tape - raised a query and was told that I would be... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Curb ramps for wheelchair use were just what we needed, arrived next working day as advertised, good quality well designed, heavy but very stable. Great service. These were needed for a wheelchair use... Ver más
La empresa ha respondido
The X-Sense wireless smoke alarms, heat alarm, and home hub were easy to order and promptly dispatched. There was a bit of a delay with delivery, but it was over the Christmas period, and at a distanc... Ver más
La empresa ha respondido
After reading a horrific story in the paper about a house fire I ordered a two storey fire escape ladder and harness fory children. Customer service was brilliant, even had a phonecall to update me on... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio de prevención de incendios
- Proveedor de equipos para la construcción
- Tienda de grabados y letreros
- Tienda de ropa de seguridad y de trabajo
- Proveedor de equipos de seguridad
- Tienda de equipos de seguridad
Escrito por la empresa
Fire Protection Online is one of the most modern fire safety companies in the UK. We provide quality advice for business owners and managers along with next day delivery of certified products to make it easy to comply with UK Fire Regulations while, at the same time, encouraging remarkable customer satisfaction and low and transparent prices. We then provide the required nationwide maintenance with no binding contracts, no hidden charges and a "you don't like - you don't pay" guarantee. This is Fire Safety Made Easy.
Información de contacto
Unit 11C, Claremont Way, CT3 4BF, Canterbury, Reino Unido
- 0800 321 3145
- info@fireprotectiononline.co.uk
- www.fireprotectiononline.co.uk
4,4
Excelente
5 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Quick supply
Quick supply, goods excellent and seamless transaction, plus excellent value
13 de marzo de 2024
Opinión espontánea
Respuesta de Fire Protection Online Ltd
That's great to hear Robert - thank you for listing a few of our best features...
Thank you for the review,
Sophie
Great products at fair prices
Great products at fair prices. Fast delivery as well. My order went through smoothly and was delivered next day as promised.
3 de marzo de 2024
Respuesta de Fire Protection Online Ltd
Thank you for that review Julie - I'm glad everything went according to plan and the prices were to your liking!
If there's anything else you need, just get in touch with us.
Many thanks,
Semei
Slow to arrange on site checks
Delivery of the goods was quick, but the follow up to arrange on site commissioning has been slow, I called customer services who rang back promptly as promised but told me the engineer manages his own diary and would be in touch, am still waiting. So I have my extinguishers but do not know if they are serviceable etc, potentially leaving me and my staff at risk.
4 de marzo de 2024
Respuesta de Fire Protection Online Ltd
I'm sorry the engineer in your area has been slower than expected to get a date booked in with you - this isn't the experience our customers would normally expect from us when purchasing extinguisher services.
A date has now been arranged with you and I'm sure everything will go smoothly from now on. In the meantime, so long as your new extinguisher is in pressure (with the needle of your pressure gauge sitting in the green area), it will be safe to use in the event of a fire to protect you and your employees.
If you have any further issues, please get in touch with me or one of my colleagues who will be able to assist you.
All the best,
Sophie
Respuesta de Fire Protection Online Ltd
Thank you for the review - we always like to know when our customers have received great service like that. If you have any further feedback on how we can do even better, please do let us know.
Kind Regards,
Karen
Amazing Value
Products required where way cheaper than anywhere else, and even with paying premium delivery they blew Amazon out of the water
6 de marzo de 2024
Respuesta de Fire Protection Online Ltd
That's great to hear Paul, we're thrilled you're happy with the service and happy you trusted us to supply your safety equipment.
Next time you're looking for anything fire- or safety-related, check in with us and see what we can do.
Thank you for the review,
Tasha
Promt fast service
4 de marzo de 2024
Respuesta de Fire Protection Online Ltd
Thanks for the 5-star review Chris - I'm glad you received your order in good time.
Kind Regards,
Karen
Made a complaint on 16/02/24 about a…
Made a complaint on 16/02/24 about a product we purchased which we found to be defective & still await remedial action.
16 de febrero de 2024
Opinión espontánea
Respuesta de Fire Protection Online Ltd
Good Morning Michael,
Firstly, please accept my apologies that the item you received had an issue. I can assure you that we take this seriously and we have already dispatched a replacement to you first thing this morning.
Unfortunately, your email went into our spam folder, which is why you have not received a reply. This does not meet our normally high standard of service and we are putting processes in place to prevent this from happening again in the future.
I have also now replied to your email, so should you have any further issues, please let me know.
All the best,
Tasha
Excellent service & very good value.
2 de marzo de 2024
Respuesta de Fire Protection Online Ltd
Thank you for those kind words Stephen, we appreciate you taking the time to share your experience.
All the best,
Emily
Respuesta de Fire Protection Online Ltd
It makes us all big-headed when customers use words like 'amazing' to describe our service.
Thank you for the 5-star review!
Tasha
Respuesta de Fire Protection Online Ltd
We deliver the next working day, as standard, because that means your property will be protected as soon as possible.
Thank you for finding the time to leave us a review, David.
All the best,
Emily
Very useful products
Very useful products, very reasonable price, delivered when they said.
28 de febrero de 2024
Respuesta de Fire Protection Online Ltd
Our wide range of intumescent fire-stopping products are great, and because of how important they are, we know customers need them delivered as soon as possible.
Thank you for the review Duncan, and if you need any more, we'll be here.
Sophie
Respuesta de Fire Protection Online Ltd
We're glad you found the process of ordering on our website easy, and that delivery was made quickly.
If there's anything else you need Mark, just let us know.
Thanks for the review,
Tasha
Respuesta de Fire Protection Online Ltd
This is the experience we expect every customer to have, so thank you for taking the time to share your feedback, Paul.
Thank you!
Semei
quick service
26 de febrero de 2024
Respuesta de Fire Protection Online Ltd
Our team work very hard to make sure orders are delivered the next working, and we appreciate when customers share their experience, so thank you for the review Jane.
Many thanks,
Karen
Good price,quick delivery and it looks…
Good price,quick delivery and it looks like a good bit of kit.
26 de febrero de 2024
Respuesta de Fire Protection Online Ltd
Hi Nick,
Our fire hose reels are very popular with our customers - like all our products, these are of the highest quality and lowest prices around.
Thanks for sparing a few minutes to leave us a review.
Kind Regards,
Sophie
Reliable product & prompt delivery
25 de febrero de 2024
Respuesta de Fire Protection Online Ltd
Thank you for the great review. Our fire escape ladders can be depended on should you ever need them (although, we hope you never have to find out for yourself just how good they are).
If there's anything else you need, just let us know.
Emily
Happy customer
The customer service was excellent when put my order in on the phone and it was delivered early next day . The fitter told me the door fire seal was a 1st class product which made my flat door compliant with new fire regs .
5 de febrero de 2024
Respuesta de Fire Protection Online Ltd
Well, it sounds like your fitter has great taste... Our range of door seals is a best seller for us and I'm glad we were able to help you comply with the new fire regulations.
If you need anything else or have any questions about the new regulations, don't hesitate to get in touch.
Thank you for the excellent review.
Tasha
A fast and efficient service coupled…
A fast and efficient service coupled with a well priced quality product..
9 de febrero de 2024
Respuesta de Fire Protection Online Ltd
That's exactly what we strive for and that's a great way of putting it. Thank you for taking a few moments out of your day to leave us this nice review.
Let us know if there's anything else we can help you with.
All the best,
Emily
Fast delivery and good description of…
Fast delivery and good description of goods on your website.
9 de febrero de 2024
Respuesta de Fire Protection Online Ltd
Thanks for your review, Mark. Our team work hard to ensure descriptions include all the information customers need to make it as easy as possible to choose the right product. I'll make sure your nice words are passed on.
All the best,
Sophie
Goods came quickly and no problems
4 de febrero de 2024
Respuesta de Fire Protection Online Ltd
Hi Steve,
Thank you for taking a moment to leave us a review. It sounds simple, but whenever we order online, we just want the items quickly without any fuss, and that's exactly the service we hope all our customers receive too.
Many thanks,
Karen
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.