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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Crying tears of joy. Second time this team has managed to fix my old Miele that for various reasons needs to last another 6-8 months at least. Where so-called expensive property managers had given up,... Ver más

Valorada con 5 estrellas sobre 5

After losing a piece of jewellery inside my washing machine, I called First Serve UK, convinced it was gone for good. However, they didn’t give up and went the extra mile to find it. Ismael dedication... Ver más

Valorada con 5 estrellas sobre 5

Ismael arrived promptly and explained I needed a new seal fitted. He then came and did the seal fitting and a steam clean. It’s made a HUGE difference to the washing machine performance. Like having a... Ver más

Valorada con 5 estrellas sobre 5

We were extremely happy with our service! I accidentally put too much detergent in our front loader which caused an overflow + the door got stuck. I booked an appointment at 9pm that night and the tec... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de reparación de electrodomésticos
  2. Servicio de reparación de lavadoras y secadoras

Escrito por la empresa

First Serve UK, is a professional domestic appliance repair company based in London and since 2002, it has been our belief that our customers deserve to get top quality service and repairs at affordable prices. We aim to serve every customer with a world-class service experience and we guarantee all work undertaken. We are proud that our professional washing machine repair training programmes have gained recognition from the UK’s top service engineer. We consistently endeavour to find ways to improve our services and more importantly the relationship with our customers. We guarantee to offer the same level of expertise, service and respect to our customers’ friends and family that use any of our services. Get A Second Repair For Free! Not only do we guarantee our washing machine repairs for a full 12-months but if another fault happens on the same machine, we'll come out and fix it for FREE. No Hidden Costs We have a totally transparent pricing policy, which means you'll only pay the callout and diagnostic charge once, even if we have to come back and fit parts at a later date. We also don't charge extra for Saturdays or Sundays - Meaning, the same price 7-days a week.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

178 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(178)

7 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service & workmanship from…

Excellent service & workmanship from Ismael & Abdul. Very adaptable & friendly, & did a fantastic job in fixing the issue within 15 minutes. They are a credit to your organisation & would not hesitate in using your services again.

4 de noviembre de 2022
Opinión espontánea
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Respuesta de First Serve UK

Thank you so much for the kind words. We're really glad Ismael and Abdul were able to get the issue sorted so quickly and make the whole experience a positive one. They always aim to be helpful, friendly and efficient, so it's great to hear that came across. We truly appreciate your support and it means a lot that you’d be happy to use our service again.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Appointment made online. Engineer came and fixed the problem quickly and efficiently. Also identified and rectified a second problem that could have caused an issue down the line. I'm a landlord and this saved a lot of hassle and cost.

26 de octubre de 2022
Opinión espontánea
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Respuesta de First Serve UK

Thank you for the fantastic feedback. We’re really pleased the online booking process was smooth for you and that the engineer was able to resolve the issue quickly and efficiently. It’s always a bonus when we can spot and sort a potential problem before it turns into a bigger one. Glad we could save you the extra hassle and expense, especially as a landlord managing a property. We truly appreciate your support and look forward to helping again whenever you need us.

Valorada con 3 estrellas sobre 5

Late arrival (3h late)

They arrived 3h late at my house (that's 3h after the 3-hour window that they provide), and the service is way too expensive depending on your needs. In my case, I paid 100GBP to get a report stating that my washing machine was not usable.

15 de octubre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very poor service

Very poor service. My booking was confirmed for an ETA of 11 - 1. At 2pm still no one had called / emailed to say they were running late etc. I called them directly and they were extremely rude and unhelpful saying they can't be driving across the city to suit me when they themselves booked the time slot. Would not recommend using this service.

14 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Efficient and Professional

Appreciated the followup service and were nice enough to immediately refund portion of the fees when same day service I requested wasn’t possible.

6 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Crying tears of joy

Crying tears of joy. Second time this team has managed to fix my old Miele that for various reasons needs to last another 6-8 months at least. Where so-called expensive property managers had given up, these guys persisted, managing conversation with my tenants. Obviously I am not hoping to need their services again, but would use them again any time.

3 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great and Friendly Service

Needed a next day washer repair for a washing machine handle. The appointment was quick to set up at a reasonable price. Ismael was very friendly, quickly identified and sorted the issue--fantastic service and really appreciated!

5 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

The team were really helpful and…

The team were really helpful and courteous on their visit. We needed to replace the machine and they were able to send me a link and quote for a replacement straight away. They are very responsive and knowledgeable- would definitely recommend them to anyone!

8 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very responsive and efficient service

Very responsive and efficient service. Abdul was great and explained everything clearly. The issue was fixed quickly and other issues were also resolved. I would definitely use their services again.

5 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant first time experience with…

Brilliant first time experience with “First Serve UK” was able to have my Waahing machine repaired within less than 24hrs it was broken in two different places & requires parts but the was made to look easy! Definitely recommend

30 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ismael was very accommodating on times…

Ismael was very accommodating on times and very practical. His colleague who arrived in heavy rain to fit a new door seal was equally impressive. No fuss. Got on with the job. Felt well looked after.

PS maybe the cup of tea and the brownie helped smooth the wheels - well deserved!

25 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Had a problem with my Samsung washing machine. The engineer quickly identified the issue, made me order the correct spare part online and was able to fix the problem once the spare part was delivered. It was very easy to contact them the first time, and then for the final repair. Overall an excellent service, and at a very decent price.

11 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good service

Very friendly, responsive and efficient service and fixed our washing machine with ease.

3 de agosto de 2022
Opinión espontánea
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Respuesta de First Serve UK

Thanks for the fantastic review Becca!
We are glad we were able to be of service!

Valorada con 5 estrellas sobre 5

Washing machine not draining

V good service- easy to contact and then when came to fix the man was polite and efficient and tidy. This is the second time I’ve used them and would do so again.

26 de julio de 2022
Opinión espontánea
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Respuesta de First Serve UK

Your review is much appreciated Emma, its nice to know we're your trusted engineers!

Valorada con 5 estrellas sobre 5

I had a split drain hose on my…

I had a split drain hose on my dishwasher. Very efficient and helpful and all fixed in under an hour by a very polite kind man called Ismael

24 de julio de 2022
Opinión espontánea
Logotipo de First Serve UK

Respuesta de First Serve UK

Thanks so much for the review!
We were happy to help!

Valorada con 5 estrellas sobre 5

Honest and knowledgeable

I called Ismael for a quote, and he asked me to explain the problem to him. Over the phone he diagnosed it as un-economical to repair and that replacement was the correct option. This honest approach saved me a callout charge, whereas other washing machine repairers I rang wouldn't diagnose on the phone but would have charged the callout fee in order to diagnose.

27 de junio de 2022
Opinión espontánea
Logotipo de First Serve UK

Respuesta de First Serve UK

Thanks for your 5 star review and positive feedback Crispin. Everyone that rings our phone becomes a client and we see it as our duty to give up front and honest advice.

Valorada con 5 estrellas sobre 5

Fixed it and explained it all so well.

Abdul Azeez diagnosed and explained the problem within minutes. And he waited to make sure I could order correct part and get it delivered the next day. Ismael came two days later and did a lot of the hard work. Efficient, friendly and professional.

28 de mayo de 2022
Opinión espontánea
Logotipo de First Serve UK

Respuesta de First Serve UK

Thanks so much for your 5 star review Nikan, much appreciated. I hope everything will continue to run smoothly.

Valorada con 5 estrellas sobre 5

Great service

Great service; prompt, professional and did the job quickly. Would recommend.

26 de mayo de 2022
Opinión espontánea
Logotipo de First Serve UK

Respuesta de First Serve UK

Thanks for your 5 star review and recommendation Jayne. We appreciate your custom and hospitality.

Valorada con 5 estrellas sobre 5

Don’t hesitate to use these guys

Don’t hesitate to use these guys. Trust worthy, practical, punctual. They can sort things when you are out, meet delivery tradesmen. Basically they are the reliable help you need which was vital for me as I live out of the country.

23 de mayo de 2022
Opinión espontánea
Logotipo de First Serve UK

Respuesta de First Serve UK

Thanks Lara. We specialise in being helpful and reliable to every client who simply needs a job done with no stress or worry. Thanks for your 5 star review and positive feedback.

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