Crying tears of joy. Second time this team has managed to fix my old Miele that for various reasons needs to last another 6-8 months at least. Where so-called expensive property managers had given up,... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
After losing a piece of jewellery inside my washing machine, I called First Serve UK, convinced it was gone for good. However, they didn’t give up and went the extra mile to find it. Ismael dedication... Ver más
Ismael arrived promptly and explained I needed a new seal fitted. He then came and did the seal fitting and a steam clean. It’s made a HUGE difference to the washing machine performance. Like having a... Ver más
We were extremely happy with our service! I accidentally put too much detergent in our front loader which caused an overflow + the door got stuck. I booked an appointment at 9pm that night and the tec... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
First Serve UK, is a professional domestic appliance repair company based in London and since 2002, it has been our belief that our customers deserve to get top quality service and repairs at affordable prices. We aim to serve every customer with a world-class service experience and we guarantee all work undertaken. We are proud that our professional washing machine repair training programmes have gained recognition from the UK’s top service engineer. We consistently endeavour to find ways to improve our services and more importantly the relationship with our customers. We guarantee to offer the same level of expertise, service and respect to our customers’ friends and family that use any of our services. Get A Second Repair For Free! Not only do we guarantee our washing machine repairs for a full 12-months but if another fault happens on the same machine, we'll come out and fix it for FREE. No Hidden Costs We have a totally transparent pricing policy, which means you'll only pay the callout and diagnostic charge once, even if we have to come back and fit parts at a later date. We also don't charge extra for Saturdays or Sundays - Meaning, the same price 7-days a week.
Información de contacto
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent service & workmanship from…
Excellent service & workmanship from Ismael & Abdul. Very adaptable & friendly, & did a fantastic job in fixing the issue within 15 minutes. They are a credit to your organisation & would not hesitate in using your services again.

Respuesta de First Serve UK
Excellent service
Excellent service. Appointment made online. Engineer came and fixed the problem quickly and efficiently. Also identified and rectified a second problem that could have caused an issue down the line. I'm a landlord and this saved a lot of hassle and cost.

Respuesta de First Serve UK
Late arrival (3h late)
They arrived 3h late at my house (that's 3h after the 3-hour window that they provide), and the service is way too expensive depending on your needs. In my case, I paid 100GBP to get a report stating that my washing machine was not usable.
Very poor service
Very poor service. My booking was confirmed for an ETA of 11 - 1. At 2pm still no one had called / emailed to say they were running late etc. I called them directly and they were extremely rude and unhelpful saying they can't be driving across the city to suit me when they themselves booked the time slot. Would not recommend using this service.
Efficient and Professional
Appreciated the followup service and were nice enough to immediately refund portion of the fees when same day service I requested wasn’t possible.
Crying tears of joy
Crying tears of joy. Second time this team has managed to fix my old Miele that for various reasons needs to last another 6-8 months at least. Where so-called expensive property managers had given up, these guys persisted, managing conversation with my tenants. Obviously I am not hoping to need their services again, but would use them again any time.
Great and Friendly Service
Needed a next day washer repair for a washing machine handle. The appointment was quick to set up at a reasonable price. Ismael was very friendly, quickly identified and sorted the issue--fantastic service and really appreciated!
The team were really helpful and…
The team were really helpful and courteous on their visit. We needed to replace the machine and they were able to send me a link and quote for a replacement straight away. They are very responsive and knowledgeable- would definitely recommend them to anyone!
Very responsive and efficient service
Very responsive and efficient service. Abdul was great and explained everything clearly. The issue was fixed quickly and other issues were also resolved. I would definitely use their services again.
Brilliant first time experience with…
Brilliant first time experience with “First Serve UK” was able to have my Waahing machine repaired within less than 24hrs it was broken in two different places & requires parts but the was made to look easy! Definitely recommend
Ismael was very accommodating on times…
Ismael was very accommodating on times and very practical. His colleague who arrived in heavy rain to fit a new door seal was equally impressive. No fuss. Got on with the job. Felt well looked after.
PS maybe the cup of tea and the brownie helped smooth the wheels - well deserved!
Excellent service
Had a problem with my Samsung washing machine. The engineer quickly identified the issue, made me order the correct spare part online and was able to fix the problem once the spare part was delivered. It was very easy to contact them the first time, and then for the final repair. Overall an excellent service, and at a very decent price.
Very good service
Very friendly, responsive and efficient service and fixed our washing machine with ease.

Respuesta de First Serve UK
Washing machine not draining
V good service- easy to contact and then when came to fix the man was polite and efficient and tidy. This is the second time I’ve used them and would do so again.

Respuesta de First Serve UK
I had a split drain hose on my…
I had a split drain hose on my dishwasher. Very efficient and helpful and all fixed in under an hour by a very polite kind man called Ismael

Respuesta de First Serve UK
Broken washing machine door handle…
Broken washing machine door handle replaced

Respuesta de First Serve UK
Honest and knowledgeable
I called Ismael for a quote, and he asked me to explain the problem to him. Over the phone he diagnosed it as un-economical to repair and that replacement was the correct option. This honest approach saved me a callout charge, whereas other washing machine repairers I rang wouldn't diagnose on the phone but would have charged the callout fee in order to diagnose.

Respuesta de First Serve UK
Fixed it and explained it all so well.
Abdul Azeez diagnosed and explained the problem within minutes. And he waited to make sure I could order correct part and get it delivered the next day. Ismael came two days later and did a lot of the hard work. Efficient, friendly and professional.

Respuesta de First Serve UK
Great service
Great service; prompt, professional and did the job quickly. Would recommend.

Respuesta de First Serve UK
Don’t hesitate to use these guys
Don’t hesitate to use these guys. Trust worthy, practical, punctual. They can sort things when you are out, meet delivery tradesmen. Basically they are the reliable help you need which was vital for me as I live out of the country.

Respuesta de First Serve UK
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







